Note fondée sur 272 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 avr. 2024
The m air conditioner did not work and the room is dirty. The bed sheets are stained
par un voyageur
Terrible hotel
Publié le 25 févr. 2024 sur HotelsThe room was dirty. No mini fridge, microwave or iron was available in the room. Outlets didn’t work. The tv screen was yellow and green like the color was about to go out. I went to the front desk to inquire about these amenities and was rudely told that Red Roof was under no obligation to provide these items. The desk clerk was rude and unwilling to assist. I will never stay at this hotel again.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Kimberly,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville, AL. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the outlets not working, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to upper management's attention in an effort to address your concerns.At Red Roof, our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Very convenient to local places, room was clean and bed was comfortable.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Linton RediResponse Specialist , Gestion de l’hôtel
Dear April,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AL. I was happy to read that our clean room, comfortable bed and our close proximity to local places met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Noisy disrespectful guest that hung out in front of our door all hours of the night
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Liss,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville, AL. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the noise disturbance is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Very noisy..other guest hanging out in front of our room all night talking loud..very disrespectful
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville, AL. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the noise disturbance is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Prayush,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville, AL. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 janv. 2024 sur Expedia
They gave my reserved non-smoking room to someone else before we got there. We had to stay in a smoking room. The smell was so terrible I barely slept all night.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Heat,I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville, AL. I was saddened to read that your stay fell short of your expectations due to the issue you encountered regarding your reservation, the terrible odor and the other concerns you highlighted. We are very sorry for your experience. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Easy check in , clean rooms, hot shower and pretty front desk girl.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Angel,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AL. I was happy to read that our easy check-in, clean room and hot shower met your needs. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management
par un voyageur
Publié le 24 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Ashley,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville, AL. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 nov. 2023 sur Hotels
perfect night. Renovation still underway, refrigerator not in room, not a big deal. Would definitely stay there again.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Abigail Red Roof Management RediResponse Speciali, Gestion de l’hôtel
Hello Donna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Jacksonville, AL. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist
