Note fondée sur 516 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mai 2024
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear ROBERT,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 13 mars 2024 sur Expedia
Door looked like someone attempted to kick it in so you could see the outside from the inside of the room. The bathroom had pee on the walls. The toilet haf grime and nastiness around the base. The bathroom floor had mold. We put a towel on the ground to step out onto after the shower and the wet towel was black from the dirt on the ground indicating it has not been cleaned. Light sockets were dirty faded. After driving for hours to get there, we checked in and we had to wait 10 to 15 minutes as their system updated so we could get our key. We asked if we could sit in the lobby being that we have been in the car for hours and was told no the lobby is closed. Not like we paid money to stay there or anything. Then we were told there's a deposit and it's on the website. I said no, it's not anywhere on the website and you have our card we've already paid. We were told that's just the room charge. There's a deposit of $60. So being exhausted at 11:00 we gave the deposit but seems sort of scammy. Granted they did give me the deposit back when I checked out but this should be included prior to being led to drive to the location and then slapped in the face with a new stipulation. I booked on Expedia and didn't find anything about this listed. Expedia definitely should put this on the listing so people aren't misled. Financial times are tight and some people don't have an extra $60 to let them hold overnight while you sleep in the room you've already paid for.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear joseph,We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the high standards we strive to uphold. Rest assured, we take your feedback seriously and will address each concern with our team to ensure immediate improvements are made. Additionally, we will work to ensure better communication regarding any additional fees or deposits in the booking process. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michelle,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur de New york
Publié le 10 mars 2024 sur Expedia
Nice and pleasant place
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Fabian,Thank you so much for your fabulous feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Only drawback to the whole stay was the people above were quite noisy
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dennis,Thank you for your feedback on your stay. We apologize for the inconvenience caused by the noise from the people above. Your comfort is important to us, and we'll take steps to address this issue to ensure a quieter experience for future guests. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely, Hotel Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Justo lo q necesitaba, a buen precio,empleados muy atentos y desayuno bueno y variado
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michelle,Thank you for your wonderful feedback. We're delighted to have met your needs and that you found value in your stay with us. It's great to hear that our attentive employees and the varied breakfast added to your positive experience. We look forward to welcoming you back whenever you need a place to stay!Sincerely, Hotel Manager
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Staff at this hotel is extremely rude to their customers. Management even, was very rude and unaccommodating! I will NEVER stay at this hotel again and I do NOT recommend it to anyone!
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amber,We deeply regret hearing about your negative experience with our staff and management. Please accept our sincerest apologies for any rudeness or lack of accommodation you encountered. Your feedback is invaluable, and we'll address these issues promptly to ensure a more positive experience for our guests in the future. We appreciate your honesty and hope you will reconsider giving us another chance.Sincerely, Hotel Manager
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Nice place close to my destination :)
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Susan,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Ok property. Staff was rude
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Alison,We appreciate your feedback and are genuinely sorry to hear that you found our property only "ok" and experienced rudeness from our staff. Providing excellent service is our priority, and we apologize for falling short of your expectations. We take your comments seriously and will address this matter internally to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager
par un voyageur
Publié le 10 févr. 2024 sur Expedia
My room was not what I was expecting and the shower is broken
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with your room not meeting your expectations and the broken shower. Your feedback is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to make it right and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
