Ratings based on 244 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Lago Vista
Posted Jan. 29, 2024 on Expedia
The rooms are fantastic and comfortable. The location is very close to the North Beach area while having a nice pool. The service was impeccable. The front door is hard to find the first time as there isn't really a sign. And we didn't have an ocean view room, but we really weren't in the room much anyway and it was perfect for everything we needed it to be.
Comment from Hotel Management
Jan. 29, 2024 by Hotel Secreto, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
Wonderful location
Posted Dec. 18, 2023 on HotelsFantastic location away from the busier part of Isla Mujeres. Awesome and attentive staff. Rooftop bar is beautiful. Would recommend it for anyone staying on the island.
Comment from Hotel Management
Dec. 18, 2023 by Hotel Secreto, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
Posted Nov. 25, 2023 on Expedia
The staff was great, very welcoming and helpful . The properly is very clean and safe. Very close to the beach.
Comment from Hotel Management
Nov. 28, 2023 by Hotel Secreto, Hotel Management
hanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
Posted Nov. 22, 2023
Wonderful boutique hotel with such nice staff! Walking distance to Norte Beach, Hidalgo, the boardwalk and beautiful views!
Comment from Hotel Management
Nov. 22, 2023 by Hotel Secreto, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
Perfect for Couples
Posted Nov. 1, 2023 on HotelsWhat a place! I stayed here with my wife and another couple and it was perfect. The room itself was comfortable and we had everything we needed. The staff was extremely friendly and courteous the entire time. We highly recommend visiting the rooftop bar prior to going out for the evening. The views are insane.
Comment from Hotel Management
Nov. 1, 2023 by Hotel Secreto, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
Posted Oct. 27, 2023 on Expedia
Secreto is a nice little hotel with great access to Isla's 'downtown' and the beach. Friendly attentive staff. My negative is that the hotel is under renovation and we did not find out till after our arrival. That was a turn-off.
Comment from Hotel Management
Oct. 27, 2023 by Hotel Secreto, Hotel Management
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!
by A traveller from Edmond
Posted Oct. 24, 2023 on Expedia
Best hotel in the island we have been to probably 12 time there . The place
will only be staying now !
Comment from Hotel Management
Oct. 24, 2023 by Hotel Secreto, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
Posted Sep. 14, 2023 on Hotels
Comment from Hotel Management
Sep. 18, 2023 by Hotel Secreto, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Aug. 20, 2023 on Expedia
Nice little boutique hotel in Isla Mujeres. Staff was friendly and very helpful. It’s not all inclusive, but there are loads of food trucks right down the street.
Comment from Hotel Management
Aug. 20, 2023 by Hotel Secreto, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A traveller
The Best Hotel on Isla Mujeres 🌟🌟🌟🌟🌟
Posted Aug. 8, 2023 on HotelsWe will never stay at another hotel on the island. I wish I could remember all of the names of the lovely staff, but Stephanie and Millie were so friendly and professional. We stayed in a room with an ocean view that exceeded our expectations. Our terrace had a large daybed with a table and chairs that we enjoyed our morning coffee and evening cocktails on. Our bed was incredibly comfortable, the bathroom was lovely and the amenities that the hotel offers are extensive. Plus the location on a hidden quiet beach is outstanding, unlike the big hotels on Playa Norte with boats docked offshore blaring music. We swam in the pool everyday, and just relaxed. Security is another reason we loved the hotel. After hours you need an electronic room key to enter the front door, but there is an attendant inside confirming that you are a guest. We cannot say enough. This is our new home away from home. We visit the island at least twice a year.
Comment from Hotel Management
Aug. 8, 2023 by Hotel Secreto, Hotel Management
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
