Note fondée sur 243 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Edward, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Edward, The staff at the Red Roof Inn Houston – Spring North and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
pleasant
Publié le 11 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
13 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Relaxing stay
Publié le 4 mars 2024 sur HotelsAfter a tiring day shopping it was a nice and relaxing stay.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,The team at our Red Roof Inn Houston – Spring North would like to thank you for sharing your feedback with us. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our nice and relaxing stay delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management
par un voyageur
Publié le 1 mars 2024 sur Expedia
The room had roaches...
Commentaires de Gestion de l’hôtel
2 mars 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Sidney,Thank you for taking the time to write a review of your stay at the Red Roof Inn Houston – Spring North. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Great hotel also allow pets for free
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Wilbert,Thank you for being a guest here at our Red Roof Inn Houston Spring North. We are happy to have been able to provide you with a great pet friendly stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The lady at check-in was GREAT! She was courteous and professional and made me feel welcomed. The room was clean and everything in working order.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Fidel,Thank you for choosing to stay at our Red Roof Inn Houston Spring North. We always enjoy hearing about the positive experiences our guests have at our hotels and we're happy to know that we are able to provide you with a clean room and great experiences. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
par un voyageur
They only allow one pet per room
Publié le 17 févr. 2024 sur HotelsI had been staying there since the 1st of February and on the 15 they told me I would either have to get rid of one my dogs or checkout now they knew ahead of time I had two small dogs and they were kenneled during the day, and everyday housekeeping would see them when they came in and no one said anything until Thursday Feb 15 they claimed they didn’t see two and that I can only have one so I asked is it an additional fee for the dog they claimed they didn’t see and they said no so I asked to see the pet policy that says only one dog is allowed they said they didn’t have one but it’s their hotel their rules so I told them I will checkout on the 17th or they can refund me, they chose to let me stay out the remaining days
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Shanika,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston – Spring North. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/10 score. You indicated that you were unsatisfied with the term and condition of the pet policy. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Nice clean
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Terrance, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Houston – Spring North. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Larry, We are sorry to hear about your recent experience at the RED ROOF INN HOUSTON - SPRING NORTH. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the comfortability of the bed and pillows, the insect you reported, faulting A/C unit, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
