Ratings based on 93 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 26, 2024 on Hotels
Wonderful, will stay again. 100%
Comment from Hotel Management
Feb. 13, 2024 by Sean Halpin, Hotel Management
Dear ALVIN,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Jan. 2, 2024 on Hotels
Nice hotel with good staff and it's connected to the PIK mall also it's near the airport 10 minutes the area around is good also they good swimming pool.
Comment from Hotel Management
Feb. 13, 2024 by Sean Halpin, Hotel Management
Dear BASSAM,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Dec. 7, 2023 on Expedia
I stayed last August and I love it. I booked again for my brother last Monday and he have no complaints. The staffing are so friendly and helpful. The hotel close to the mall, foods area and others entertainment. The service was great. My only concern is just kinda too dark in the hallway going to the rooms need more bright lights. But I’ll definitely stay again at this hotel.
Comment from Hotel Management
Dec. 10, 2023 by Sean Halpin, Hotel Management
Dear Joyce,Grüezi!We are very thankful that you took the time out to leave us a 5 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Nov. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 10, 2023 by Sean Halpin, Hotel Management
Dear Collin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Oct. 20, 2023 on Hotels
Comment from Hotel Management
Oct. 28, 2023 by Sean Halpin, Hotel Management
Dear Kelvin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Sep. 25, 2023 on Expedia
Basic quality..
Breakfast was good which costs IR302k = USD20
No bath tub, just shower booth
Shopping mall is right next to hotel, but most of stores close at 10pm.
Comment from Hotel Management
Sep. 30, 2023 by Sean Halpin, Hotel Management
Dear Anna,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Aug. 12, 2023 on Expedia
Hotel is not bad , breakfast not so
Comment from Hotel Management
Sep. 3, 2023 by Sean Halpin, Hotel Management
Dear Tow Hin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Mar. 20, 2023 on Hotels
Comment from Hotel Management
Mar. 23, 2023 by Sean Halpin, Hotel Management
Dear Anna,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Mar. 11, 2023 on Hotels
Wifi need a bit of improvement
Comment from Hotel Management
Mar. 23, 2023 by Sean Halpin, Hotel Management
Dear Anonyumous,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
by A traveller
Posted Mar. 3, 2023 on Hotels
Nice room, good service.
Needs to work on the lights. It’s too dark even in the bathroom. We need brighter bathroom for make up.
Comment from Hotel Management
Mar. 23, 2023 by Sean Halpin, Hotel Management
Dear Evelyn,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue
