Hilton Grand Vacations Club at Hilton Hawaiian Village

4-star beachfront resort near Duke Kahanamoku Beach

Choose dates to view prices

Where to?

Dates

December 2025

January 2026

6 restaurants, breakfast, lunch, dinner served; Hawaiian cuisine

LAGOON TWR 2BDRM OCEANVW 1KG AND 2 TWNS/2DBLS | View from room

4 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers

KALIA TOWER 1 BDRM OCEAN VW KING SUITE SFABD

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Breakfast available
Spa
Housekeeping
Room service

Explore the area

2003 Kalia Road, Honolulu, HI, 96815

Place, Duke Kahanamoku Beach
‪7 min walk‬
Place, Waikiki Beach Walk
‪10 min walk‬
Place, Hawaii Convention Center
‪10 min walk‬
Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
‪15 min drive‬

Room options

Premium bedding, pillowtop beds, in-room safe, blackout drapes

KALIA TOWER 1 BDRM MTN VIEW KING SUITE SFABD

73 sq m
1 bedroom
Mountain view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

KALIA TOWER STUDIO KING WITH KITCHENETTE

30 sq m
Sleeps 2
1 King Bed

LAGOON TWR 2 BDRM OCEANVW PENTHOUSE 2 LVL STE

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TWR 3 BDRM PENTHOUSE OCEANVW 2 LVL STE

158 sq m
3 bedrooms
Ocean view
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Twin Beds and 1 Double Sofa Bed

KALIA TWR 1 BDRM MOUNTAIN VW STE HEARING ACC

73 sq m
1 bedroom
Mountain view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

LAGOON TWR 2BDRM OCNFRNT SUITE HEAR RI SHWR

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LGN TWR 3 BDRM OCNVW PH STE HEAR RI SHWR ACC

158 sq m
3 bedrooms
Ocean view
Sleeps 8
2 King Beds and 2 Twin Beds OR 2 Double Beds

LAGOON TOWER 2 BDRM OCEANVIEW STE HEARING ACC

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

73 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

LAGOON TWR 1 BDRM STANDARD VW STE HEARING ACC

56 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

LAGOON TWR 1 BDRM KING SUITE HEAR RI SHWR ACC

56 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

LAGOON TWR 2 BDRM STANDARD VW STE HEARING ACC

118 sq m
2 bedrooms
Lagoon view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TOWER 2 BDRM OCEANFRONT SUITE HEARING

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TOWER 1 BDRM KG STE HEARNG AND ACC TUB

56 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

LAGOON TWR 1 BDRM OCN VW STE HEAR AND ACC TUB

56 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

KALIA TWR 1 BDRM MTN VW 2 DBL STE HEARNG ACC

73 sq m
1 bedroom
Mountain view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

KALIA TOWER 1 BDRM OCN VW 2 DBLS STE HEARING

73 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

KALIA TOWER STUDIO KING HEARING ACCESSIBLE

30 sq m
Sleeps 2
1 King Bed

LAGOON TOWER 1 BDRM OCEAN VW STE HEARING ACC

56 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

LAGOON TOWER 2 BDRM SUITE HEARING AND ACC TUB

118 sq m
2 bedrooms
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LGN TWR 2 BDRM OCEANVW STE HEARNG AND TUB ACC

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TOWER STUDIO WITH KITCHENETTE

29 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

LAGOON TOWER 1 BDRM STNDARD VW KING STE SFABD

56 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

KALIA TOWER 1 BEDROOM OCEAN VW 2 DBLS SUITE

73 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

LAGOON TWR 2 BDRM STANDARD VW 1 KG 2TWNS/2DBL

118 sq m
2 bedrooms
Lagoon view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

LAGOON TWR 2BDRM OCEANVW 1KG AND 2 TWNS/2DBLS

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed OR 2 King Beds

LAGOON TWR 2 BDRM OCEANFRNT 1 KING 2 TWIN STE

118 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

KALIA TOWER 1 BEDROOM MOUNTAIN VW 2 DBLS STE

73 sq m
1 bedroom
Mountain view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

LAGOON TOWER 1 BDRM OCEANVW KING STE W/ SFABD

Exceptional

56 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

KALIA TOWER 1 BDRM OCEAN VW KING SUITE SFABD

Very good

73 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the area

Honolulu

On the beach.Within a 15-minute walk of this Waikiki resort, you'll find Duke Kahanamoku Beach and Hawaii Convention Center. Honolulu Zoo and University of Hawaii at Manoa are also within 2 miles (3 km).

View more Resorts in Honolulu

What's nearby

Fort DeRussy - 1 min walk - 0.1 km
Duke Kahanamoku Beach - 7 min walk - 0.6 km
Waikiki Beach Walk - 10 min walk - 0.9 km
Hawaii Convention Center - 10 min walk - 0.9 km
Royal Hawaiian Center - 12 min walk - 1.0 km

Getting around

Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive
Daniel K. Inouye Intl. Airport (HNL) - 27 min drive

Restaurants

‪Tapa Tower - ‬1 min walk
‪Tapa Bar - ‬2 min walk
‪Hale Koa AAFES Exchange - ‬5 min walk
‪Lappert's Hawaii - ‬3 min walk
‪Tropics Bar & Grill - ‬3 min walk

About this property

Hilton Grand Vacations Club at Hilton Hawaiian Village

4-star beachfront resort near Duke Kahanamoku Beach

Hilton Grand Vacations Club at Hilton Hawaiian Village offers its guests a full-service spa, 4 outdoor swimming pools, and 4 hot tubs along with a waterslide and a fitness center. There are 6 restaurants and 9 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges.

You'll find a business center on site. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Hilton Grand Vacations Club at Hilton Hawaiian Village. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Honolulu resort.

346 guestrooms or units

29 levels

6 dining venues

2 bars by the pool

4 bars or lounges

9 coffee shops

Built in 2000

Deli

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Grocery service (free)

Gift shop

Beauty salon

Newspapers in lobby (free)

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Hilton Grand Vacations Club at Hilton Hawaiian Village offers 346 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels, DVD players, and video-game consoles. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 25 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

Pool
Hot tub
Spa
Kids pool

CA $576 total

includes taxes & fees

Dec 22 - Dec 23

Property amenities

Family friendly

4 outdoor pools
DVD player
In-room crib
In-room microwave
Laundry facilities
Snack bar/deli
Waterslide

Internet

Available in all rooms: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Covered self parking on site (USD 72.25 per day; includes in/out privileges)
Covered valet parking on site (USD 89 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 5:30 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
2 poolside bars
4 bars/lounges
6 restaurants
9 coffee shops/cafes
Snack bar/deli

Things to do

4 hot tubs
4 outdoor pools
Full-service spa
Gym
Shopping
Surfing/bodyboarding
Waterslide
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Entertainment

47-inch LCD TV with premium cable channels
DVD player
iPod dock
MP3 dock
Video game console

Bedroom

Blackout drapes
Free crib
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Towels provided

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Microwave
Room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Dryer
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM

The check-in location differs from the property location; go to: [Grand Waikikian by Hilton Grand Vacations, 1811 Ala Moana Blvd]

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 250 per accommodation, per stay
Resort fee: USD 47.18 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
Covered self parking fee: USD 72.25 per day (in/out privileges)
Covered valet parking fee: USD 89 per day (in/out privileges)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-121-575-4240-01

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is TA-121-575-4240-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Property Registration Number 260090010000

We should mention

Pool access available from 8:00 AM to 7:00 PM.
Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Grand Vacations Suites Hilton Hawaiian Village

Hilton Grand Vacations Suites Hilton Village

Hilton Grand Vacations Suites Hilton Village Condo

Hilton Grand Vacations Suites Hilton Village Condo Hawaiian

Hilton Grand Vacations Suites Hilton Hawaiian Village Condo

Hilton Grand Vacations Hilton Hawaiian Village Condo

Hilton Grand Vacations Hilton Village Condo

Hilton Grand Vacations Hilton Hawaiian Village

Hilton Grand Vacations Club Honolulu

Hilton Grand Vacations Hilton Hawaiian Village Condo

Hilton Grand Vacations Hilton Hawaiian Village

Hilton Grand Vacations Hilton Village

Hilton Grand Vacations at Hilton Hawaiian Village Honolulu

Hilton Grand Vacations Suites at Hilton Hawaiian Village

Hilton Grand Vacations Hilton Village Condo

Hilton Grand Vacations at Hilton Hawaiian Village

Hilton Grand Vacations Club at Hilton Hawaiian Village Honolulu

Hilton Grand Vacations Club at Hilton Hawaiian Village Reviews

8.4

Very good

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Christian

Sep 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2025

8/10 Good

Christina

Travelled with family and small children

Aug 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family oriented, several dining options onsite, abc store onsite for most needs, several swimming options, directly on beach, laundry facilities for families, lagoon awesome for little kids and water activities, direct view of Friday night fireworks, close to airport and marina, onsite parking (but crazy expensive), room was spacious and clean and comfortable in lagoon tower with great views. Pools are very crowded and chairs are limited. Loved the waterslides but hated their goofy limited schedule and availability ( one slide open at a time, either 11-2 or 2-5). Getting in and out of the property can be very tedious because of traffic congestion with the parking garage, ride shares, taxis, bell services, and any special events like Friday fireworks. Overall I would stay here again if visiting Honolulu with my family.

Stayed 9 nights in Aug 2025

8/10 Good

Andrea

Travelled with family

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities

The property was very noisy. The aircondition and the restroom were extremly loud.

Stayed 5 nights in Aug 2025

10/10 Excellent

KAREN

Aug 16, 2025

Liked: Amenities

Stayed 7 nights in Aug 2025

10/10 Excellent

Morgan

Travelled with family

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel room and amenities were great. Location was convenient and walkable. The pools could be a bit crowded and drink and food prices were a bit high.

Stayed 6 nights in Jul 2025

10/10 Excellent

Krista

Travelled with family and small children

Jul 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was amazing! Not too spread out. Lots of staff, easy to communicate over text. Loved all the amenities of the pool, lagoon, and walkable shops/dining

Stayed 3 nights in Jul 2025

10/10 Excellent

Matt

Jul 5, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

johnny

Travelled with family and small children

Jun 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Hilton grand islander is a very beautiful and modern property at the Hilton Hawaii village. The rooms and decor are beautiful and top notch. Stayed there several times and will continue to stay there in the future with my family.

Stayed 1 night in Jun 2025

8/10 Good

Amy

Travelled with family

Jun 14, 2025

Liked: Cleanliness, room comfort

Nice property and great location. Very expensive, parking very expensive! The room was nice and the staff all very nice.

Stayed 7 nights in Jun 2025

10/10 Excellent

TROY S., IRVINE

Jun 7, 2025

Stayed 5 nights in May 2025

8/10 Good

Daniel

Jun 5, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Jun 2025

2/10 Terrible

Lingxiao

Jun 1, 2025

Liked: Room comfort

Bathroom smells bad

Stayed 5 nights in May 2025

10/10 Excellent

Tino

Travelled with family, Travelled with family and small children

Apr 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My family and I always love coming to the Hilton Village in Waikiki because there is just so much for my family to do. So far we have stayed in 3 of the 6 towers and plan to stay in all 6 towers to experience it all and decide which towers will be our favorite:)

Stayed 4 nights in Mar 2025

10/10 Excellent

Leilani

Travelled with family

Mar 17, 2025

Liked: Cleanliness, room comfort

Stayed 2 nights in Mar 2025

8/10 Good

Michelle

Feb 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We really enjoyed our stay at the Hilton Hawaiian Village. We stayed in a two bedroom ocean view room in the Lagoon tower. Our room was absolutely huge and the staff did an incredible job cleaning every day. It was well appointed with all of the amenities you would need for a nice, long stay. We did find it very quiet during the day but at night there was a really loud band playing every night until around 10 0mm. We checked it out (they were located in the tapa bar area) and every single night it was so loud (with doors and windows closed on the 16th floor) it sounded like they were right outside of our room. I’d you like to go to bed early or are a light sleeper this may be an issuer for you - luckily it wasn’t for us). We loved the beach but didn’t frequent the pools because they seemed over crowded …. But who needs the pools when you have the Pacific Ocean right there? The staff at the resort were extremely friendly and helpful l. When we initially checked in we were given a room that faced the buildings in the street behind us. This was frustrating but I went right back down to speak with the manager. I advised him that I wasn’t happy with the room view as I had paid $1000 USD extra for the “ocean view” vs. the standard view and he promptly moved me to the correct room without any issues. Our only other minor challenge was that our room description said it came with a washer/dryer in the unit and it did not. Overall I loved the property and would definetly wee again.

Stayed 6 nights in Feb 2025

10/10 Excellent

Rhonda

Travelled with family, Business traveller

Feb 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Hilton Grand Vacations Club was great for my family. I had a conference at the convention center, so this was a great place for my family to hang out at while I was at the conference. The room was perfect, with the large main bedroom, and the pull out couch. The kitchen area had everything we needed, and it was nice to have 2 large porches to enjoy. The walk to the beach was short, and the beaches really nice for swimming. Great workout room and adult swimming pool in the Kalia Tower.

Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family

Feb 17, 2025

Liked: Cleanliness, room comfort

Kids always enjoy staying at the Hilton property when we visit Hawaii.

Stayed 7 nights in Feb 2025

8/10 Good

Derek

Travelled with family

Feb 10, 2025

Liked: Cleanliness, amenities

Parking rate is astronomical Like the location

Stayed 7 nights in Feb 2025

10/10 Excellent

Kristin, Anchorage

Jan 20, 2025

Liked: Cleanliness, property conditions & facilities

Very accommodating and service staff was excellent and room super clean every day

Stayed 9 nights in Jan 2025

6/10 Okay

Leah

Travelled with family

Jan 10, 2025

Disliked: Cleanliness

Cockroach Hotel

Cockroaches in the hotel. The staff told me it was to be expected in Hawaii.

Stayed 5 nights in Jan 2025

10/10 Excellent

Carol

Dec 15, 2024

Liked: Cleanliness, room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Stacie

Nov 10, 2024

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Nov 2024

2/10 Terrible

Carly

Travelled with family and small children

Oct 29, 2024

Disliked: Cleanliness, amenities

Terrible communication. No staff to help. Everyone was on strike. No housekeeping or front desk people. Had to pay $80/day for parking We stayed through time share at the Grand Islander tower and one night in the Kaila Tower. I’m not happy to have to had pay for parking. You should have that free for people who pay for their stay. I will never be back and won’t recommend anyone to this resort.

Stayed 1 night in Oct 2024

2/10 Terrible

Linda

Travelled with family

Oct 29, 2024

Disliked: Cleanliness, room comfort

Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!

Stayed 11 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family

Oct 28, 2024

The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.

Stayed 7 nights in Oct 2024

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Hilton Grand Vacations Club at Hilton Hawaiian Village

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View all photos for KALIA TOWER 1 BDRM MTN VIEW KING SUITE SFABD

KALIA TOWER 1 BDRM MTN VIEW KING SUITE SFABD

View all photos for KALIA TOWER STUDIO KING WITH KITCHENETTE

KALIA TOWER STUDIO KING WITH KITCHENETTE

View all photos for LAGOON TWR 2 BDRM OCEANVW PENTHOUSE 2 LVL STE

LAGOON TWR 2 BDRM OCEANVW PENTHOUSE 2 LVL STE

View all photos for LAGOON TWR 3 BDRM PENTHOUSE OCEANVW 2 LVL STE

LAGOON TWR 3 BDRM PENTHOUSE OCEANVW 2 LVL STE

View all photos for KALIA TWR 1 BDRM MOUNTAIN VW STE HEARING ACC

KALIA TWR 1 BDRM MOUNTAIN VW STE HEARING ACC

View all photos for LAGOON TWR 2BDRM OCNFRNT SUITE HEAR RI SHWR

LAGOON TWR 2BDRM OCNFRNT SUITE HEAR RI SHWR

View all photos for LGN TWR 3 BDRM OCNVW PH STE HEAR RI SHWR ACC

LGN TWR 3 BDRM OCNVW PH STE HEAR RI SHWR ACC

View all photos for LAGOON TOWER 2 BDRM OCEANVIEW STE HEARING ACC

LAGOON TOWER 2 BDRM OCEANVIEW STE HEARING ACC

View all photos for Suite, 1 Bedroom, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

Suite, 1 Bedroom, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

View all photos for LAGOON TWR 1 BDRM STANDARD VW STE HEARING ACC

LAGOON TWR 1 BDRM STANDARD VW STE HEARING ACC

View all photos for LAGOON TWR 1 BDRM KING SUITE HEAR RI SHWR ACC

LAGOON TWR 1 BDRM KING SUITE HEAR RI SHWR ACC

View all photos for LAGOON TWR 2 BDRM STANDARD VW STE HEARING ACC

LAGOON TWR 2 BDRM STANDARD VW STE HEARING ACC

View all photos for LAGOON TOWER 2 BDRM OCEANFRONT SUITE HEARING

LAGOON TOWER 2 BDRM OCEANFRONT SUITE HEARING

View all photos for LAGOON TOWER 1 BDRM KG STE HEARNG AND ACC TUB

LAGOON TOWER 1 BDRM KG STE HEARNG AND ACC TUB

View all photos for LAGOON TWR 1 BDRM OCN VW STE HEAR AND ACC TUB

LAGOON TWR 1 BDRM OCN VW STE HEAR AND ACC TUB

View all photos for KALIA TWR 1 BDRM MTN VW 2 DBL STE HEARNG ACC

KALIA TWR 1 BDRM MTN VW 2 DBL STE HEARNG ACC

View all photos for KALIA TOWER 1 BDRM OCN VW 2 DBLS STE HEARING

KALIA TOWER 1 BDRM OCN VW 2 DBLS STE HEARING

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KALIA TOWER STUDIO KING HEARING ACCESSIBLE

View all photos for LAGOON TOWER 1 BDRM OCEAN VW STE HEARING ACC

LAGOON TOWER 1 BDRM OCEAN VW STE HEARING ACC

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LAGOON TOWER 2 BDRM SUITE HEARING AND ACC TUB

View all photos for LGN TWR 2 BDRM OCEANVW STE HEARNG AND TUB ACC

LGN TWR 2 BDRM OCEANVW STE HEARNG AND TUB ACC

View all photos for LAGOON TOWER STUDIO WITH KITCHENETTE

LAGOON TOWER STUDIO WITH KITCHENETTE

View all photos for LAGOON TOWER 1 BDRM STNDARD VW KING STE SFABD

LAGOON TOWER 1 BDRM STNDARD VW KING STE SFABD

View all photos for KALIA TOWER 1 BEDROOM OCEAN VW 2 DBLS SUITE

KALIA TOWER 1 BEDROOM OCEAN VW 2 DBLS SUITE

View all photos for LAGOON TWR 2 BDRM STANDARD VW 1 KG 2TWNS/2DBL

LAGOON TWR 2 BDRM STANDARD VW 1 KG 2TWNS/2DBL

View all photos for LAGOON TWR 2BDRM OCEANVW 1KG AND 2 TWNS/2DBLS

LAGOON TWR 2BDRM OCEANVW 1KG AND 2 TWNS/2DBLS

View all photos for LAGOON TWR 2 BDRM OCEANFRNT 1 KING 2 TWIN STE

LAGOON TWR 2 BDRM OCEANFRNT 1 KING 2 TWIN STE

View all photos for KALIA TOWER 1 BEDROOM MOUNTAIN VW 2 DBLS STE

KALIA TOWER 1 BEDROOM MOUNTAIN VW 2 DBLS STE

View all photos for LAGOON TOWER 1 BDRM OCEANVW KING STE W/ SFABD

LAGOON TOWER 1 BDRM OCEANVW KING STE W/ SFABD

View all photos for KALIA TOWER 1 BDRM OCEAN VW KING SUITE SFABD

KALIA TOWER 1 BDRM OCEAN VW KING SUITE SFABD

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Honolulu

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Family friendly