Ratings based on 29 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Koki Hotel, Hotel Management
Dear Jean,Thank you for your feedback. We appreciate your time in sharing your thoughts. We're constantly striving to improve and your input is invaluable. If there's anything specific you'd like to discuss further, please feel free to reach out. We're here to ensure every guest experience exceeds expectations.Warm regards,The Koki Hotel Management Team
by A traveller
Posted Feb. 18, 2024 on Hotels
Great value, decent breakfast, good WiFi, hot water, good cleanliness. Smart TV with Netflix (if you have your own account). Great view from the room. Nice family room.
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Hey,Thank you for sharing your glowing review! We're delighted to hear that you found great value in your stay and enjoyed our decent breakfast, reliable WiFi, and comforting amenities like hot water and cleanliness. It's fantastic to know you appreciated the view from your room and found our family room accommodating. We're thrilled to have exceeded your expectations and look forward to welcoming you back soon for another outstanding experience.Warm regards,The Koki Hotel GM
by A traveller
Posted Feb. 2, 2024 on Expedia
Garage parking was terrible 😞 every time I had to report to reception in order to open for me or even getting out!🤔
Comment from Hotel Management
Feb. 3, 2024 by GM, Hotel Management
Hi Johnson,Thanks for sharing your thoughts with us. Appreciate your feedback on the garage parking; it's valuable for improvement. Delighted to hear you chose Koki Hotel! We're working on streamlining the garage process for a smoother experience. Looking forward to hosting you again soon.Best,The Koki Hotel GM
by A traveller
Posted Jan. 30, 2024 on Expedia
For $50/night, my expectations were higher. The hotel is inside a very busy commercial center. The area itself appears to be a commercial hub. The noise levels were bearable as the rooms are on higher levels. I will say, the staff are nice and the room is clean but it's super basic and the lighting is poor. No value for money, at least for me!
Comment from Hotel Management
Feb. 3, 2024 by GM, Hotel Management
Dear Samah,Appreciate your candid feedback, and I'm glad you found our staff nice and the room clean. We're noted about your thoughts on the basics and lighting. Your input helps us fine-tune our offerings. If you ever reconsider, we'd love another chance to exceed your expectations. Best,The Koki Hotel GM
by A traveller
Never Again will I be back there.
Posted Jan. 25, 2024 on HotelsHad a bad experience. Simple as that. I literally had to cut my stay short by a day and half. Poor or nonexistent customer service. They (staffs) are all walking around like you owed them to be there.
Comment from Hotel Management
Feb. 3, 2024 by GM, Hotel Management
Dear Guest,Appreciate your candid feedback, though it saddens us to hear about your less-than-ideal experience. We're committed to improvement and have taken your concerns seriously. If you're open to sharing more details, we'd love to ensure your next stay surpasses expectations. Your comfort is our priority.Best,The Koki Hotel GM
by A traveller
Posted Jan. 23, 2024 on Hotels
very good location and good service
Comment from Hotel Management
Jan. 30, 2024 by GM, Hotel Management
Dear Mhd Louay,Thanks a bunch for the stellar 8/10 rating! Delighted to hear our location hit the spot for you, and that our service left a positive impression. Your feedback is invaluable. Can't wait to host you again for an even better experience!Best regards,The Koki Hotel GM
by A traveller from Liberty Township
Posted Jan. 23, 2024 on Expedia
The property was exactly how it appeared online.
Comment from Hotel Management
Jan. 30, 2024 by GM, Hotel Management
Dear Suzanne,Thank you for the stellar 5/5 rating! Delighted to hear that our property met your expectations. Transparency is key, and we're thrilled your experience mirrored our online presence. Can't wait to welcome you back for another fantastic stay!Best,The Koki Hotel GM
by A traveller
A good place, affordable
Posted Jan. 8, 2024 on HotelsVery pleasant place in the centre of the City. I liked the breakfast, buffet style within your accommodation rates. Very good staff too.....
Comment from Hotel Management
Jan. 19, 2024 by General Manager, Hotel Management
Hey Rejoice,Thank you for the stellar 8/10 rating! Thrilled to hear you found the Koki Hotel pleasant and enjoyed our central location.Delighted that our buffet-style breakfast hit the spot, and our staff left a positive impression. Your feedback is invaluable, and we're already looking forward to your next visit.
by A traveller from Rocklin
Posted Jan. 5, 2024 on Expedia
I could not say enough about my experience at Koki Hotel. Ecxept I had a 5-star Experience from check-in to check-out.
The staff was great and met all requests. The room exceeded my expectations. The cleaning staff was awesome. The restaurant crew was wonderful and always accommodating. The restaurant chef was great The reception desk with above and beyond.
The kindness they showed my mother who has memory issues was so touching. One night she locked herself out of her room and was getting really irritated but she was treated with gentleness. She could not operate the air conditioner but each time she caleed the front desk they approached her with patience and kindness.
I could not say enough about the hotel and ots staff. If you want a first- class experience ar an affordable price, please try Koki. It is located on top of a shopping center where all of you needs can be met. Despite it being in a very busy area, it was quit. My room faced the busy square and I did not hear noise.
I want to say THANK YOU for making my NYE Holiday a great one. Yes also enjoed the celebration at the hotel! Never saw fireworks and white birds simultaneously at the strike of midnight. The host of the NYE celebration was also spectacular.
I only have one regret, that I could not have stayed longer.
Comment from Hotel Management
Jan. 19, 2024 by GM, Hotel Management
Wow Jacqueline,What an absolute joy to read about your 5-star experience at Koki Hotel! It warms our hearts to know our team exceeded your expectations. Your kind words about our staff, service, and even the NYE celebration mean the world to us. We're delighted you enjoyed the festivities and the unique midnight moment with fireworks and white birds. Thank you for choosing Koki—hope to welcome you back for a longer stay soon!Warm regards,The Koki Hotel GM
by A traveller
Good place to stay
Posted Dec. 28, 2023 on HotelsIt was a staycation booked for a friend really enjoyed the stay
Comment from Hotel Management
Jan. 4, 2024 by GM, Hotel Management
Hello Nelima Dorcas Norah,Thrilled to hear you had a fantastic stay during the friend's staycation! Your glowing 10/10 rating is truly appreciated. We aim to make every experience memorable, and we're delighted to have succeeded with yours. Looking forward to hosting you again soon for another unforgettable stay!Best,The Koki Hotel GM
