Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Last minute decision
Publié le 6 mars 2024 sur HotelsThe first room they gave us was filthy. The second room was just about the same. No light bulbs in the lamp, the walls had writing on them. no smoke detector. No one cleaned our room we swept it out. We never got fresh linen as we requested.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Demetra,Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS NORTH - COLLEGE PARK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the situation you mentioned regarding the light bulbs and the other issues which hindered your stay prompting your 1/5 score. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
Rooms are not that awesome but they are good for a comfortable stay.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Gnana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis North - College Park. I am disheartened to read that the rooms fell short of your expectations. However, you mentioned that they are good for a comfortable stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS NORTH - COLLEGE PARK and I truly disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Tianna RediResponse Specialist , Gestion de l’hôtel
Hello Stevenson, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis North - College Park. I'm disappointed to see that you had a less than ideal encounter which prompted a 2/10 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 20 févr. 2024 sur Expedia
I travel to Indianapolis with my family with a new born baby and 2 little boys, I booked a romm for 2 nigths at this place. When i open the door it smelled like cigarettes and the bead sheets where really dirty i wasnt gonna put my baby in those dirty sheets so i had to go buy some from Wal-Mart. Also the heater wasn't really working so the room was cold as well i end up buying a heater Wal-Mart. The bathroom where disgusting.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Sergio,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS NORTH - COLLEGE PARK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the sheet, the odor you encountered upon entering the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS NORTH - COLLEGE PARK and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
This was by far the absolute WORST Red Roof Inn I have ever encountered! I couldn’t wait to write this review.
There was urine in the seat, holes in the wall, stains on the bedding, a busted heater and it LOOKS NOTHING LIKE THE PICTURES ONLINE!
I received refund from our incidentals deposit however still waiting in the 2 rooms I paid for as the supposed manager still hasn’t responded. RUN!
Expedia needs to investigate the hotel being in their platform.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Traci,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis North - College Park. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with holes in wall, stains on the bedding, heater not working and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Nasty not clean no dressers
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Recordo Rediresponse Specialist, Gestion de l’hôtel
Hello Mirracle,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis North - College Park. It's was saddening to read that your experience did not meet your expectations. Please accept our sincerest apologies for the indicated unclean conditions.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 16 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Gamal, following your stay at the Red Roof Inn Indianapolis North - College Park. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Killed 3 bugs in the room. Room was in horrible condition and was not clean. Couldn't take a bath because there was no way to plug the tub. Worst hotel ive ever stayed in and would never stay there again.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Stacie. The staff and I at the Red Roof Inn Indianapolis North - College Park were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the uncleanliness described and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management
