Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Best family friendly hotel in Phuket
Publié le 9 déc. 2023 sur HotelsWe had an excellent stay at the Novotel Kata Avista. The hotel is really excellent, whether it's the rooms, the spa, the pool, the children's playroom or the restaurant, everything is really good and perfectly adapted for children. The staff are very attentive, from the hotel manager, to reception, room cleaning, spa and restaurant staff, they are very pleasant, very smiley and helpful, and very good with children.
We had a wonderful stay and will certainly be back with great pleasure. Before booking, we were afraid that the hotel would be a bit far from the beach or the restaurants, but everything is just a 5 minute walk away and everything is within easy reach.
Thank you for an excellent stay and see you soon.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Deputy General Manager, Gestion de l’hôtel
Dear Mathieu,Thank you for taking the time to write a review of your experience at Novotel Phuket Kata Avista Resort & Spa. We are delighted to hear that you and your family enjoyed your stay with us and found the location, spa, rooms, pool, children's playroom and restaurant to be wonderful. We strive to provide our guests with an exceptional experience and it is wonderful to hear that we have achieved this for you. Thank you for recommending us to others and we look forward to welcoming you back again soon.Warm regards,Massimo BernardiDeputy General Manager
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Deputy General Manager, Gestion de l’hôtel
Dear Isabelle,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager
par un voyageur
Publié le 10 sept. 2023 sur Expedia
Hôtel très au calme,mais ne peut pas être classé comme un cinq étoiles pour la Thailande
Nourriture et petit déjeuner médiocre.
Le personnel est sympa mais n a aucune connaissance en hôtellerie,les chambre sentent l humidité et sont très vieillissantes,les lits n ont pas de sommier.
Et le personnel met une grosse pression si nous mettons des commentaires negatifs
bref très dessus de cet hotel
Je ne recommande pas
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Massimo Bernardi, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Massimo BernardiDeputy General Manager
par un voyageur
Publié le 9 mai 2023 sur Expedia
Aucune humanité virer de la chambre à l’heure précise même pas le temps de faire nos valises après 15 jours de consommation sur place personnel ingrat responsable ingrat à éviter à fuir absolument il y a d’autres hôtels moins chers et beaucoup plus luxueux
Commentaires de Gestion de l’hôtel
10 mai 2023 par Vineet Mahajan, Gestion de l’hôtel
Madame/Monsieur Fares,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Phuket Kata Avista Resort & Spa.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.Cordialement,Vineet MahajanGeneral Manager
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Sami,On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team.Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Warm Regards,Massimo BernardiGeneral Manager
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Kuang,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and we truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.Thank you once again for choosing to stay with us and for taking the time to share your positive feedback. We look forward to welcoming you and your family back for another memorable stay in the future.Best Regards,Massimo BernardiGeneral Manager
par un voyageur
Publié le 6 févr. 2024 sur Expedia
The slope up to the resort is so steep that make heading to nearby attractions a hassle despite the indicated short distance. Facility was old and the room was not soundproof. Bad wifi reception from some room location. Was given a room that was not scenic and no decorations despite stating that it was for special occasion. Booking by another friend with no remarks received welcome decorations. The reception was sarcastic when we raised this issue.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Toh Zhen,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve our services.We apologize for any inconvenience caused by the steep slope leading to the resort and the challenges it may have posed in accessing nearby attractions. We understand the importance of convenience for our guests and will explore potential solutions to make the journey more manageable.Regarding the condition of our facilities and the lack of soundproofing in your room, Wi-Fi signal in the room, reception experienced and in certain room locations and we sincerely apologize for falling short of your expectations for a special occasion. We will address this matter with our team to prevent recurrence.We value your patronage and hope that you will consider giving us another chance to exceed your expectations during your next visit.Warm regards,Massimo BernardiGeneral Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The staff were absolutely wonderful. We were treated very well and enjoyed perfect customer service during out stay. Our room was very nicely cleaned each day. We stayed here with our children and my wife's parents. The restaurant was excellent and the pool facilities and fitness center were very clean and nice. Our children enjoyed the Little Ocean play room and the provided children's activities. Our only recommendation to the property is to improve the condition of some of the garden view rooms. One of our garden view rooms was quite musty smelling and damp, and even after our return home, our suitcases and cloths retained the musty smell. Over-all we had a wonderful experience and would stay at this property again.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par General Manager, Gestion de l’hôtel
Dear ElijahandMelanie,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed excellent customer service from our wonderful staff and that your room was well-maintained throughout your stay.It's wonderful to know that your family appreciated the restaurant, pool facilities, and fitness center, as well as the Little Ocean playroom and children's activities. We're glad we could provide a memorable experience for your entire family.We appreciate your feedback regarding the condition of some of the garden view rooms. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests in the future.Thank you for choosing our property, and we look forward to welcoming you and your family back for another wonderful stay!Warm regards,Massimo BernardiGeneral Manager
par un voyageur
Publié le 24 janv. 2024 sur Hotels
Excellent service, friendly staff, great location. Nice happy hours (buy one get one free), good onsite restaurant but also very close to many good food options (walking distance to everything). 5 min walk to the beach.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par General Manager, Gestion de l’hôtel
Dear William,Thank you for taking the time to share your wonderful experience at Novotel Phuket Kata Avista Resort & Spa with us. We are delighted that you enjoyed the excellent service, food and our great location to Kata Beach. Our swim up pool bar is one of our most popular features, so we are glad you enjoyed it! At Novotel Phuket Kata Avista Resort & Spa, we strive to provide our guests with an enjoyable and memorable stay. We hope that your stay here was just as pleasurable as what you experienced and look forward to welcoming you back again soon!Kind Regards, Massimo BernardiGeneral Manager
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Incredibly welcoming and kind staff. When our pick up shuttles were late then they would call the tour company to ensure that they were still coming. The staff frequently checked to make sure our needs were being met. Very family friendly place. It is a place that I would revisit if we came back to Phuket
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Deputy General Manager, Gestion de l’hôtel
Dear Kimiko,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager
