Ratings based on 92 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Management - The Golden Crown Hotel Kandy, Hotel Management
Dear Esteemed Guest.Thank You for recommnding our property on exprdia.while we wish you all the very best we are looking forward to welcome you back to The Golden Crown Hotel Kandy.Thank You!
by A traveller
Posted Dec. 9, 2023 on Expedia
Comment from Hotel Management
Dec. 12, 2023 by Managment - The Golden Crown Hotel Kandy , Hotel Management
Dear Pankaj,Thank you for choosing the Golden Crown Hotel as your preferred holiday destination. We are glad to receive a great rating, and it shows us that you enjoyed our facilities and services. While we wish you all the very best, we are looking forward to welcoming you back at The Golden Crown Hotel Kandy.Thank You!Warm Regards!
by A traveller
Posted Nov. 21, 2023 on Hotels
Comment from Hotel Management
Nov. 22, 2023 by Managment - The Golden Crown Hotel , Hotel Management
Hi Yatin,Thank you for choosing the Golden Crown Hotel and giving us the best rating. We always strive to deliver the best level of service to every guest that steps into the hotel. Once again, thank you for recommending our property on expedia, and we look forward to welcoming you back in the near future.Thank You!Warm Regards!
by A traveller
Posted Sep. 5, 2023 on Hotels
Comment from Hotel Management
Sep. 13, 2023 by The Management: The Golden Crown Hotel, Hotel Management
Hi Duminda,Thank you for your rating. We are pleased to hear that our warm hospitality and staff met your expectations. Our team is happy to know that their efforts were a success in making your trip truly memorable.While we wish you all the very best, we are looking forward to meeting you in the near future.Thank You!Warm Regards!
by A traveller
Posted Aug. 21, 2023 on Expedia
Very nice property and would certainly stay there again. A couple of notes. The carpeting in our room was getting old - number of small stains - nothing critical but for the standard the hotel portrays, it should be better. The morning rooster - every morning! Both the breakfast and dinner buffet were extensive, however the food quality was a bit below what one would expect from a higher end hotel. Food was good, but needed that extra oomph to bring it to a higher level.
Comment from Hotel Management
Aug. 22, 2023 by Managment - The Golden Crown Hotel , Hotel Management
Dear Barrie,Thank you for choosing The Golden Crown Hotel as your preferred holiday destination. We are glad to hear you have enjoyed all the facilities of the Hotel, along with The Golden Hotel, provided by our team. All the constructive facts that you have mentioned in this comment will be taken into consideration. Required implementations will be executed to enhance the quality of the Hotel in all aspects. While we wish you all the very best, we are looking forward to welcoming you back at The Golden Crown Hotel.Thank You!Warm Regards!
by A traveller
Posted Jul. 29, 2023 on Expedia
Ran out of hot water in the middle of shower. At 7:00am on Saturday morning, we were woken up by loud noises from construction. The management was unresponsive.
Comment from Hotel Management
Aug. 1, 2023 by The Managment - The Golden Crown Hotel, Hotel Management
Hi Dular,Sorry for the inconvenience that may have been caused by the hot water issue and the noise that occurred during morning time. We will be taking the required steps to rectify these issues, and we are requesting from you that you offer us another chance to redeem ourselves.Thank You!Warm Regards!
by A traveller
Posted Jun. 17, 2023 on Expedia
Great size room and amazing view!!
Comment from Hotel Management
Jun. 19, 2023 by Management - The Golden Crown Hotel, Hotel Management
Dear Smanail,Thank You for choosing The Golden Crown Hotel as your preferred holiday destination and we are glad to hear about the praise on room and it's facilties.We are looking forward to welcome you back at The Golden Crown Hotel.
by A traveller
Posted May 29, 2023 on Expedia
Online it looked great. In reality, hotel was noisy and uncomfortable, restaurant service slow and mediocre food, staff tried hard and were friendly but the service was very poor. Everything from requesting a hair dryer to a to go coffee cup was answered by a No can’t do. Disappointing.
Comment from Hotel Management
May 31, 2023 by Managment of the Hotel, Hotel Management
Dear Rebecca,Thank you for choosing The Golden Crown Hotel as your preferred holiday destination. I'm sorry if there was a downside in your experience.Our aim is to provide an excellent and friendly service and this is why your comment is so important to us.I will take in consideration all the points that you have highlighted and I will make sure to report to the appropriate departments.I really hope that in despite of that, you will give us a second opportunity to welcome you here.Would be nice to have the possibility to demonstrate our true value.Thank You!Warm Regards!
by A traveller
Posted Apr. 21, 2023 on Expedia
Great staff, great food, great view….really enjoyed our stay there.
Comment from Hotel Management
May 1, 2023 by Management: The Golden Crown Hotel , Hotel Management
Dear Darren,Thank you for choosing The Golden Crown Hotel as your preferred holiday destination. We are thrilled to know that you enjoyed the services of the Hotel staff and picturesque view.We will share this comment with our colleagues for their inspiration, and we look forward to seeing you again at The Golden Crown Hotel.Thank You!
by A traveller
Posted Mar. 28, 2023 on Expedia
excellent
Comment from Hotel Management
Mar. 28, 2023 by Front Office , Hotel Management
Thank you Sir!
