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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Lake
Lobby sitting area
Outdoor dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Spa
  • Parking included

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.4 out of 10
Very good
(62 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 42 sq m
  • Sleeps 1

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 58 sq m
  • Sleeps 1

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 42 sq m
  • Sleeps 2

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 58 sq m
  • Sleeps 2

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 42 sq m
  • Sleeps 3

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 42 sq m
  • Sleeps 4

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 42 sq m
  • Sleeps 4

View all photos for Junior Suite Single Use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Single Use Garden View

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

View all photos for Family Selection Junior Suite Garden View

Junior Suite Garden View

Family Selection Junior Suite Garden View

9.2 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Junior Suite Garden View | Balcony view

Family Selection Junior Suite Swim-up

9.6 out of 10
Exceptional
(23 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Superior Suite, Beachfront

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

About the area

Kantenah

Beachside getaway.Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach. Xel-Há Park is 12.6 mi (20.3 km) away.

What's nearby

  • Cenote Azul - 4 min drive - 7.5 km
  • Cenote Cristalino - 5 min drive - 7.8 km
  • Akumal Beach - 5 min drive - 7.5 km
  • Ecopark Kantun Chi - 5 min drive - 8.5 km
  • Akumal Ecological Center - 5 min drive - 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Pueblito Lindo - ‬8 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Oishi Japanese Restaurant - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬9 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

6 outdoor pools, pool umbrellas
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive
Kantenah
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.5 out of 5, Wonderful, 279 reviews
The price is CA $687
CA $837 total
includes taxes & fees
May 6 - May 7
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the airport?

Grand Palladium Kantenah Resort & Spa All Inclusive is 29.9 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on May 5, 2026 start from CA $399, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Kantenah Resort & Spa All Inclusive.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

This property offers free self parking.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy massages, facials, and body wraps.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to downtown Kantenah?

Grand Palladium Kantenah Resort & Spa All Inclusive is 6.2 mi away from Kantenah.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1012 reviews
Rating 8 - Good. 207 out of 1012 reviews
Rating 6 - Okay. 89 out of 1012 reviews
Rating 4 - Poor. 58 out of 1012 reviews
Rating 2 - Terrible. 57 out of 1012 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Curshane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there many times. Love it here. Always a reliable great time!
Stayed 5 nights in Mar 2026

10/10 Excellent

Agnieszka G, Bolingbrook

Stayed 4 nights in Feb 2026

10/10 Excellent

STACY

Stayed 9 nights in Feb 2026

10/10 Excellent

Denise

Stayed 1 night in Jan 2026

10/10 Excellent

Tetyana

Stayed 7 nights in Jan 2026

10/10 Excellent

Emil

Stayed 4 nights in Jan 2026

2/10 Terrible

Gurmit Singh

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
outdated rooms, poor in room service, poor dinning experiene
Stayed 6 nights in Dec 2025

10/10 Excellent

Rupinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Michael

Stayed 6 nights in Dec 2025

10/10 Excellent

Anna Barbara Lynes

Stayed 4 nights in Dec 2025

8/10 Good

Swarnjit K, Surrey

Stayed 6 nights in Dec 2025

6/10 Okay

Daphney, Bronx

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Grand Palladium Kantenah – nice staff and pools, but very poor organization and Family Selection service We stayed at Grand Palladium Kantenah Resort & Spa in the Family Selection section as two families traveling with children. While there were some positives, the overall experience was disappointing for the price paid. The staff were friendly and polite, and the Family Selection pool was calm and enjoyable, with some activities for younger children (2–5 years old). The bar and food service at the Family Selection pool was good, and this was one of the better parts of the stay. Unfortunately, restaurant reservations were a constant issue. We were repeatedly told that no à la carte reservations were available, yet when we eventually secured reservations after persistance, the restaurants were quiet with empty tables. On New Year’s Eve, we were told a table for 8 was impossible, but when we arrived for a smaller reservation, multiple tables around us remained empty. This suggested poor reservation management rather than high demand. Food quality was mixed. The Nest (Family Selection restaurant) was disappointing for both dinner and breakfast. The à la carte restaurants were average overall. At La Portofino, food arrived cold and service was slow, though we had drinks. Our children’s sofa bed was bare with no mattress, which was fixed eventually. It just felt like everything was a task which isn’t a vacation.
Stayed 5 nights in Dec 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return.
Stayed 4 nights in Sep 2025

4/10 Poor

Sarabjit

Stayed 5 nights in Dec 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Incredible service
Stayed 8 nights in Dec 2025

4/10 Poor

Meaghan

Stayed 7 nights in Dec 2025

10/10 Excellent

Izabela

Liked: Cleanliness, amenities, property conditions & facilities
Beautifulclean room very friendly stuff!
Stayed 3 nights in Dec 2025

10/10 Excellent

Trisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive family resort and spa. Also has an adult only section that is private.
Stayed 5 nights in Dec 2025

10/10 Excellent

Gabor

Liked: Cleanliness, property conditions & facilities
All was good big resort
Stayed 7 nights in Dec 2025

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The family selection amenities were great. Service hit or miss and terrible when it came to reservations with a child. Had to argue 4 days for a decent time. Given Christmas dinner at 10pm was an INSULT ! Meals were probably the best I’ve had so far at an AI
Stayed 7 nights in Dec 2025

10/10 Excellent

Christine

Stayed 6 nights in Dec 2025

10/10 Excellent

Jacobus

Stayed 7 nights in Dec 2025

8/10 Good

Harnek Singh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
We had a family selection swim up room. It was great !!!! Butler service was also amazing. Rooms were clean and amenities was good aswell. But food was mediocre, beach was great for family selection but rest was not clean. Over all stay was great but this hotel isn't 5 star I'd rate it 3.5 or 4 star. Only great thing was service from butlers in family selection.
Stayed 7 nights in Dec 2025

10/10 Excellent

Helen

Stayed 4 nights in Dec 2025

6/10 Okay

jamie katharina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The resort itself is beautiful. They are constantly upkeeping everything and working hard to keeping it up. The rooms are great. We stayed in Family selection 51 and it was perfect. Our butlers were attentive and helpful with booking restraunts and rides. The food is probably the worst of all inclusives weve been to. (Alot) We also had someone poop in our bathroom while we were gone- not sure if a staff member got upset or what. Then, they didnt do anything besides supposedly tell security, but it smelled and we could not figure out where it was coming from- well surprise a nice huge pile of POOP in our tub. The resort itself isn't great with communications and problems. But we had a wonderful stay despite everything else. The pools are amazing and there is a lot of activities for kids and adult's at the resort.
Stayed 7 nights in Dec 2025