Note fondée sur 393 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2023 sur Expedia
En sommes, belle hebergement, chambre de bonne dimension.Site bien entretenu. Recommande
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Community Manager, Gestion de l’hôtel
Dear Sylvain,Thank you for your review! We appreciate your positive feedback. We're pleased to hear that you found the accommodation nice and the room spacious. Our team takes great pride in maintaining the property to provide a pleasant experience for our guests. We are delighted to have your recommendation and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us. Your comfort and satisfaction are important to us.Warm regards,Papagayo Beach Hotel
par un voyageur
Publié le 29 janv. 2023 sur Hotels
Très bel endroit , très agréable , jardin très propre et vert . Personnel très gentil et à l’écoute . Chambre très bien agencée , dans un quartier tout à fait sécurisé. Supérette à côté et salle de sport .
Le seul petit point négatif est le lit , très mou et au milieu comme un trou . Les belles plages sont toutes vers le nord donc un peu loin .
Commentaires de Gestion de l’hôtel
2 févr. 2023 par Community Manager, Gestion de l’hôtel
Dear Ingrid, Many thanks for taking the time to post your online review.We have passed your review on to the whole team who were very pleased to hear your comments. We strive to provide a clean and comfortable environment for our guests at all times. Thanks again, we hope you will choose us the next time you visit the island.Sunny regards,Papagayo Beach Hotel
par un voyageur de Paris
Publié le 12 sept. 2018 sur Expedia
Très bel hôtel, moderne ! Les chambres sont spacieuses et les terrasses agréables. La propreté est irréprochable. 2 piscines avec vue sur mer ! Excellents cocktails et personnel très sympathique. Je recommande vivement.
Commentaires de Gestion de l’hôtel
3 oct. 2018 par Community Manager, Gestion de l’hôtel
Dear Anne,
Merci beaucoup for your review of Papagayo Beach Hotel. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area.
Warm regards,
Team Papagayo
par un voyageur
Hotel stylé, confortable 4****+
Publié le 18 déc. 2015 sur HotelsTrès bien, chambre très moderne, design. Seul hic, la plage, nous n'avons pas osé nous y rendre sans prendre un transat, payant même pour les clients de l'hôtel.
Recommandé
pour Tout le mondepar un voyageur de Monaco
Hotel spectaculaire et moderne, malgré le service
Publié le 7 janv. 2015 sur ExpediaLes installations, la chambre et l'accueil correspondent à un hôtel 5 étoile moderne, sobre, trending... Le seul souci c'est le personnel (des hollandais qui connaissent pas l'île): pas sympas, pas du tout professionnels, il donne presque aucune information concernant l'hôtel, il n'y a pas de service dans la chambre, on dirait un hôtel abandonné. On a dû demander pour la télécommande de la climatisation, il manquait une serviette. Sinon, comme structure est génial, à côté il y plusieurs restaurants sur la plage très jolis, la plage est très agréable... Conseillé mais n'attendez pas un bon service.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mars 2024 par Community Manager, Gestion de l’hôtel
Thanks for a great score!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Community Manager, Gestion de l’hôtel
Thank you for sharing your score with us! We would love to learn more about your experience at Papagayo Beach Hotel. Your feedback is valuable to us and helps us improve our services.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
My daughter and I just returned from a week at Papagayo to celebrate her 30th birthday. We enjoyed our stay. We upgraded from ocean-view to oceanfront and loved sitting on the balcony with that view. Restaurants on & near the property were decent & pricier than Mexico and Costa Rica. Rented a car upstairs at the hotel. Very affordable & easy option. The hotel property was nice if you just want to relax & not leave, but we were in search of better beach options. Grote Knip was well worth the hour drive & beautiful! Jan Thiel is right next door and it was fair, but very crowded. Hotel was well kept, staff was friendly, would definitely go back. We loved that there was a supermarket next door!
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Community Manager, Gestion de l’hôtel
Dear Lisa,Thank you for choosing Papagayo Beach Hotel to celebrate your daughter's 30th birthday, and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that we could be a part of such a special celebration.It sounds like you made the most of your time with us, especially by upgrading to the oceanfront room and enjoying the breathtaking views from your balcony. We're delighted to know that you found the restaurants both on and near the property to be satisfactory, and that renting a car from our facility proved to be a convenient option for exploring the area.We understand the desire to explore different beach options, and we're glad to hear that you discovered Grote Knip, which sounds like it was well worth the drive and offered a beautiful experience. We appreciate your feedback regarding Jan Thiel beach which is indeed a very popular destination.It's wonderful to know that you found our hotel property well-kept and our staff friendly. Your kind words mean a lot to us, and we would be honored to welcome you back for another memorable stay in the future. And yes, having a supermarket next door can certainly add to the convenience of your stay!Thank you again for choosing Papagayo, and we look forward to hosting you again soon.Sunny regards,Team Papagayo
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Positief: ruime, nette kamer met goed sanitair
Negatief: geen lift bij 3 woonlagen; hinder van de buren door slechte afscheiding van balkons
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Community Manager, Gestion de l’hôtel
Dear hendrik,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room spacious, neat, and equipped with good sanitary facilities.However, we apologize for the inconvenience caused by the absence of an elevator on our 3 floors. We understand that this may have been inconvenient for you, and we appreciate your patience and understanding in this matter.Regarding the noise disturbance from neighbors, we apologize for any discomfort you experienced. We take your feedback seriously and will explore ways to enhance the privacy and separation between balconies to ensure a more peaceful and enjoyable stay for our guests in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience.Sunny regards,Papagayo Beach Hotel
par un voyageur
Publié le 5 févr. 2024 sur Expedia
1st I have to say the staff at the front desk are GREAT! No complaints with them at all.
This could be a 5-star hotel but there are a lot of defects that need to be managed.
In our room you could see they did not clean the floors well. We just got in and stuff would stick to my feet and you can see dust bunnies of hair etc. floating around. There were items removed from the walls and the holes were not fixed professionally. Marks on the wall (easily to reach to wipe off), and the most annoying was the vent in the bathroom ceiling that kept dripping on me while I was getting cleaned up. The bathroom sink had iron built-up (it is hard to see in the picture). There was trash in the hallway that was there the entire time we were there.
Due to inconsiderate people it is noisy! People going in and out of their rooms would allow the door to slam which is very loud. If you are sleeping this will wake you up.
There is no ice machine in the building; we had to keep going up to the front desk to get ice.
The TV had to be fixed, somehow, we were only getting 3 channels. And a very annoying popup kept popping up the entire time we watched anything. We could not get this to turn off.
There is no luggage cart so be prepared to haul your luggage through square stoned walkways that beat you to pieces as you pull your stuff to the room. If you have a large suite case you will get a work out.
The buildings do not have elevators either so you have to pull your stuff up some stairs.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Community Manager, Gestion de l’hôtel
Dear Sherry,Thank you for sharing your feedback with us. We truly value your insights and appreciate the opportunity to address your concerns.Firstly, we're delighted to hear that you found our front desk staff to be great. It's wonderful to know that they provided you with excellent service during your stay.Regarding the issues you experienced, we sincerely apologize for any inconvenience caused. We would like to clarify that on January 29th, guests reported to the front desk that they could only access 6 TV channels. We promptly resolved this issue, and we regret that the problem with the pop-up message was not brought to our attention at the time. Rest assured, we will investigate and address this matter accordingly.We also want to clarify that while your room was indeed on the 1st floor, our bellboy assisted with carrying your suitcases to your room.Furthermore, we regret that cleaning complaints were not reported to our reception team during your stay. We encourage guests to communicate any concerns or issues they encounter so that we may address them promptly and ensure a comfortable stay for all.We appreciate your feedback regarding the amenities and facilities, and we will take your suggestions into consideration for future improvements.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Warm regards,
