Note fondée sur 79 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2023 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Lovely staff
Commentaires de Gestion de l’hôtel
11 mai 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Stephen, Thank you for taking the time to share such kind feedback following your recent stay at Brockencote Hall. I look forward to welcoming you back again soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
The Most Exceptional Hotel Experience
Publié le 22 janv. 2024 sur HotelsI can't express how wonderful our stay was here. The hotel goes above and beyond in every instance. It's an absolutely beautiful building in a picturesque part of the country. The staff were extremely polite and gave a top notch service throughout the entire stay. The food, both dinner and breakfast ,was delicious and high quality. We were given a free room upgrade and placed in accomodation that was beyond expectation. The bedroom and bathroom were huge! The room was pure comfort and very exquisitely decorated. There was a special turn down service as well, so that when we returned to the room, the bed was prepared for us to climb into, cups were laid out with chamomile tea bags at the ready, slippers were by the bed, and soft radio music was playing through the TV. I've never experienced anything quite like this before and was just overwhelmingly happy with the detail of service. We also were able to use the conference room facilities during our stay and were provided with everything we needed. Checking in and out was a smooth experience. I would highly recommend the venue. It has many beautiful rooms, from the bar and restaurant spaces, to the library. Truly an enjoyable stay that I'll remember for a long time to come!
Commentaires de Gestion de l’hôtel
11 mai 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear guest, We're thrilled to hear that your stay with us exceeded your expectations in every way possible.It's wonderful to know that you found our hotel to be beautiful and located in a picturesque part of the country. Providing top-notch service is what we strive for, and we're delighted that our staff's politeness and attentiveness made your stay memorable.We're glad you enjoyed the delicious and high-quality food during both dinner and breakfast. It's fantastic to hear that you were pleasantly surprised with a room upgrade and that the accommodations exceeded your expectations. The turn-down service sounds like the perfect touch to end your day on a high note, and we're thrilled that you appreciated the attention to detail.We're also pleased that our conference room facilities met your needs and that the check-in and check-out process was smooth.Thank you for your glowing recommendation! We're thrilled that you had such an enjoyable stay and that it's a memory you'll cherish for a long time to come. We can't wait to welcome you back for another wonderful experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Perfection.
Publié le 11 déc. 2023 sur HotelsEverything about Brockencote is absolutely excellent: which is why I stay regularly for the simple pleasure of staying there.The rooms are stylish and immaculate.The service is polished,attentive and appropriately friendly. The training is very clearly evident.Staying is a complete pleasure in every aspect and my frequent return is assured.
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Janet, Thank you for taking the time to share such wonderful feedback following your recent experience at Brockencote Hall. I am delighted to hear that you enjoy frequent visits to Brockencote and appreciate your patronage. It's heartening to know that you appreciate the guest rooms, as well as the polished, attentive, and appropriately friendly service. We take great pride in our commitment to training, and it's wonderful to hear that this effort is very clearly evident in the guest experience.We are grateful of your frequent returns and look forward to continuing to provide you with memorable stays in the future.I look forward to welcoming you back soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 28 nov. 2023 sur Expedia
Revisiting for our wedding anniversary, our favourite hotel and continues to be so. Lovely staff, wonderful surrounding area (nice to go for a walk). Dinner in the restaurant was brilliant & lunch in the spa also.
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Mark, Happy Anniversary! We're delighted to hear that you chose to revisit our hotel for such a special occasion, and we are honoured to be a part of your celebration.It's wonderful to know that we remain your favourite hotel, and we appreciate your kind words about the lovely staff and beautiful surroundings. We're thrilled that you enjoyed both dinner in the restaurant. Providing a first-class dining experience is something we strive for, and we're glad we could make your celebration memorable.Thank you for choosing us for your special day, and we look forward to welcoming you back for many more anniversaries to come.Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Janet, Thank you for your kind review. I look forward to welcoming you back to Brockencote Hall soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Terrible service, lying manager
Publié le 8 oct. 2023 sur HotelsThe hot tub was unusable due to being pre heated to over 40 degrees. We initially though the gauge was wrong, it was so high it was off the chart. However the water was so hot we couldn’t even dip a toe in it. We kept trying but it didn’t cool down. When we finally went to bed at 11:30 it was still above 40 degrees.
The milk was mouldy so we couldn’t make any coffee in the morning.
Initially I thought all would be ok as the receptionist on checkout insisted a refund would be issued but due to booking through hotels.com she would need to wait for her manager who would be in touch the following day.
I was never contacted back, despite ringing twice until I left a review.
The manager has refused to honour the refund and told me that the hot tub would have cooled down if I’d have waited! Not sure how late into the night he wanted me to wait but this is unacceptable for a luxury stay of this expense to not be able to make coffee or use the key feature of the hotel.
par un voyageur
Publié le 18 août 2023 sur Expedia
par un voyageur
Publié le 13 août 2023 sur Hotels
par un voyageur
Publié le 7 août 2023 sur Hotels
