Ratings based on 314 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 11, 2024 on Expedia
This hotel is very expensive to what it offers. the first night they didn't have hot water then I reported and they keep me waiting for hours, until the issue was resolved next day. They do not have hair conditioning and body lotion in the room. The beach doesn't seem like in the pictures and the whole town was a floating mess. the mosquitoes bit us very badly right outside the hotel
Comment from Hotel Management
Feb. 25, 2024 by Beachfront Hotel La Palapa, Hotel Management
Dear Adrian!We appreciate you taking the time to leave us a review about his stay with us.We are sorry for the inconveniences you had during your stay, we are working on them to continue improving and becoming better day by day.We hope you visit us again.Regards
by A traveller
Posted Jan. 1, 2024 on Expedia
This hotel exceeded my expectations! Super low key vibe, amazing food and cocktails and a clean and quaint room with a view! I will be back!
Comment from Hotel Management
Feb. 25, 2024 by Beachfront Hotel La Palapa, Hotel Management
Dear Danielle!We appreciate that you have taken the time to leave us a review about your stay with us. We are happy to know that your stay at our hotel was pleasant and that we exceeded your expectations. Reviews like yours make us better every day.We hope you visit us again.Regards
by A traveller
Posted Dec. 25, 2023 on Expedia
We loved our viait to Isla Holbox. La Palapa was wonderful - quiet, clean and conveniently located to everything we wanted to do. The food and cocktaila at the restaurant were top notch. Would recommend.
by A traveller
Posted Dec. 22, 2023 on Expedia
Hotel was nice if you are trying to relax and be away from the younger crowd. I do think the price I paid was too expensive for the type of room I received. But the staff was super nice and made my stay more pleasant.
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by Beachfront Hotel La Palapa, Hotel Management
Dear Marty!We appreciate you taking the time to leave us a review about his stay with us.We hope you visit us again.Regards
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Feb. 25, 2024 by Beachfront Hotel La Palapa, Hotel Management
Dear Guest!We appreciate you taking the time to leave us a review about his stay with us.We hope you visit us again.Regards
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by Beachfront Hotel La Palapa, Hotel Management
Dear Laudy!We appreciate you taking the time to leave us a review about his stay with us.We hope you visit us again.Regards
by A traveller
Posted Dec. 8, 2023 on Hotels
The hotel is very nice, the grounds are impeccably maintained. There were few choices at restaurant for as a gf vegetarian. There was no hot water in shower or sink, ever. The staff are so friendly and lovely!
by A traveller
Posted Sep. 26, 2023 on Expedia
I was disappointed in the quality of the rooms and conditions. Granted, there were some problems with infastructure on the island when we were there, but the toilets wouldn't flush and the urgency of the hotel to correct this problem was lackluster. I had to ask multiple times for a worker to come fix broken toilets before they came. I felt like the overall energy level of the staff was lacking. People watching youtube at the front desk when my toilet keeps breaking and then not responding. The condition of the property was good and breakfast was nice.
Comment from Hotel Management
Sep. 26, 2023 by Staff Beachfront Hotel la Palapa, Hotel Management
Dear JeffreyWe are very sorry for this situation, we appreciate your comments and this helps us to improve our services in all areas.We have started remodeling our rooms to give you the comfort you deserve.We hope to have your preference once again.Best regards
by A traveller
Posted Sep. 22, 2023 on Expedia
The hotel itself was nice. However, the area around it has lots of construction that made it smell like sewage most of the time, due to the construction it was also really noisy and there was lots of garbage on the street. The water can be cloudy at times but 5min walk away from the hotel the beach is really nice, which is where we ended up spending most of our time. The staff was really attentive and happy to recommend places to go.
Comment from Hotel Management
Sep. 23, 2023 by Staff Beachfront Hotel la Palapa, Hotel Management
Dear FedericaWe appreciate the time you took to leave us a review of your stay.We are sorry to hear about the inconveniences you had during your stay, unfortunately the issue you mentioned about the noise from the constructions is something that we cannot control and is out of our hands, however we are very happy to know that the service of the entire team made your stay a little better. We hope you visit us again in the future.Greetings from the entire Beachfront Hotel la Palapa team.
