Note fondée sur 202 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2022 par EC, Gestion de l’hôtel
Dear Jacques,Thank you for choosing The River Ness Hotel as your destination residence whilst in Inverness and for taking the time to provide feedback on your stay. It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to welcome you back to The River Ness Hotel on many future occasions.Kind RegardsEllieFront Office Supervisor
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par gh, Gestion de l’hôtel
Dear Geoffrey,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 17 mars 2024 sur Hotels
Amazing customer service at reception on arrival and departure, not often you recieve such kindness.
Commentaires de Gestion de l’hôtel
19 mars 2024 par gh, Gestion de l’hôtel
Dear Rachel,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and found the staff at reception you found had great customer service. Your kind comments will be passed on to them. We hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par gh, Gestion de l’hôtel
Dear Andy,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are pleased to see that you enjoyed your stay and we hope to see you again in the future.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
The River Ness Hotel looked quite modern both outside and in.
We were greeted straight away upon arrival and checked in for our room.
The room was quite modern, compact but had everything we needed. One drawback would be the lack of hanging space.
We both found the mattress on the bed to be uncomfortable on our overnight sleep. We both suffered a sore back next morning.
Noise from we assumed other bedroom doors travelled badly to our room. So unfortunately the lie in I hoped for didn't materialise.
Breakfast wasnt bad. I think that there could gave been a better selection of food stuffs. For instance, although there were several different yoghurts available there was no granola of any sort.
Commentaires de Gestion de l’hôtel
5 mars 2024 par gh, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay and we are sorry to read that we did not meet some of your expectations. I would like to assure you that your comments have been passed onto the relevant department heads for investigation and I do hope that this does not stop you from visiting us in the near future.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Pros: stylish, comfortable, functional rooms; well located; friendly staff; good value. Cons: bed was a little lumpy, sheets had some spots, bathroom fan noisy.
Commentaires de Gestion de l’hôtel
5 mars 2024 par gh, Gestion de l’hôtel
Dear Cara,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay and we are sorry that we fell short on some aspects of your stay. I would like to assure you that your comments have been passed on to the relevant department heads for investigation however I do hope that this does not stop you visiting us again.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
Excellent service and room was one of the best rooms i have stayed at and great value for money
Commentaires de Gestion de l’hôtel
5 mars 2024 par gh, Gestion de l’hôtel
Dear Fiona,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We were thrilled to see that you enjoyed your stay and especially that you found your room one of the best rooms that you have stayed in. Your kind comments will be passed on to the staff who will be delighted.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Room was a little small, asked for a king bed ,got 2 singles
Commentaires de Gestion de l’hôtel
27 févr. 2024 par gh, Gestion de l’hôtel
Dear Iain,Thank you for taking the time to fill in a review on your recent stay with us at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay however we are sorry to read that you were not 100% satisfied with your bedding type. Looking at your booking details on Expedia you did in fact book a room with 2 single beds. Should you contacted reception during your stay we would have been easily able to change you to a King Size bed.We do hope that this does not stop you from visiting us again.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
No parking facility
Publié le 26 févr. 2024 sur HotelsNot worth if you required parking. This property doesnt have parking.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par gh, Gestion de l’hôtel
Dear ManjunathaSwamy,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are sorry to read that we did not meet your expectations due to us not having a car park. It does state on hotels.com website that we do not have a car park. The nearest car park is approx. 4 minutes walk from the hotel and only costs 9.00 for 24 hours.We do hop e that this does not stop you from coming again.Kind RegardsGary HoweSenior Duty Manager
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Gautam Kumar, Gestion de l’hôtel
Dear Benjamin,We sincerely appreciate your recent stay at River Ness Hotel and for taking the time to share your positive feedback with us. Your satisfaction is of the utmost importance, and we are thrilled to hear about your positive experience.Kind Regards,River Ness Hotel – a member of Radisson Individuals
