6/10 â Acceptable
Keysha
Voyage en famille, Voyage en groupe
29 sept. 2025
Points forts : PropretĂ©, service et personnel et Ă©tat et installations de lâhĂ©bergement.
Likes
Rooms
Very nice contemporary decor. Liked the carpet, furniture and the sofa that was chosen for the rooms. Also like that the room included a kitchen and is large for a family.
Parking
While some hotels are greedy and charge guests each day for parking (think Miami) I was happy to see that the parking is free.
Location
The hotel being located on Jekyll Island with other hotels and near a clean beach was another + for us.
Dislikes
Price is high at almost $200 & up for one night. Travelocity stated that the room could be paid for at the hotel yet the front desk employee (Brandon) decided to try and hit my card for the payment several hours before my arrival at the hotel.....then proceeded to call my phone at least 6 times from the front desk when the payment didn't go through.
How do I know that Brandon called my phone at least 6 times.....he was standing at the front desk on the phone calling me as I walked into the lobby with my phone ringing. Asked him if he is the person calling and he said yes.
When the policy is the room to be paid for upon arrival there's no reason for hotel employees to charge the customer card before they arrive or stalk the customer with phone calls.
Jekyll Island location
While the hotel being located directly on Jekyll Island was a + the surprise of arriving to the island at a toll and seeing that we needed to pay $10-$15 every day is VERY DECEPTIVE! This needs to be stopped immediately.....
Breakfast
AWFUL!
Keysha
Séjour de 1 nuit en septembre 2025