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Tru by Hilton Jacksonville South Mandarin

2.5 star property
Enjoy the outdoor pool at this Jacksonville hotel

Choose dates to view prices

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Terrace/patio
Snack bar
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Place, Jacksonville Naval Air Station
    ‪9 min drive‬
  • Place, Orange Park Mall
    ‪9 min drive‬
  • Place, St. Johns Town Center
    ‪16 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

In-room business centre

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(15 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business centre

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(84 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(13 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Jacksonville

In Jacksonville .Within 6 miles (10 km) of this Jacksonville hotel, you'll find Mandarin Museum and Mandarin Park. University Mall and bestbet Orange Park are also within 6 miles (10 km).

What's nearby

  • The Avenues - 8 min drive - 11.9 km
  • Jacksonville Naval Air Station - 9 min drive - 13.1 km
  • Orange Park Mall - 9 min drive - 13.3 km
  • St. Johns Town Center - 16 min drive - 25.0 km
  • EverBank Stadium - 21 min drive - 24.5 km

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 37 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Monkey's Uncle Tavern - ‬10 min walk
  • ‪Krispy Kreme - ‬3 min drive
  • ‪Bonefish Grill - ‬20 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

Enjoy the outdoor pool at this Jacksonville hotel
Tru by Hilton Jacksonville South Mandarin offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. A vending machine, an arcade/game room, and coffee/tea in a common area are also featured at the business-friendly Tru by Hilton Jacksonville South Mandarin. Free self parking is available.

This Jacksonville hotel is smoke free.

  • 106 guestrooms or units
  • 4 levels
  • Built in 2021
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 80.63 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Reviews

Tru by Hilton Jacksonville South Mandarin Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 698 out of 1015 reviews
Rating 8 - Good. 187 out of 1015 reviews
Rating 6 - Okay. 59 out of 1015 reviews
Rating 4 - Poor. 37 out of 1015 reviews
Rating 2 - Terrible. 34 out of 1015 reviews

Reviews

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!! The hotel was clean, the front desk staff was approachable, and friendly, and the surrounding area had plenty of shopping for our short stay. The only thing we wished was a bit better was the continental breakfast. Wish there were a few more options.
Stayed 2 nights in Jul 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
hilton knows quality over flashy attractions , water quality, sound quality ,sleep quality. and a super welcoming tone and attention to little details *chefs kiss*
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel limpio y muy tranquilo
Stayed 3 nights in Jul 2025

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Stayed 1 night in Jul 2025

8/10 Good

Dirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator makes noise and needs maintenance.
Stayed 2 nights in Jul 2025

8/10 Good

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sandrell

Stayed 1 night in Jul 2025

10/10 Excellent

Edna

Liked: Staff & service, property conditions & facilities
I went with my family, and it was clean with friendly staff. I'll totally stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located close to a highway and you could hear it at times. Othr than that it was exceptional and We will stay there again.
Stayed 5 nights in Jul 2025

8/10 Good

Alexa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Okay

Super friendly staff. Zero privacy. Pool is dingy. Breakfast was good.
Stayed 2 nights in Jul 2025

8/10 Good

James

Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a safe, quiet and clean hotel. It is convenient to go to restaurants and shops.
Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, safe and staff was friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Selami Emre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and a safe locatıon
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2025

10/10 Excellent

Allison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, and spacious

The staff was extremely polite. I even received a text 15 minutes after check in to ensure my room was perfect. Our room was very spacious and clean. It was very quiet. Breakfast was great- they accommodated my daughter’s dairy allergy by asking if she wanted them to make plain eggs for her. I didn’t ask- they offered when I asked if they had dairy. The TV was large. The bathroom was large and clean. I will definitely be back.
Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Hugo

Stayed 1 night in Jul 2025

10/10 Excellent

Arturo

Stayed 1 night in Jul 2025

10/10 Excellent

Nick

Stayed 2 nights in Jul 2025