Ratings based on 136 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Hotels
by A traveller
Posted Feb. 29, 2024 on Expedia
Fantastic hotel for an overnight stay with an early flight!
by A traveller
Posted Feb. 26, 2024 on Expedia
True what everyone says. Very basic but does the job if you need a layover stay or need to spend the night close to the airport. Free shuttle one way was a plus.
by A traveller
Posted Feb. 22, 2024 on Hotels
by A traveller
Posted Feb. 19, 2024 on Expedia
Nice and convenient to the airport with free pickup.
by A traveller
Take a pass on this one!
Posted Feb. 18, 2024 on HotelsDon’t be fooled by the photo of the hotel facade - the inside does not match the exterior.
When we phoned to let the hotel know we had arrived at the airport they promised to pick us up in 5 minutes. We waited in the cold for half an hour and phoned again. The receptionist said the driver was just leaving. We told her that was not good enough and took a taxi.
We were horrified when the driver turned up an alley to drop us off in the front of the hotel. There was a pile of garbage right across from the entrance.
Our room was old and shabby and the bed was soft and lumpy (springs)! We went down to the “restaurant” and sat at a long table because all the tables sat many people. It was horrible, with supplies and rubbish at the far end. The room had a window that looked into the kitchen which was very small and consisted of a work bench, a microwave and a single hot plate and frying pan. The refrigerator/freezer was located in the supposed restaurant. We ordered two meals but only one ever showed up and was at best a child’s portion on a bread and butter plate. Even the beer wasn’t cold.
We left early the next morning and took a hard pass on the breakfast. When I poked my head in the restaurant, there was no staff there and the “buffet” consisted of three or four plates of something or other.
The hotel couldn’t even provide timely transport back to the airport!
We are very glad that we will never have to stay there again and would not recommend it to our worst enemy.
by A traveller
Ideal layover stopover
Posted Feb. 4, 2024 on HotelsReally useful place to stay when you have a long layover. We used it because our international flight didn't leave until gone midnight. This provided a clean comfortable room for the day and evening. Restaurant served good simple Vietnamese and some Western food to order. Great value on both counts
by A traveller
Posted Jan. 30, 2024 on Expedia
Poor drainage in bathroom but for an over night stay, not a big issue. Room was very clean and recently renovated.
by A traveller
Posted Jan. 19, 2024 on Expedia
Very convenient location near the airport. Unfortunately, there's not a lot to do nearby but it is a perfect first or last stop in Hanoi. The staff were very friendly, arranging a pickup from the airport for a small extra fee, allowing an early check-in, and explaining their restaurant and pool services thoroughly absolutely would stay here again!
Comment from Hotel Management
Jan. 25, 2024 by Paragon Noi Bai Hotel & Pool, Hotel Management
Dear Taylor VenemaFirst of all, all Paragon Noi Bai Hotel staff would like to thank you for choosing and trusting to use the hotel service with you very much!We hope that you were enjoy during stay at our hotel.In the process of serving we know that errors cannot be avoided, we hope for your forgiveness. We love to hear your feedback and use it to review and improve our services better.Once again, all staff of Paragon Noi Bai Hotel would like to thank and look forward to welcoming and serving you next time.We wish you a good day!Paragon Noi Bai Hotel
by A traveller
Posted Jan. 16, 2024 on Expedia
Little too far to walk to the airport but not worth $5 USD each way either. Staff pleasant, was clean with comfy bed. Good for a night.
