Ratings based on 663 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Anjou
Posted Feb. 18, 2024 on Expedia
there is only 1 dryer working on site all the other ones are broken. They should be fixed as I lost time waiting for my turn to dry my clothes.
Comment from Hotel Management
Feb. 20, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Sylvie, thank you for your feedback. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Posted Feb. 10, 2024 on Expedia
This island is beautiful! So
Much pristine rainforest. Take the full day Beauty island tour for an amazing experience and stop into Peter Meyers art shop to see his incredible photography!
Comment from Hotel Management
Feb. 12, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Sharon, Thank you for your wonderful review! We're delighted to hear that you enjoyed exploring the beauty of our island and experiencing the pristine rainforest. We appreciate your recommendation and hope to welcome you back soon for more exploration and discovery! Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Amazing place.
Posted Feb. 9, 2024 on HotelsAmazing place. Staff so kind and friendly. Shout outs to Dune the best Japanese fusion food I have had in a long time ! Peter our guide on Beauty spots tour. Amazing funny and knowledgable. Ethan/Evan?my kayak guide this morning great trip out. Pambila in the spa for a great treatment. Will defo be back.
Comment from Hotel Management
Feb. 12, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Thaer, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our establishment. Our team works hard to provide exceptional service, and it's incredibly rewarding to receive such positive feedback. I will be sure to pass along your kind words. We look forward to welcoming you back again soon for another memorable visit! Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Posted Feb. 7, 2024 on Hotels
I felt very sorry for the staff. They were overworked, inexperienced but tried hard.
The dining options were very limited and usually had long waiting times. A shuttle service to the spa villas at the top of the resort would have made getting children, strollers, aged a lot easier on such hot and humid days.
Comment from Hotel Management
Feb. 7, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Stephen, thank you for sharing your experience with us. Ensuring exceptional service is our top priority, and we appreciate your feedback regarding the challenges our staff faced, especially during periods of high occupancy and in hot and humid weather conditions. On behalf of our team, we extend our gratitude for choosing to stay with us, and we look forward to the opportunity to welcome you back in the near future. Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Posted Feb. 6, 2024 on Expedia
The menus are very limited, when busy waiting times for your food once ordered can be from 15 minutes to 1 hour 30 minutes.
Comment from Hotel Management
Feb. 7, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Gerard, thank you for sharing your feedback with us as your input is invaluable. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Peter, thank you for your fantastic review! On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Posted Jan. 19, 2024 on Wotif
Comment from Hotel Management
Jan. 22, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Kev, thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A traveller from Annerley
Posted Jan. 6, 2024 on Expedia
Its a great resort overall if you plan on staying on the western side and not exploring.
Comment from Hotel Management
Jan. 22, 2024 by Kane Bassett, Resort General Manager, Hotel Management
Dear Phi, thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A traveller
Posted Jan. 1, 2024 on Wotif
Comment from Hotel Management
Jan. 22, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Dear Patrick, Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A traveller from GLENDORA
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Kane Bassett, Resort General Manager., Hotel Management
Thank you for taking the time to post a review. we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
