Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024
Ignored at front desk.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Brittney, Gestion de l’hôtel
Thomas, we apologize for the experience you had. We would love to make it up to you and hope to you'll give us the opportunity if you choose to stay with us again. Thank you
par un voyageur de OLALLA
Publié le 15 mars 2024
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Brittney, Gestion de l’hôtel
Elizabeth, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!
par un voyageur
Horrible service
Publié le 2 mars 2024 sur HotelsUpon arrival we were sent to a room that was locked with the safety lock from the inside. It took over 15 minutes to get into the room and when we got in it wasn’t clean and still had towels on the floor and unmade, slept in beds. Had to walk a mile back to the lobby 3 times to get the matter resolved and finally get into a clean room. Both the front desk person and the manager in the back “questioned” me like I was stupid when I told them the room was locked and we couldn’t get in. One of the worst experiences ever with crappy service on top of a mess from construction and remodeling. Honestly not worth the $$ for the night.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Tammy, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Brittney, Gestion de l’hôtel
Elijah, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Tammy, Gestion de l’hôtel
Sara, we appreciate your feedback. Thank you for staying with us!
par un voyageur
Last minute stay
Publié le 1 mars 2024 sur HotelsThe breakfast was great! The bed very comfortable but the cleanliness of the bathroom, carpets, and room in general could be improved.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tammy, Gestion de l’hôtel
Stacey, we appreciate your feedback. Thank you for staying with us!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tammy, Gestion de l’hôtel
Brian, we appreciate your feedback. Thank you for staying with us!
par un voyageur
Good place to stay and conveniently located.
Publié le 1 mars 2024 sur HotelsThe hotel is a wonderful place. They have a restaurant on site for breakfast or dinner. They have an exercise space and a front lounge area which was nice enough. The rooms are clean and well kept. The bed was not as comfortable as I would have liked but my husband slept like a baby so I think everyone is different. The bathroom was spacious (ours was ADA compliant) and clean. Enjoyed our short stay. Close to the Mall and other shopping and lots of eateries.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tammy, Gestion de l’hôtel
Geneve, Thanks for staying with us. We appreciate your feedback!
par un voyageur
Front Desk Ladies ARE RUDE!!!!
Publié le 1 mars 2024 sur HotelsI use to love staying here since it’s right next to all the shopping stores and places to eat.. but the service I got from the two ladies at the front desk was SO RUDE & DISRESPECTFUL that it definitely makes me rethink staying there again!!
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tammy, Gestion de l’hôtel
Ashley, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Tammy, Gestion de l’hôtel
Debra, We appreciate your feedback. Thank you for staying with us!
