Ratings based on 612 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 28, 2024 on Expedia
Hilton Village is the staple of what vacation should look like. However, ocean view that we thought we were getting was on 4th floor, obstructed view with palm trees. Had we known in advance, we would have booked higher floor in another building within Hawaiian village. They changed us to another room less obstructive view of ocean. It was good they did something about it. But Expedia saying what we were getting is the ocean view is confusing esp when we paid $4,500 for only five nights (2bd & 2 bath.) otherwise the rooms were good.
by A traveller
Posted Jan. 27, 2024 on Expedia
by A traveller
Posted Jan. 25, 2024 on Expedia
It had a ton to offer, the property was a perfect size with plenty of shopping and dining without feeling too large or crowded. The beach was great, the gym great, the staff great!
My only complaints were that the pools were very cold - the ocean was warmer - and the ridiculous charges for beach lounge chairs and umbrellas! For the resort fees we pay, they should be included! That was a huge turnoff.
by A traveller
Posted Jan. 11, 2024 on Expedia
The Hilton had everything you could possibly want from shopping, restaurants, convenience stores, souvenir shops. The property itself was very clean, and the staff were extremely friendly and helpful. I would stay again in the heartbeat.
by A traveller
Posted Jan. 2, 2024 on Hotels
by A traveller
Posted Dec. 28, 2023 on Expedia
We, family of four, enjoyed staying here. Property is on the beach, surrounded by huge shopping area, well maintained gardens. Staff is very helpful and courteous. Kitchen and separate bedroom are the best features. You can't get on to the elevators without room access card which is good for safety. Paid parking just below property and is very convenient to park and bring stuff from car. Lots convenience stores,
restaurants nearby.
by A traveller
Posted Dec. 28, 2023 on Expedia
The rooms was clean and roomy. Property was okay
Comment from Hotel Management
Mar. 13, 2024 by Guest Services, Hotel Management
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
by A traveller
Posted Dec. 26, 2023 on Expedia
We found the room not clean once we got in, especially lots of stains and hairs on the makeup stool, stains in the trash cans and the cabinet under the sink. The interior looks so old. The beds feel smaller than queen size.
We do like the suit comes with a kitchen, and the kids had a lot of fun in the pools.
Comment from Hotel Management
Mar. 13, 2024 by Guest Services, Hotel Management
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
by A traveller from Montesano
Posted Dec. 26, 2023 on Expedia
Great time!
by A traveller
Posted Dec. 23, 2023 on Expedia
