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Kobe Portopia Hotel

4.5 star property
4.5-star luxury hotel near Port of Kobe

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Photo gallery for Kobe Portopia Hotel

Exterior
Lobby
Lobby
Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
10-1 6-chome, Minatojima Nakamachi Chuo-ku, Kobe, Hyogo-ken, 650-0046
  • Place, Port of Kobe
    ‪1 min walk‬
  • Place, Kobe International Exhibition Hall
    ‪4 min walk‬
  • Place, Kobe Convention Center
    ‪6 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪98 min drive‬

Room options

View all photos for Standard Twin Room, Non-Smoking (Main Building, 7-15F)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non-Smoking (Main Building, 7-15F)

9.0 out of 10
Wonderful
(25 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, Non-Smoking (Main Building, 7-15F)

Standard Triple Room, Non-Smoking (Main Building, 7-15F)

Standard Triple Room, Non-Smoking (Main Building, 7-15F)

8.4 out of 10
Very good
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Main Building Mid Century Floor Double Room, Non-Smoking

Main Building Mid Century Floor Double Room, Non-Smoking

Main Building Mid Century Floor Double Room, Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

9.6 out of 10
Exceptional
(94 reviews)
  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Main Building Mid Century Floor Twin Room, Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Mid Century Floor Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Mid Century Floor Triple Room, Non-Smoking

Main Building Mid Century Floor Triple Room, Non-Smoking

Main Building Mid Century Floor Triple Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Double Room, Non-Smoking (South Building, South Resort Floor)

Double Room, Non-Smoking (South Building, South Resort Floor)

Double Room, Non-Smoking (South Building, South Resort Floor)

9.2 out of 10
Wonderful
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non-Smoking (South Building, South Resort Floor)

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Non-Smoking (South Building, South Resort Floor)

8.8 out of 10
Excellent
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Non-Smoking (South Building, South Resort Floor)

Triple Room, Non-Smoking (South Building, South Resort Floor)

Triple Room, Non-Smoking (South Building, South Resort Floor)

8.4 out of 10
Very good
(10 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

Desk, iron/ironing board, free WiFi, bed sheets

Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

8.6 out of 10
Excellent
(21 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Murphy Beds

View all photos for Main Building Executive Floor, Twin Room, Nonsmoking, Includes Access to Gym, Indoor Pool

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Executive Floor, Twin Room, Nonsmoking, Includes Access to Gym, Indoor Pool

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Executive Floor, Double Room, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Double Room, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Double Room, Nonsmoking, Includes Access to Gym, Indoor Pool

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Main Building Executive Floor, Twin Room, Nonsmoking, Access to Gym, Indoor Pool (Single Use)

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Executive Floor, Twin Room, Nonsmoking, Access to Gym, Indoor Pool (Single Use)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Semi Double Room, Non Smoking (Main Building)

Desk, iron/ironing board, free WiFi, bed sheets

Semi Double Room, Non Smoking (Main Building)

9.2 out of 10
Wonderful
(14 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Main Building Mid Century Floor Semi-Double Room, Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Mid Century Floor Semi-Double Room, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

9.0 out of 10
Wonderful
(11 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Main Building, Superior Floor Twin Room, Non-smoking

Desk, iron/ironing board, free WiFi, bed sheets

Main Building, Superior Floor Twin Room, Non-smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Superior Floor, Triple Room, Non-smoking

Main Building Superior Floor, Triple Room, Non-smoking

Main Building Superior Floor, Triple Room, Non-smoking

8.6 out of 10
Excellent
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Main Building Superior Floor, Double Room, Non-smoking

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Superior Floor, Double Room, Non-smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

9.0 out of 10
Wonderful
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

Desk, iron/ironing board, free WiFi, bed sheets

Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Run of the House (Twin or Double Bed based on Availability)

Desk, iron/ironing board, free WiFi, bed sheets

Run of the House (Twin or Double Bed based on Availability)

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Main Building 24F Premier Semi-Double Room, Non-Smoking

Main Building 24F Premier Semi-Double Room, Non-Smoking

Main Building 24F Premier Semi-Double Room, Non-Smoking

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building 24F Premier Twin Room, Non-Smoking

Main Building 24F Premier Twin Room, Non-Smoking

Main Building 24F Premier Twin Room, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Main Building 24F Premier Triple Room, Non-Smoking

Main Building 24F Premier Triple Room, Non-Smoking

Main Building 24F Premier Triple Room, Non-Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Main Building 24F Premier Double Room, Non-Smoking

Main Building 24F Premier Double Room, Non-Smoking

Main Building 24F Premier Double Room, Non-Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Executive Floor, Executive Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Executive Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Executive Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Executive Floor, Corner Suite Double, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Corner Suite Double, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Corner Suite Double, Nonsmoking, Includes Access to Gym, Indoor Pool

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Kobe

City center retreat .With a stay at this Chuo Ward hotel, you'll be within half a mile (1 km) of Port of Kobe and 2 miles (3 km) of Kobe Animal Kingdom. Meriken Park and Kobe Tower are also within 6 miles (10 km).

What's nearby

  • Port of Kobe - 1 min walk - 0.0 km
  • Kobe International Exhibition Hall - 4 min walk - 0.4 km
  • World Memorial Hall - 6 min walk - 0.5 km
  • Kobe Convention Center - 6 min walk - 0.5 km
  • Kobe Animal Kingdom - 19 min walk - 1.7 km

Getting around

  • Minamikoen Station - 6 min walk
  • Kobe Kasuganomichi Station - 7 min drive
  • Kansai Intl. Airport (KIX) - 76 min drive

Restaurants

  • ‪IKEAレストラン - ‬8 min walk
  • ‪スウェーデンビストロ - ‬9 min walk
  • ‪すし萬神戸ポートピアホテル店 - ‬8 min walk
  • ‪Tully's Coffee - ‬11 min walk
  • ‪La Belle Cour - ‬7 min walk

About this property

Kobe Portopia Hotel

4.5-star luxury hotel near Port of Kobe
Kobe Portopia Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business center and 36 meeting rooms. A health club, a sauna, and spa services are also featured at the luxury Kobe Portopia Hotel. A train station pick-up service and a train station drop-off service are free. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Kobe hotel.

  • 737 guestrooms or units
  • 31 levels
  • 9 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 0 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Kobe Portopia Hotel offers 737 accommodations with complimentary bottled water and slippers. Televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Luana. Services include hot stone massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Similar properties

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Kobe MerikenPark Oriental Hotel
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,014 reviews
The price is CA $146
CA $177 total
Feb 25 - Feb 26
Kobe MerikenPark Oriental Hotel

Property amenities

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 8:30 AM to 9:30 PM
  • Train station shuttle at scheduled times
  • Self parking on site (JPY 1,000 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,700 to 3,700 for adults and JPY 1,200 to 1,900 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 30-inch TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Children under 17 years old are not allowed in the sauna.
Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation. Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3.
Access to the seasonal pool is available by reservation only. Guests must contact the property prior to arrival to reserve access.

Renovations and closures

The following facilities or services will be unavailable from September 7 2026 to September 11 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3700 to 3700 for adults, and JPY 1200 to 1900 for children
  • Self parking fee: JPY 1000 per night
  • Late check-in fee
  • Facilities fee: JPY 2800 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

The Club Lounge is open 7 AM-7:30 PM.
This property requires guests to wear a swim cap when using the swimming pool.
This property prohibits the use of swim rings and kick-boards at the swimming pool.
Guests must be at least 13 years old to access the club lounge after 5 PM.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Hotel Portopia
Hotel Portopia Kobe
Kobe Portopia
Kobe Portopia Hotel
Portopia
Portopia Hotel
Portopia Hotel Kobe
Portopia Kobe
Portopia Kobe Hotel
Kobe Portopia Hotel Kobe
Kobe Portopia Hotel Hotel
Kobe Portopia Hotel Hotel Kobe

Kobe Portopia Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1127 reviews
Rating 8 - Good. 326 out of 1127 reviews
Rating 6 - Okay. 79 out of 1127 reviews
Rating 4 - Poor. 16 out of 1127 reviews
Rating 2 - Terrible. 17 out of 1127 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Nov 2025

10/10 Excellent

Yoshimasa

Stayed 1 night in Nov 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025

10/10 Excellent

Laurence

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious, comfortable room with balcony and superb view of Kobe Harbor. Reasonable cost, only 2/3 the amount charged by a similar luxury hotel in Nagoya that provided a smaller room. The vast lobby, with waterfall and decorative pool, add even more to the feeling of elegance. Highly recommended.
Stayed 1 night in Oct 2025

6/10 Okay

Machiko

Travelled with family
Liked: Cleanliness, amenities
Washlet
Stayed 2 nights in Nov 2025

8/10 Good

Machiko

Liked: Staff & service, property conditions & facilities
No safety box
Stayed 1 night in Oct 2025

10/10 Excellent

Tess

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to complain
Stayed 4 nights in Oct 2025

8/10 Good

Machiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast menu was fresh.
Stayed 3 nights in Oct 2025

8/10 Good

Lorna

Travelled with group
The room was clean
Stayed 4 nights in Oct 2025

10/10 Excellent

Dilmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, close to the airport, The breakfast had an incredible variety, with plenty of food and tropical juices to enjoy.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the hotel - from the grandeur, elegance, food and location. Excellent value for money. Slightly surprised that you need to pay to use the gym but that’s a relatively minor problem.
Stayed 4 nights in Oct 2025

6/10 Okay

Martina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby was beautiful. And the staff were really helpful. The carpet in my room was all stained as well as the soft furnishings. It needs a good deep clean. The bathroom was spotless as was the rest of the room . There was lots of noise and we could hear the bathrooms in the rooms next to us .
Stayed 2 nights in Oct 2025

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not eat bkft, test is just beautiful Beautiful, modern, good wi-fi, big rooms and big tv
Stayed 1 night in Oct 2025

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, big room
Stayed 1 night in Sep 2025

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! Very clean and spacious rooms. Restaurants are very good. There also is a 24-hour Food Mart available in this hotel. The free shuttle was also helpful
Stayed 8 nights in Aug 2025

10/10 Excellent

Tomoko, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Hyungsu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bedroom was nice and spacious, It’s a good distance from anywhere but there is a free shuttle bus. The hotel is enormous and linked to a conference centre. The open air swimming pool charges its hotel guests to use it. I found the hotel quite impersonal which is understandable due to its size. Overall it’s OK but I wouldn’t book to stay there again.
Stayed 7 nights in Jul 2025

2/10 Terrible

Thanh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was impressive when you walk in. It definitely has a 5 stars feel till you get to your room. It looks dated, everything feel like it has not been updated since the 70s. The shower curtain has so many loose treads and room smell of cigarettes in a non smoking room. The staffs were amazing though, they went beyond their duty to try to find a more suitable room for us. Shout out to the entire front desk staff especially Rana and the night manager( sorry didn't catch his name.). That was 1 of the reason we didn't leave. Further more, the fee only for your room. Access to the pool is extra and expensive, no ice machine, no laundry room. I failed to understand why smoking still allow in any hotel room. The smell will eventually get into all room!
Stayed 4 nights in Jul 2025

10/10 Excellent

Leszek

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, excellent room service
Stayed 5 nights in Jun 2025

10/10 Excellent

jinrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff weren’t good English speakers but still kind and helpful. The fancy pool in the pictures on rooftop with lazy river was not available to us - language barrier on reason why but I think it’s because we didn’t stay in the expensive suite building that it was connected to. The pool we did get access to we had to pay for and my girls could only swim in one lane. The pool was the only disappointment. The breakfast buffet was wonderful and the onsite family mart too! Rooms were larger than expected with comfy beds. Lobby was beautiful. Hotel shuttle and access to train stations were perfect. We would stay again.
Lobby
Lobby
Stayed 2 nights in May 2025

8/10 Good

Adasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

ronald, ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and helpful. The hotel is very close to the cruise terminal.
Stayed 1 night in May 2025