Ratings based on 906 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Customer Service, Hotel Management
James, we appreciate your positive review of Fairfield Inn & Suites Key West after your recent stay. We strive to provide an excellent guest experience and your score indicates that we are doing a great job. We look forward to welcoming you back next time you visit Key West.
by A traveller
Posted Jan. 29, 2024 on Expedia
Nice room unfortunately wall switch and two lights did not work. Fitness room was disappointing.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Jill, it's great to hear that you appreciated your room at Fairfield Inn & Suites Key West. We apologize for the inconvenience with the lighting and understand your sentiments about the fitness facility not meeting expectations. Your feedback is vital in our efforts to enhance every aspect of our guest experience and we appreciate you sharing it with us. We hope we get the chance to host your stay again for a better experience.
by A traveller
Posted Jan. 28, 2024 on Expedia
I lovit
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Katiusca, it's delightful to hear you enjoyed your stay at Fairfield Inn & Suites Key West. We strive consistently to ensure our guests have a pleasant experience. We're thrilled to welcome you back again in the future. Safe travels!
by A traveller
Posted Jan. 28, 2024 on Expedia
Excellent customer service in the front desk , the guests did not speak English and the really made the effort to communicate with them
Thank you very much
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Leonardo, we're heartened to hear you appreciated the efforts of our team at the Fairfield Inn & Suites Key West to ensure excellent communication with our guests. We strive to make everyone feel welcome and understood. Thank you for sharing your positive experience, and we're eager to provide the same superb service on your next visit.
by A traveller
Posted Jan. 28, 2024 on Expedia
Excellent shuttle
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Martin W, it's wonderful to hear you found value in the dependable shuttle service at Fairfield Inn & Suites Key West. Your positive comments are truly appreciated and we're glad it enhanced your stay. We hope to welcome you back on your next visit to Key West.
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
Thank you for the great rating, Ivo!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites Key West. We'd like to share an even better experience with you soon.
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Customer Service, Hotel Management
Thank you for the great rating, Michele!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Fairfield Inn & Suites Key West! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A traveller
Posted Jan. 22, 2024 on Hotels
Booked this property assuming it was a Marriot, but it wasn't. The rooms are very small, windows that open to hallway :( so you can't keep them open for privacy.
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Hutaib, we appreciate your time in sharing your feedback. While our rooms are designed to utilize space efficiently, it's unfortunate that you found them smaller than expected. Regarding the window set-up, the unique design caters to some guests' preferences. We understand if this was not to your liking. Your feedback is valuable and will be used to make improvements where possible. Thank you for staying with us.
by A traveller
Posted Jan. 16, 2024 on Expedia
Overall very nice place with a great breakfast, beautiful pool and convenient shuttle to downtown. Not the best location.but good value for Key West if you are ok to take a shuttle.
Comment from Hotel Management
Jan. 17, 2024 by Customer Service, Hotel Management
Kevin, it's wonderful to hear that you appreciated the value of Fairfield Inn & Suites Key West. We're glad that you found our breakfast satisfying, enjoyed our beautiful pool, and utilized our convenient shuttle service. Your feedback is valued and we hope that we'll have the opportunity to welcome you back soon.
by A traveller
Posted Jan. 16, 2024 on Expedia
Parking and shuttle to downtown were included in price.
Building is little old, so lacking in lighting.
Comment from Hotel Management
Jan. 16, 2024 by Customer Service, Hotel Management
Susan, we appreciate your positive feedback regarding the included parking and shuttle service at Fairfield Inn & Suites Key West. We're always working on improvements and your note about the lighting has been received with importance. Looking forward to welcoming you back for another delightful stay soon.
