Note fondée sur 59 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,1 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
loin et pas au top
Publié le 24 nov. 2016 sur HotelsEn apparence c'est un hôtel superbe mais en réalité l'entretien est déficient , l'insonorisation nulle et bien des détails ne vont pas.
Toutefois un homme élégant se présentant comme le DG se montre très agréable envers les clients.
Dans la mesure où notre note était fausse en notre défaveur il a donné des instructions pour rectifier ( les mêmes repas étaient facturés à des prix différents chaque jour ) et c'est l'inverse qui s'est produit tout a encore été revu à la hausse... longs pourparlers pour obtenir gain de cause.En plus l'hôtel est très éloigné du centre et les taxi en profitent.Souvenir mitigé
par un voyageur
Publié le 16 janv. 2024 sur Expedia
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Very poor customer service and deserve not more than 3 stars for their service, offerings and behavior. I would like to get my money back from this hotel. The room does not have standard items! Just the look and name including alace does not give that feeling. Please stay away from this property.
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Location is the main problem. It is too far away from everything and no nice restaurants close by. The food is so-so in the hotel restaurant and way too expensive for the quality.
par un voyageur
This should be a last resort booking …
Publié le 29 déc. 2023 sur HotelsThis was one of the worst hotels we stayed at during our trip to India. Our rooms were not even ready by 12 pm. So, we left to do sightseeing and returned by 8 pm only to find that they did not have the rooms we had pre-paid for. Finally after a lot of arguing and waiting for 45 mins, the rooms became magically available, thanks to the intervention of one of the managers who was actually very helpful. When we got to the room, the fridges in the rooms were not working, the mattresses were so soft, they felt like they were 20 years old. Finally, when we were checking out just 8 hours later, we were being over-charged for multiple breakfasts which we did not have. The employee at the front desk was so rude and unprofessional during the check-out. He slammed his hand across the desk and flung all the papers on the floor towards one of the other employees. To make matters worse, there were other guests also experiencing similar issues as us. I told them my family had a flight to catch and I couldn’t waste any more time, but still he was not helpful. At 6:30 am, finally a manager (Sunil) was called and he helped us clear up the mess. In short, the managers were great, the employees, not so much.
The property has potential, but lots of changes must be made to achieve a 4 or 5 star rating. At best, I would give this property a 2 star rating today. Hope this is helpful.
par un voyageur
palace only in looks
Publié le 18 nov. 2023 sur HotelsThe map location was incorrect and wasted time and effort. Hotel room phone was not working nor was it rectified even after repeatedly telling. food was good and the ambience good but customer service attitude was lacking
par un voyageur
Publié le 20 sept. 2023 sur Expedia
par un voyageur
Publié le 28 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2023 par The Ummed Jodhpur, Gestion de l’hôtel
Thank you for your responseThe Ummed Jodhpur
par un voyageur
Dirty hotel
Publié le 20 févr. 2023 sur HotelsUnfriendly staff. Dirty bed sheets- Unhygienic atmosphere. Glass widows dirty and never cleaned.
Commentaires de Gestion de l’hôtel
23 mars 2023 par The Ummed Jodhpur, Gestion de l’hôtel
Dear Mr. Jagdish, I thank you for sparing your valuable time to post a review of us It was indeed a pleasure having you stay with us during your recent visit.I once again apologize for the inconvenience caused. Your feedback on service has been taken with the team and all corrective actions are being taken.Let me assure you that the feedback will be given the seriousness it deserves and efforts to remedy the same will be taken up in all earnest.It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards.The Ummed Jodhpur
par un voyageur
Good and relaxing
Publié le 13 févr. 2023 sur HotelsCommentaires de Gestion de l’hôtel
23 mars 2023 par The Ummed Jodhpur, Gestion de l’hôtel
Dear Mr. Carlos, Thank you for your kind words. We are glad that you liked the hotel & the service standards. Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standard. I am extremely delighted to know that The Ummed Jodhpur is your second home and the staff is able to take care of your needs.Best Regards,The Ummed Jodhpur
