Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024 on Expedia
The breakfast is delicious
Service Is great good place to stay
Comment from Hotel Management
Feb. 12, 2024 by Araiza Hermosillo, Hotel Management
Dear Jorge,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A traveller
Not the best experience
Posted Feb. 11, 2024 on HotelsThe room had a bad smell, the shower tub was dirty and the fixtures were old and did not work properly
Comment from Hotel Management
Feb. 12, 2024 by Araiza Hermosillo, Hotel Management
Dear Andrés,We sincerely apologize to hear that your experience at Araiza Hermosillo did not meet your expectations. We take the feedback of our guests very seriously, and we appreciate you sharing your concerns with us.It's disappointing to learn that you encountered issues with the room's cleanliness and the functionality of the facilities. We want all our guests to feel comfortable and well taken care of during their stay, and we regret that this was not the case for you on this occasion.We would like to offer our sincerest apologies for the inconveniences you experienced. We will take immediate steps to address the issues you mentioned and ensure that necessary measures are taken to enhance the quality of our rooms and services.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to demonstrate that we can provide a much more satisfying experience.Best regards,
by A traveller
Posted Jan. 31, 2024 on Expedia
I don’t recommend staying at this property. The shower was dirty and clogged. Deficient staff, you have to beg for things and wait till the staff wants to help you out. The room did not come with blankets, and had to ask till the following because no one was staffing the fromt desk at night. There are no heating units in the room. Sad stay with them.
Comment from Hotel Management
Feb. 2, 2024 by Hotel Araiza, Hotel Management
Dear Jesus,We appreciate you sharing your comments about your stay at Araiza Hermosillo. We sincerely regret the inconvenience you experienced during your visit.We want to offer our apologies for these experiences as they do not reflect the level of service we seek to provide. In order to further address the situation and take corrective action, we would appreciate it if you could provide us with more information about your stay. Please send us additional details, such as the date of your visit and the name registered on the reservation, via email (guestserviceshmo@araizahoteles.com).We value your feedback as it helps us improve, and we want to assure you that we will take steps to provide better training to staff and prevent these situations from happening again in the future.We appreciate your understanding and hope to have the opportunity to regain your trust on your next visit.Kind regards,Araiza Hermosillo
by A traveller
Motel 6
Posted Jan. 27, 2024 on HotelsIs not a 4 star hotel. Bathrooms very uncomfortable. I did not have a pleasant stay. Very disappointed
Comment from Hotel Management
Jan. 30, 2024 by Araiza Hermosillo, Hotel Management
Dear Mario,Thank you for sharing your feedback regarding your recent stay at Araiza Hermosillo. We sincerely apologize that your experience did not meet your expectations, and we regret to hear that you found the bathrooms uncomfortable.We take your comments seriously, and we will investigate the issues you raised to ensure we address any shortcomings in our services. Your satisfaction is our priority, and we are committed to making improvements based on your feedback.If there are specific details you would like to share or if there is anything else we can do to make amends, please feel free to reach out. We value your input and would appreciate the opportunity to regain your trust.We hope you might consider giving us another chance in the future to provide you with a more pleasant and enjoyable stay.Kind regards,
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Araiza Hermosillo, Hotel Management
Estimado Roman,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Araiza Hermosillo, Hotel Management
Estimado Emilio,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,
by A traveller from Hermosillo
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Dec. 26, 2023 by Araiza Hermosillo, Hotel Management
Estimado Ivan,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,
by A traveller
Posted Dec. 24, 2023 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Araiza Hermosillo, Hotel Management
Dear Evette,Thank you for taking the time to complete our satisfaction survey. We are sorry to hear that your experience was not satisfactory during your stay at our hotel. We would like to have the opportunity to speak with you to obtain more information about your experience and effectively address your concerns.We value your feedback and hope to regain your trust in our hotel in the future.Best regards,
by A traveller
Posted Dec. 21, 2023 on Hotels
Comment from Hotel Management
Dec. 22, 2023 by Araiza Hermosillo, Hotel Management
Estimado Huésped,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos directamente para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano.Atentamente,
by A traveller
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Dec. 12, 2023 by Araiza Hermosillo, Hotel Management
Dear Jose,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
