Note fondée sur 399 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 déc. 2022 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Valuable Guest,First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion through the Hilton Guest Satisfaction Questionnaire. As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused.Once again, thank you for your feedback which has enabled us to monitor our standards and the service we provide and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the near future. Thank youSincerely yours,
par un voyageur
Publié le 21 nov. 2021 sur Hotels
excellent service. très bien situé. lit très confortable. Chambre très propre. petit déjeuner très copieux.
Commentaires de Gestion de l’hôtel
21 nov. 2021 par Begum Altuntas - Customer Relations Manager, Gestion de l’hôtel
Dear Mr.Ozkan,
Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak !
It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience.
The whole team were very pleased to read your encouraging feedback and this lovely feedback has set the tone of the day quite nicely.
We do look forward to welcoming you and your family back soon on many occasions.
Thank you
Kindest regards,
par un voyageur
Publié le 7 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2021 par Begüm Altuntaş - Misafir İlişkileri Müdürü, Gestion de l’hôtel
Sayın Eren Bey,
Öncelikle Hilton Istanbul Maslak’ı tercih ettiğiniz ve anketimize değerli vaktinizi ayırdığınız için çok teşekkür ederiz.
Konaklamanızdan memnun kalmanız bizler için çok önemli olmakla beraber hepimizin birincil önceliğidir. Siz değerli misafirlerimizin önerileri ve kalış deneyimleri bizim servis standartlarımızı yükseltmemize katkı sağlamaktadır. Bu nedenle değerli görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Değerli yorumlarınız departman müdürlerimizle paylaşılacak ve dikkate alınacaktır.
Sizleri tekrardan otelimizde ağırlamak ve aynı memnuniyetinizi sağlamak isteriz. Geçmiş ya da gelecek olası konaklamalarınızla ilgili yorum, istek veya önerileriniz olursa benimle iletişime geçmenizden memnuniyet duyarım.
Saygılarımla,
par un voyageur
Publié le 12 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
14 janv. 2020 par Ebru, Gestion de l’hôtel
Dear Guest,
First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion through the Hilton Guest Satisfaction Questionnaire.
We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.
Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.
We do look forward to welcoming you and your family back soon on many occasions.
Thank you
Sincerely yours,
Guest Relations Supervisor
par un voyageur
Un bon hotel
Publié le 2 mai 2019 sur HotelsCommentaires de Gestion de l’hôtel
7 mai 2019 par Mehmet, Gestion de l’hôtel
Dear Guest,
We are truly pleased and grateful for receiving the survey completed by you during your recent stay at the Hilton Istanbul Maslak as it is greatly importance for us.
As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused.
As we would like to have another opportunity to prove to you the Hilton standards and the type of service we are accustomed to providing do not hesitate to contact me for further assistance.
Once again, thank you for your feedback which has enabled us to monitor our standards and the service we provide and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the near future.
In the meantime, when I can be of further assistance, please do not hesitate to contact me.
Kind Regards,
Mehmet KOCABAŞ
Front Office Manager
par un voyageur
Publié le 26 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 avr. 2019 par Mehmet, Gestion de l’hôtel
Dear Guest,
We have received the survey you completed following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.
You are important to us. We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action.
Thank you very much for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Best wishes
Yours sincerely,
Mehmet KOCABAŞ
Front Office Manager
par un voyageur
Publié le 23 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 avr. 2019 par Mehmet, Gestion de l’hôtel
Dear Mr. Mohamed,
First of all we would like to thank you for choosing the Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion through the Guest Satisfaction Questionnaire.
We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Also, we would very much like to hear your thoughts regarding the areas which has been scored low by your side in order to upgrade our service everyday to provide the service you worth to next time.
Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.
Mr. Mohamed, we do look forward to welcoming you and your family back soon on many occasions.
With our best regards,
Mehmet KOCABAŞ
Front Office Manager
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Buket TAŞKAYA Misafir İlişkileri Şefi, Gestion de l’hôtel
Sayın Furkan Ünlü,Değerlendirmeniz için çok teşekkür ederiz.Umarız sizi yeniden ağırlama şansımız olur.Sevgi ve saygılarımızı sunarız.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Taylan, Gestion de l’hôtel
Sayın Onur Bey,Öncelikle değerli zamanınızı ayırıp konaklamanızı değerlendirdiğiniz için teşekkür ederiz. Hizmetlerimizin ve servisimizin beklentinizi karşıladığını görmek bizim için çok sevindirici. En yakın zamanda tekrar görüşmek dileğiyle. Saygılarımızla, Misafir İlişkileri Departmanı
par un voyageur
Publié le 14 févr. 2024 sur Hotels
