6/10 Okay
Alisa
Travelled with family
May 26, 2025
Liked: Staff & service, room comfort
Could Be A Good Stay but Not Well Maintained
We stayed here along with other families for a soccer tournament. The staff was friendly and hard working and the lobby provided a nice place for us to hang out with other families. Breakfast was clean and had a decent variety. The location feels a bit sketchy but is a quick drive to some nice locations like the Woodlands Mall.
Unfortunately, overall, it feels like the property is rundown and understaffed. The hotel was completely booked one night with only one staff member on site doing everything from checking in to room maintenance to house keeping.
They were over-booked and many families we traveled with did not get the rooms they reserved and were left with 1 King bed for an entire family. The sole staff member on site was left to deal with this mess alone. Not his fault, he worked as hard as he could but you have to wonder what’s going on that’s he was in that position.
Furthermore, many rooms had broken TVs and the pool was not swimmable and had not been cleaned. Both of these were pretty big disappointments for families traveling in the summer.
This property needs more resources and to be appropriately staffed and it could be a great option for an affordable family stay.
Alisa
Stayed 2 nights in May 2025
