Note fondée sur 148 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
3,4 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 déc. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2016 par General Manager, Gestion de l’hôtel
Dear Valued Guest,
Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about VATC SleepPod’s services. VATC SleepPod expresses sincere gratitude for your stay with us as well as your rating score on this site. Thanks to all your review, we believe that our service will be improved better in the future to ensure that our next guests will have a good sleep before their flights and experience the best quality service. We hope that VATC SleepPod will be always a good choice for you and best recommendation you give to your friends for a hotel at Noi Bai Airport, Hanoi, Vietnam. We hope you have a chance to come back for another visit! Best regard,
par un voyageur
Publié le 19 janv. 2024 sur Hotels
Not confortable
Commentaires de Gestion de l’hôtel
22 janv. 2024 par VATC Sleeppod team, Gestion de l’hôtel
Dear Ms/Mr BikasThank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about our services. It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues during that time. and that made your stay less enjoyable. We will definitely take into account your comment because it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Tran ThomCustomer Service Manager
par un voyageur
Need Shower.
Publié le 14 janv. 2024 sur HotelsCommentaires de Gestion de l’hôtel
26 janv. 2024 par VATC Sleeppod Team, Gestion de l’hôtel
Dear Ms/Mr MiguelThank you so much for supporting us and taking the time to share your kind comments. We were very happy to hear your positive feedback by giving us .... points for our sleep pod service. Thats all put smiles on our faces for the rest of the day. However, we are also sorry to hear that your satisfaction had not been fully met yet because of the bathroom facility. For background, there were no plans for a room hire service inside any of the airports in Vietnam until our sleep pods were installed and available for use back in 2014. Unfortunately, there was no space that we could rent and set up an independant bathroom facility for our guests use near to the pods. Whilst the pods are very convenient and comfortable, regretably they cannot have a bathroom service. We apologize for any inconvenience caused in your last stay, but we are now trying to make our service better. We hope in the future, the airport authority will make some renovations and so that we can have space to provide a bathroom service dedicated to our valuable guests. We’d love to have you back anytime, and please tell your friends about us. You can always keep up to date with special offers and events over on our Facebook page. Thank you!Yours sincerely,TranThomCustomer Service Manager
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par VATC Sleeppod Team, Gestion de l’hôtel
"Dear mr/ms Andrew,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"
par un voyageur de houfcity
Publié le 18 déc. 2023 sur Expedia
シャワーが欲しい
par un voyageur
Publié le 27 nov. 2023 sur Expedia
利用者専用のトイレとシャワーがあれば助かります。
Commentaires de Gestion de l’hôtel
30 nov. 2023 par VATC Sleeppod team, Gestion de l’hôtel
"Dear Mr/ms Tatsuya,Thank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"
par un voyageur
Publié le 27 nov. 2023 sur Expedia
It was quiet and safe and soundproof. Fantastic for a overnight layover
Commentaires de Gestion de l’hôtel
30 nov. 2023 par VATC Sleeppod team, Gestion de l’hôtel
"Dear Mr/ms Thomas,Thank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"
par un voyageur
Publié le 27 nov. 2023 sur Expedia
ハノイの空港内にある唯一の宿泊施設なので、深夜到着、早朝出発の人にはオンリーワンの選択肢。特に、ベトナムは国内線でも2時間前にチェックインしないと時間的に不安（1人あたりの処理に時間がかかかる）なので、３Fにあるこの施設からエレベータで降りればそこがチェックインカウンターという便利さは、部屋の狭さを補ってあまりある。
Commentaires de Gestion de l’hôtel
30 nov. 2023 par VATC Sleeppod team, Gestion de l’hôtel
"Dear Mr/ms Hideo,Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about small room It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues during small room and that made your stay less enjoyable. We will definitely take into account your comment because it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Tran ThomCustomer Service Manager"
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 nov. 2023 par VATC Sleeppod team, Gestion de l’hôtel
"Dear Mr/ms AidenThank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
12 nov. 2023 par VATC Sleeppod team, Gestion de l’hôtel
"Dear Mr/Ms EijiThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"
