Ratings based on 132 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024
We weren’t sure what to expect of Bahia Tolok but we were very pleasantly surprised. It was VERY clean and the staff were all so nice. It is very walkable to many locations, which we loved. If you weren’t up for walking it may not be the number one choice. Only complaints: the restaurant is closed so getting good coffee is a bit of a hike and the pillows were pretty hard.
Comment from Hotel Management
Feb. 26, 2024 by Equipo Tolok, Hotel Management
It's good that you liked staying with us.Thank you for your comments, they help us improve our service.
by A traveller from ST LOUIS
Posted Feb. 10, 2024
by A traveller
Posted Jan. 12, 2024 on Expedia
by A traveller
Posted Jan. 5, 2024 on Expedia
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Posted Dec. 17, 2023 on Expedia
We loved the suite, the Terrace room oceanview. Enjoyed sitting on private patio in morning and evening. Staff were awesome .
King size bed was decently comfortable but pillows are too lumpy. However this maybe a personal opinion.
Overall really liked this boutique hotel. Location kinda mid island where walking is definitely possible, which is a plus for us.
by A traveller from Miami
Posted Dec. 8, 2023 on Expedia
by A traveller
First impressions matter!
Posted Dec. 8, 2023 on HotelsBad first impression with the hotel manager. She changed our price at the hotel for the stay. She changed the shuttle price 3xs then charged me again on the way out. The shuttle company was trying charge us as well. There was a big miscommunication. We definitely will be back to Isla Mujeres but definitely not to this hotel. The apartment description don’t match photos. I don’t like to review. But we just did not really feel the welcome from the two women working the reception it was more like we were annoying them. I’m pretty sure they felt the same way we did. The bad first impression and attitude from them sparked this bad energy. I’ve had much better experiences in other hotels on the island.
I must say that Brandon the hotel restaurant manager was super cool. Every morning I had coffee and he was super respectful and very helpful along with his assistant. The cleaning lady is great and the night security guy are awesome as well
by A traveller
Posted Nov. 8, 2023 on Expedia
Quiet and beautiful boutique hotel. Staff was very friendly and attentive. A great place to get away and relax yet only minutes away lots of shopping, restaurants and beach clubs. Loved it!
Comment from Hotel Management
Nov. 14, 2023 by Equipo Tolok, Hotel Management
We are glad that your stay at our hotel was to your liking, it is always our goal to make you feel at home.We hope to have you back soon!!!
by A traveller
Posted Nov. 7, 2023 on Expedia
