Ratings based on 347 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 24, 2024 on Expedia
The best hotel, ever, I was, the staff was very friendly
They had amazing, big bed and breakfast was so delicious
Comment from Hotel Management
Jan. 25, 2024 by Nordstern Hotel Galata Family, Hotel Management
Dear Luboslava Cicova, Thank you for your outstanding rating. We are thrilled to hear that your stay at our hotel was the best you have ever experienced. Your kind words about our staff and the overall experience mean the world to us. We take great pride in providing exceptional service, and we are delighted that our staff made a positive impression on you. Their friendliness and dedication to ensuring your comfort and satisfaction are at the heart of our hospitality. We are glad to hear that you enjoyed our amazing, big beds. We believe that a good night's sleep is essential for our guests, and we are thrilled that our comfortable accommodations contributed to your overall satisfaction. Breakfast is indeed an important part of the day, and we are pleased that you found ours to be delicious. We strive to offer a variety of options to cater to different tastes and preferences, ensuring that our guests start their day off on the right foot. Once again, thank you for choosing our hotel and for your kind rating. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future for another exceptional stay. If there is anything else we can do to make your next visit even more memorable, please do not hesitate to let us know.Yours sincerely,
by A traveller
Posted Nov. 20, 2023 on Expedia
we really enjoyed our stay at this hotel . The location is perfect and the view is amazing .The staff are lovely and very caring.It has a relaxed atmosphere and we would definitely stay there again.
Comment from Hotel Management
Nov. 22, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Mark Grundy, Thank you for sharing your positive experience with us. We are delighted to hear you enjoyed your stay, appreciated our ideal location, breathtaking views, and experienced the care of our lovely staff. We value your feedback and are committed to making your next stay even better. We look forward to exceeding your expectations and earning that 5/5 rating on your next visit.Yours sincerely,
by A traveller
Posted Nov. 13, 2023 on Expedia
Booked this for a long layover and it was a perfect location. Very central and easy to walk to many areas. The shower drained slowly like a previous review said, and the rooms did have some wear, but we loved the traditional look of the rooms and hotel. Would love to stay here again!
Comment from Hotel Management
Nov. 14, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Nicole Baggerly, Thank you for choosing our hotel for your long layover and for taking the time to share your positive feedback. We are thrilled to hear that our location was perfect for your needs and that you found it central and easy to explore various areas on foot. We appreciate your understanding regarding the shower drainage issue. Our maintenance team is constantly working to ensure that all facilities are in optimal condition, and we apologize for any inconvenience caused. Your feedback will be shared with the team to rectify the situation promptly. We are delighted that you loved the traditional look of our rooms and hotel. We take pride in showcasing the rich cultural heritage of our destination through our interior design. It is wonderful to know that you appreciated this aspect of your stay. Thank you for expressing your desire to stay with us again. We would be honored to welcome you back in the future and provide you with another memorable experience. Please do not hesitate to reach out to us directly for any assistance or special requests for your next visit. Once again, we appreciate your feedback and your choice to stay with us. We hope to have the pleasure of hosting you again soon. Best regards,
by A traveller
Posted Nov. 3, 2023 on Hotels
Staff was helpful in every aspect: check-in, tourist information, friendliness, assistance with helpful details, personal attention.
Comment from Hotel Management
Nov. 5, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Kenneth Woodden, Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that our staff was able to assist you in so many aspects of your visit. Your kind words are greatly appreciated. We're dedicated to providing exceptional service, and we're always looking for ways to enhance the guest experience. We've taken note of your rating and will work diligently to earn that extra point for your next stay. We hope to have the pleasure of welcoming you back in the future, and we'll strive to make your next visit even more enjoyable. If you have any specific suggestions or requests, please don't hesitate to reach out to us. Yours sincerely,
by A traveller
Posted Oct. 18, 2023 on Expedia
there is a beautiful room but air conditioner doesn't work and room is cold at night
Comment from Hotel Management
Nov. 5, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Shiva Sharif, Thank you for sharing your feedback about your recent stay in our beautiful room. We're delighted to hear that you found the room appealing; however, we're truly sorry to hear about the issue you experienced with the air conditioner. Your comfort is our top priority, and we understand the importance of a comfortable room temperature. We sincerely apologize for the inconvenience this may have caused. Rest assured, we have already initiated the necessary maintenance and repairs to ensure that this issue does not recur. We appreciate your feedback as it helps us identify areas for improvement. Should you choose to stay with us again, we'll do our utmost to make sure your next visit is flawless. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards,
by A traveller
Posted Oct. 12, 2023 on Hotels
Comment from Hotel Management
Oct. 14, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Louise Ferrusi, Thank you so much for perfect rating. We greatly appreciate your positive feedback, even though there are no specific comments. We are delighted to know that you had a wonderful experience at our hotel, and we hope to continue exceeding your expectations in the future. If you ever decide to share more details about your stay, we'd love to hear them. Your satisfaction is our priority. Yours sincerely,
by A traveller
Great location and views
Posted Oct. 2, 2023 on HotelsThis is a basic four star hotel with several outstanding features. It used to be a German bank before it was converted to a hotel, and has high ceilings, with chandeliers in certain rooms. The rooms themselves are in need of refurbishment, but are otherwise comfortable. The bed is great! The breakfast in their terrace restaurant is merely adequate, but the place itself is open 24hrs for coffee or just hanging out (byob!).
Their piece de resistance, however, is their location, and the view from the terrace and from some rooms! It's truly amazing in all directions. The hotel is literally steps away from the Galata bridge (for walking across to the Sultanahmet area), the ferry terminal to Kadikoy and other places, the Tunel (funicular) to Istiklal street, and the T1 tram to Kabatas (Dolmabahce Palace) and Sultanahmet. This area, Karakoy, is a great nightlife area with cool restaurants and bars. The beautiful Galataport area is a very short walk away.
Last but not least, it's the exemplary level of service from all the staff! They are all wonderfully polite and helpful.
They can arrange airport transportation and tours, and are very responsive to pre-visit email and WhatsApp queries.
If you're looking for a modern hotel and great Turkish breakfast, this is not it. But aside from that, it's fantastic.
Comment from Hotel Management
Oct. 2, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Imtiaz Kasam, Thank you for sharing your detailed review of your stay at our hotel. We're thrilled to hear that you appreciated the unique character of our historic building, once a German bank, with its high ceilings and chandeliers that add a touch of elegance. We acknowledge your feedback regarding the need for room refurbishments and will certainly consider this for future improvements. It's heartening to know that you found the beds comfortable, and we take pride in offering a good night's rest. Our terrace restaurant, while serving an adequate breakfast, does indeed shine when it comes to its 24-hour availability for coffee and relaxation. We're delighted that you enjoyed the breathtaking views from our terrace and some of our rooms; it's truly one of our standout features. We couldn't agree more about our exceptional location. Being steps away from key landmarks and transportation hubs is indeed a major advantage for exploring Istanbul, and Karakoy's vibrant nightlife adds to the charm. Your kind words about our staff's exemplary service mean a lot to us. We always strive to provide a warm and helpful experience for our guests, from arranging transportation to assisting with inquiries. While we may not be a modern hotel with an expansive Turkish breakfast, we are thrilled to hear that you found our hotel fantastic overall. It was a pleasure hosting you, and we hope to welcome you back in the future.Best regards,
by A traveller
Posted Sep. 16, 2023 on Expedia
Apart from needing minor renovations, this hotel is a gem . Location couldn’t be better and the staff was phenomenal.
I would certainly return to this hotel !
Comment from Hotel Management
Sep. 23, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Fadi Siyam,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We truly appreciate your kind words. We are thrilled to hear that you found our hotel to be a gem despite the need for minor renovations. Your understanding and positive attitude are greatly appreciated. We do have plans for improvements in the near future to enhance the guest experience even further. It's fantastic to know that you enjoyed our prime location and that you found our staff to be phenomenal. Our team takes great pride in providing exceptional service, and your recognition of their efforts is truly motivating. We can not wait to welcome you back in the future, and we'll do our best to make your return even more memorable. If there's anything specific you'd like to see improved during your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us provide the best possible experience for our guests. Once again, thank you for choosing our hotel. We look forward to hosting you again soon. Best regards,
by A traveller
Excellent location
Posted Sep. 3, 2023 on HotelsHotel is in a very nice area and the hotel staff is welcoming. The terrace on the top floor is a great addition and is especially nice in the morning at breakfast time.
Comment from Hotel Management
Sep. 11, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Our Valued Guest, Thank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our location in a beautiful area and that our staff provided you with a warm welcome. We couldn't agree more about the charm of our top-floor terrace, especially during breakfast time. It's always a pleasure to offer a tranquil and scenic setting to start your day. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit.Warm regards,
by A traveller from Sarasota
Posted Aug. 31, 2023 on Expedia
I will be back
Comment from Hotel Management
Sep. 2, 2023 by Nordstern Hotel Galata Family, Hotel Management
Dear Boris Orozco, Thank you very much for choosing our hotel during your time in Istanbul. We appreciate your perfect rating and the brief but positive comment: "I will be back." It's always a pleasure to hear that our guests plan to return. We look forward to welcoming you again in the future and providing you with another great experience during your next stay at our hotel.Thank you very much once more. Best regards,
