Note fondée sur 176 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice but ...
Publié le 2 août 2014 sur HotelsBitten in the night by a mouse or something closer. Some of the rooms are too noisy, and also too old, and not so clean. We ask to change three times and the last one is perfect.
Good staff, with a good sense of service.
Commentaires de Gestion de l’hôtel
7 nov. 2015 par Gloria, Gestion de l’hôtel
Dear Sir / Madam,
Thank you for the kind feedback. Our sincere apology for the inconvenience that you encountered during your recent stay with us. We have passed your concern regarding the insect in the room, the noise, the room condition, and its cleanliness to the Department Heads concern for their follow up with their team for future improvement.
Kindly inform you as well that for the time being our hotel is still successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction.
Once again thank you for taking the time to share the constructive feedback with us. We sincerely hope that you will give us the opportunity to better serve you in the near future.
Kindest regards,
Gloria Vera Kristie
par un voyageur
A nice family hotel with good view
Publié le 18 mars 2024 sur HotelsBig and clean rooms that keeps a good standard. Large beds, stable wifi, silent and good space for working or playing.
A lot of activities for kids at all ages with a mini version of a in-house water park and a kids club that has VR games and a large activity room.
Breakfast was good and had a lot of options.
Staff always friendly and accomodating.
par un voyageur
Nice but no wifi
Publié le 18 févr. 2024 sur HotelsNice get away from the city. Save and quiet area. Internet wifi terrible
par un voyageur
Publié le 11 févr. 2024 sur Expedia
par un voyageur
Publié le 12 janv. 2024 sur Hotels
par un voyageur
Stay here if you want to sleep with cockroaches!
Publié le 20 août 2023 sur HotelsHorrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
Commentaires de Gestion de l’hôtel
24 août 2023 par Gloria, Gestion de l’hôtel
Dear Mr. Mohammed,Thank you for sharing your feedback with us. Our deepest apologies for your staying experience with us regarding the rooms condition that were not to your expectation. We are truly sorry and do understand your disappointment. I have shared this unpleasant situation with our concerned team and taken note on it as a thorough evaluation for our further follow up and evaluation.Thank you once again for reaching out and allowing us to address the problem. We do hope there is still a chance for us to welcome you back with a better service than before.Warmest regards,Gloria Vera KristieGuest Experience Manager
par un voyageur
Publié le 8 juin 2023 sur Expedia
Pool and the Pool Staff Andy very careing and friendly
Commentaires de Gestion de l’hôtel
11 juin 2023 par Gloria, Gestion de l’hôtel
Dear Ms. Ros,Thank you for the positive comment shared. Our Pool Team (Andy Jatmiko) will be so pleased to hear this and motivated to do even better in the future.Look forward to welcoming you and your family back on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager
par un voyageur
Publié le 20 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2023 par MCC Ancol, Gestion de l’hôtel
Dear Mr. BYUNGCHUL,Thank you for the score given to us regarding your stay experience in Mercure Convention Center, Ancol - Jakarta. Please allow me to express my sincere apology should there be any service delivery that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Gloria Vera KristieGuest Experience Manager
par un voyageur
Publié le 27 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2023 par Gloria, Gestion de l’hôtel
Dear Mrs. Farida,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to seeing you and your family again.Kindest Regards,Gloria Vera KristieGuest Experience Manager
par un voyageur
Publié le 14 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2023 par Gloria, Gestion de l’hôtel
Dear Mr. Makoto,Thank you for the kind feedback given.Please allow me to express my sincere apology for any condition that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Kindest Regards,Gloria Vera KristieGuest Experience Manager
