Ratings based on 52 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 1, 2024
We had a wonderful stay at the property on Saturday March 30th. The front desk staff were very friendly and helpful with questions. The room was updated and very comfortable. The view of the river was amazing. The location is such that you can walk by the river to some great restaurants. We will stay here again.
Comment from Hotel Management
Apr. 2, 2024 by Comfort Suites Idaho Falls, Hotel Management
Thank you for your comments! We hope you return to see us again soon!
by A traveller
Posted Mar. 2, 2024 on Expedia
Property is close to I15 and is close to the river. We only stayed for 1 night and we weren't there very long so unable to explore around but room was clean, large and had 2 queens and 1 pullout. Newly updated and had lots of furniture items in room to make your stay comfortable.
Room also has a balcony, however due to the magnificent storm rolling in we were unable to use.
Comment from Hotel Management
Mar. 7, 2024 by Dani, Hotel Management
Thank you for your kind feedback. We are glad you enjoyed your stay! We are excited to be offering our newly renovated rooms to our guests and it is a pleasure hearing that you enjoyed the new rooms. We are sorry to hear however, that you couldn't enjoy your balcony due to the horrible weather we have been having. We hope you stay with us in the future so you have an opportunity to enjoy our balconies and lovely views of the Snake River in front of our property. Thank you for staying with us and for leaving us this lovely review!
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Dani, Hotel Management
Thank you for your kind review. We are glad to hear you enjoyed your stay with us!
by A traveller
Posted Feb. 25, 2024 on Expedia
Nicest and most helpful front desk staff that I’ve ever encountered!
Comment from Hotel Management
Feb. 27, 2024 by Dani, Hotel Management
Colin, thank you for your kind review! We are glad that our staff was helpful during your stay. We hope you stay with us again in the future!
by A traveller
Posted Feb. 21, 2024 on Expedia
We have stayed here several times. This time the room seem to be hastily cleaned. The bathroom still had dirt on the floor in the bathroom. When it didn’t look like it was wiped down properly as you could still see dirty streaks in the faucet area. And the floor for sure was not swept or vacuumed. The down comforter that was on the bed was covered by a sheet on the top. However, when you move that there was a large dry blood stain. And that is not a nice site to see. There are venery many ways to get rid of a bloodstain on a sheet.
Comment from Hotel Management
Feb. 22, 2024 by Dani, Hotel Management
We are sorry to hear that your recent stay with us was a poor experience. We will make sure to share this feedback with our housekeeping team so that going forward situations like this can be avoided. If you stay with us in the future please reach out to the front desk about these concerns during the stay. We are happy to provide new bedding, additional cleaning, or a new room. We never want any of our guests to be unhappy with their stay with us. We hope for an opportunity to host you properly in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
We got married in the Idaho Falls temple 60 years ago this coming August. We have always wanted to come stay overnight here. This was the first opportunity we have had to do so.
Comment from Hotel Management
Feb. 22, 2024 by Dani, Hotel Management
We are glad it was a good experience! Thank you for staying with us and congratulations on 60 years! We hope that you stay with us again at a future date.
by A traveller
Posted Feb. 20, 2024 on Expedia
Very welcoming reception
Comment from Hotel Management
Feb. 22, 2024 by Dani, Hotel Management
Thank you for your kind review! We hope you stay with us again in the future!
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Dani, Front Desk Manager , Hotel Management
Thank you for taking the time to leave us this kind review!
by A traveller
Posted Feb. 11, 2024 on Expedia
We paid for our rooms via Expedia and were charged by the hotel as well - Love that we paid for 2 rooms for 1 night and were charged double - Now I've got to fight for my money back - super awesome.
Comment from Hotel Management
Feb. 15, 2024 by Dani, Front Desk Manager , Hotel Management
We here at the Comfort Suites in Idaho Falls are sorry to hear that you had a problem with billing while staying with us. Please feel free to contact us if there is anything we can assist with.
by A traveller
Posted Feb. 2, 2024 on Expedia
The recent remodeling is very good. The place is very clean, quiet and friendly and efficient staff. It is nice to have a bar and restaurant within walking distance.
Comment from Hotel Management
Feb. 3, 2024 by Dani, Hotel Management
Thank you for leaving this kind review! We are excited to hear that you enjoyed your stay with us. We have really enjoyed hearing feedback regarding the renovation. We hope that you stay with us again in the future!
