Terrible. Don't go here. Full disclosure they did refund me one day. We were on our Hawaiian vacation that we saved for, when I received a phone call from the hotel saying I needed to come back and see the concierge to get our "passes" thinking this is for the pool and stuff there. She was very rude and asked us to leave the beach (45 min away) and come back now. We said we couldn't so she said we needed to by 5pm when she left. So we cut our day short, we knew the kids wanted the pool so we cut it short to get back to get this done. We come back to find there were no passes, nothing we needed, she just wanted to sell us a time share. I have never been so angry in my life. We missed out on 1/2 day of our Hawaiian vacation because of a time share pitch. Like I said they did refund us a day, but made the entire trip have a black cloud over the place we were staying. The rooms were old, beds really bad, furniture very uncomfortable, all things I would have never written a review about. Don't stay here. Or if you do, don't let them tell you you have to come back for anything. Such a joke.