Ratings based on 322 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Dec. 24, 2020 on Hotels
Comment from Hotel Management
Dec. 29, 2020 by Parkhotel Kronsberg, Hotel Management
Sehr geehrter Gast, wir bedanken uns herzlich für Ihre abgegebene Bewertung. 10 von 10 Punkte zu bekommen macht uns natürlich besonders stolz. Schön, dass wir Ihren Aufenthalt zu Ihrer vollsten Zufriedenheit gestalten konnten. Wir freuen uns auf Ihren nächsten Besuch und wünschen Ihnen einen guten und gesunden Rutsch ins neue und hoffentlich bessere Jahr 2021. Mit BESTen Grüßen Familie Bock Geschäftsführung
5 out of 5
by A traveller

Great.

Posted Jul. 30, 2020 on Hotels
Super for a single night, good break fast and nice pool area
Comment from Hotel Management
Jul. 31, 2020 by Best Western Premier Parkhotel Kronsberg, Hotel Management
Dear Jacob, Thank you very much for your great review! We are very happy that you enjoyed your stay with us! We would like to welcome you again. BEST greetings Your team from Best Western Premier Parkhotel Kronsberg
4 out of 5
by A traveller

nice & comfortable

Posted Jan. 14, 2020 on Hotels
very nice hotel & stay was comfortable , except 1 night ac stopped working and the hotel changed the room because it was not repairable
Comment from Hotel Management
Jan. 15, 2020 by Parkhotel Kronsberg, Hotel Management
Dear Ambrish, it is a great pleasure reading that you are pleased with our customer service and that your hotel room was to your satisfaction. The air conditioning works again... Thanks for your understanding. We always do our best that you are happy with us. We hope to welcome you back to our hotel again soon! Family Bock Hotelmanagement
2 out of 5
by A traveller

Bait & Switch

Posted Oct. 1, 2019 on Hotels
I expected more, frankly, from the best of Best Western. Instead, the front desk was indifferent, and vaguely hostile, the location in the expo area wrong for my purposes (my own fault) and the hotel infra obsolete and crumbling, with renovations in progress. In all fairness, some of the staff went beyond the call of duty to compensate for the weakness of the others, but it's hard to succeed when you've got one angry guy up front, and a waiter at the restaurant who clearly has either no talent for it or no experience, or both. I did find a nice park nearby to walk my dog in thanks to a helpful employee, but it was not enough to repair the damage done, especially when the pricing seemed designed for American-style nickle and diming.
5 out of 5
by A traveller

Good hotel as expected from other reviews.

Posted May 21, 2019 on Hotels
Good hotel for business people. Price shoots up if exhibitions are on as it’s in the middle of the arena area
Comment from Hotel Management
May 27, 2019 by Parkhotel Kronsberg, Hotel Management
Dear Thomas, thank you for your positive review. We are very pleased that you felt comfortable with us. We hope to welcome you back to our hotel again soon. With kind regards Family Bock Hotelmanagement
2 out of 5
by A traveller from Toronto, canada

Posted Oct. 21, 2018 on Expedia
Not good. Won’t stay again. Food was terrible. Quality of mattress was very poor. Not comfortable at all. Same thing for pillows. I always stay at sheraton and they can learn from them.
Comment from Hotel Management
Nov. 20, 2018 by Best Western Premier Parkhotel Kronsberg , Hotel Management
Dear Bob, thank you for your information. We are sorry to hear that you were unsatisfied with us. The description of your negative experiences in the hotel makes us very concerned. Did you complain about the food in the restaurant? We always make sure that we replace or improve the food. Your comment to the pillows and mattress has taken us by surprise. We have a large selection of pillows presented in the hotel lobby. We are happy to bring you the desired pillow to your room. Actually our mattresses are turned regularly. Please let us know if you have a problem. We are happy to provide you with another room. It is our priority to bring you satisfaction. Please give us a second chance. With kind regards Family Bock - Hotelmanagement -
5 out of 5
by A traveller

Posted Oct. 19, 2018 on Wotif
Well designed and maintained. The staff were friendly.
Comment from Hotel Management
Nov. 20, 2018 by Best Western Premier Parkhotel Kronsberg, Hotel Management
Dear guest, we are glad that you were satisfied with our services and that you did anjoy your stay! We are looking forward welcoming you to our hotel soon again! Kind regards Family Bockl- Hotelmanagement -
4 out of 5
Recommended
for Everyone
by A traveller

Posted Oct. 18, 2018 on Expedia
The hotel was close to the Messe which was useful - the room was fine, bed OK. The staff were very friendly and helpful also.
Comment from Hotel Management
Nov. 20, 2018 by Best Western Premier Parkhotel Kronsberg, Hotel Management
Dear guest, reading such a great feedback is very motivational. It drives us to continue our efforts and aim meeting our guest's expectations. Thank you! We are looking forward welcoming you to our hotel soon again. With kind regards Family Bock - Hotelmanagement -
5 out of 5
by A traveller

Great Convention Hotel

Posted May 18, 2018 on Hotels
The hotel was a pleasant surprise, given that we were traveling for a trade show and not expecting much. Much better than your usual hotel located near the Messe.
Comment from Hotel Management
May 24, 2018 by Familie Bock, Hotel Management
Dear James, We thank you for your positive comments about our property and we are very pleased that you felt comfortable staying with us. We would be very happy if you would visit us again soon. Sunny regards Family Bock -Hotel Management-
4 out of 5
by A traveller

Convenient for Messe

Posted May 18, 2018 on Hotels
Very convenient hotel if visiting messe. A bit isolated, and not so many restaurants near by. Hotel was perfectly adequate for my purpose.
Comment from Hotel Management
May 24, 2018 by Familie Bock, Hotel Management
Dear Andrew, Guest opinion and guest satisfaction is very important to us - thank you for your good feedback. We hope to see you again to the next fair in Hannover. Greetings Family Bock -Hotel Management-
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