Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Bobbie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Travis,Thank you for staying with us. We appreciate your rating and hope you had a pleasant experience at our hotel. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your opinion and look forward to welcoming you back in the future.
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Heater didn't work. Neighbors were playing loud music and "smoking" until almost 5 AM.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We are sorry to hear about your experience during your stay. We always strive to provide a comfortable and peaceful environment for our guests. We recommend addressing any noise or smoking issues directly with hotel staff, as they are available 24/7 to handle such situations. We appreciate your feedback and will take it into consideration for future improvements.
par un voyageur de Elgin
Publié le 11 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Manager, Gestion de l’hôtel
Hello Sherry,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for another wonderful stay.
par un voyageur
Publié le 3 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Manager, Gestion de l’hôtel
Hello lisa,We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific concerns you may have had. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.
par un voyageur
DON’T WASTE YOUR MONEY HERE!!!
Publié le 31 oct. 2023 sur HotelsWorst hotel I’ve ever stayed in!!!! The room smelled disgusting!!! The air conditioner was broken and super loud!!! There were German roaches in the bathroom, the bed was hard as a rock! Neighboring rooms were loud throughout the night!!! Will NEVER stay here again!!!!!
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Manager, Gestion de l’hôtel
Hello Ann, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take the concerns of our guests seriously, and we have shared your comments with our team for immediate attention. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 23 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Manager, Gestion de l’hôtel
Hello Valarie,Thank you for your positive feedback! We're delighted that you had such an exceptional experience at our hotel. We look forward to welcoming you back in the future.
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Room was dirty and had no linen or towels. Trash still in the room
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Manager, Gestion de l’hôtel
Hello Reggie ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Staff was friendly & concerned. People bbqing, drinking & hanging out in the hallways was unusual. I would think that there would be a designated area for that.
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Manager, Gestion de l’hôtel
Hello Dennis,We appreciate that you've taken the time to share with us regarding our staff and your insights regarding our area. We are always looking for ways to improve upon the guest experience so thank you for sharing.
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Not Satisfied
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Manager, Gestion de l’hôtel
Hello Johnnie ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.
