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The Lakeland Kendal Hotel, Sure Hotel Collection by BW

3.0 star property
Enjoy the restaurant at this 3-star Kendal hotel

Choose dates to view prices

Photo gallery for The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Desk, iron/ironing board, bed sheets
Front of property - evening/night
Interior detail
Combined shower/tub, hair dryer, towels
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Station Road, Kendal, England, LA9 6BT
  • Place, Kendal Castle
    ‪9 min walk‬
  • Place, Brewery Arts Centre
    ‪11 min walk‬
  • Place, Sizergh Castle
    ‪8 min drive‬

Room options

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

About the area

Kendal

In Kendal .Your stay at this hotel will put you steps from Kendal Museum and a 5-minute walk from The Quaker Tapestry Museum & Exhibition. Also, Kendal Castle is within half a mile (1 km) and Brewery Arts Centre is within 2 miles (3 km).

What's nearby

  • Kendal Museum - 2 min walk - 0.2 km
  • Kendal Castle - 9 min walk - 0.8 km
  • Brewery Arts Centre - 11 min walk - 1.0 km
  • Sizergh Castle - 8 min drive - 9.2 km
  • Levens Hall and Gardens - 9 min drive - 11.5 km

Getting around

  • Kendal Station - 1 min walk
  • Manchester Airport (MAN) - 92 min drive

Restaurants

  • ‪Duke of Cumberland - ‬3 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Fold Coffee - ‬1 min walk
  • ‪Handsome Snuff Bar - ‬7 min walk
  • ‪Stramongate Chip Shop - ‬3 min walk

About this property

The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Enjoy the restaurant at this 3-star Kendal hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Lakeland Kendal Hotel, Sure Hotel Collection by BW also features room service (during limited hours), a television in a common area, and an elevator.

This 3-star Kendal hotel is smoke free.

  • 43 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Lakeland Kendal Hotel, Sure Hotel Collection by BW offers 43 accommodations with coffee/tea makers. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Bathrooms include shower/tub combinations. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.2 miles (GBP 2 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Offsite parking fee: GBP 2 per day (0.2 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

County Hotel Kendal
County Hotel
County Kendal
County Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Kendal

The Lakeland Kendal Hotel, Sure Hotel Collection by BW Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 199 reviews
Rating 8 - Good. 68 out of 199 reviews
Rating 6 - Okay. 30 out of 199 reviews
Rating 4 - Poor. 12 out of 199 reviews
Rating 2 - Terrible. 10 out of 199 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good breakfasts, decent-sized, comfortable room.
Stayed 4 nights in Jul 2025

8/10 Good

Mattias

Stayed 3 nights in Jul 2025

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.
Stayed 3 nights in Jul 2025

8/10 Good

Matt

Travelled with group
Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.
Stayed 1 night in Jul 2025

4/10 Poor

Darryl

Disliked: Staff & service, property conditions & facilities, room comfort

Broken shower, grim rooms, stubborn staff

Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jul 2025

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were great but hotel was neglected, food was poor and our room had a very unpleasant smell, I did report to reception. Would not recommend this hotel
Stayed 1 night in Jul 2025

8/10 Good

Neil

Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Quirky hotel

Solo traveller who requested a quiet room. I did have to change room from the back of the hotel due to very noisy heating pipes to a room at the front of the hotel which had road noise from a busy junction but better than noise of pipes. Rooms are a bit faded but this is reflected in the price. It is an old building so expect a few quirks. Shower in 2nd room a lot more modern and room in better condition. Staff were excellent and helpful. Didn't eat at hotel. As a stopover from driving back from Scotland it was great value but would recommend requesting a room away from road noise from the front of hotel and avoid room 303 with noisy pipes.
Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Stayed 1 night in Jun 2025

8/10 Good

John

A little tired and dated, average budget hotel

Stayed 1 night in Jun 2025

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

No parking

No place to park close by.
Stayed 1 night in Apr 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value for money hotel, room was clean and comfortable, the whole building is really warm, so be prepared,! The showers are far to hot for me, but my friend loves them, so its a personal thing, but they dont really go any cooler than Moulton Lava! Breakfast was amazing value for money and exceptionally tasty, the staff are all friendly and helpful. They have an arrangement with the Rugby Club to park for £2 per 24hrs, which unfortunately we didnt know about before! Overall this is a good hotel, the kettle was full of water so cleaners didn't quite pay attention to detail My biggest gripe is dropping my key into a box on reception that i felt was to accessible to everyone, and if the staff member wasn't there i felt even less inclined to drop it in, this really did not sit well with me, plus picking it up every time you come back, getting stuck behind people checking in to do so etc! I just want to go back to my room!
Stayed 2 nights in Jun 2025

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LEJOG day 7

Lovely hotel with very friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fabulous, a real Must if staying here, great value
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Stayed 1 night in Jun 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely pleasant and helpful, everything spotlessly clean. Excellent breakfast served to table Good value for money
Stayed 1 night in Jun 2025

10/10 Excellent

Eshaa

Stayed 2 nights in Jun 2025

10/10 Excellent

Ian

Travelled with family
Liked: Amenities
A great place jto stay for visiting Kendal and surrounding area. It was a bit difficult to find given the name, COUNTY HOTEL on the building, but Lakeland Kendal hotel on a stree level sign. It is the sane place. The hotel has mno official parking, but we got there early and parked right outside the main door, where we left our car for three days and nights wirhout interruption. The is a carpark elsewhere off the property. The staff were the most kind and helpful one is likely to meet. They made us feel qelcome from the very start of our stay.
Stayed 3 nights in May 2025

8/10 Good

craig

Stayed 1 night in May 2025

8/10 Good

Wai Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Extremely disappointing

1 membe of staff covering the bar,reception and serving meals. As a consequence the service was awful. We then waited over an hour for our dinner to be served. Not acceptable. The hotel was full so how come only one front facing staff on duty?
Stayed 1 night in May 2025