Ratings based on 12 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.5 Service & staff
4.4 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 9, 2023 on Expedia
The property is basic, but well maintained and food is pretty good mostly. Beer available to buy. No wifi - but you can get a poor connection from receptionist's phone acting as hotspot. Friendly atmosphere. 3 days, 2 nights, equals 4 boat journeys, 1 day walk and 2 night walks. First 2 boat trips were disappointing - didn't see much except same monkeys who hang around camp. 3rd saw orangutans and crocodiles. 4th saw whole herd of pygmy elephants with calves on riverbank and swimming. The elephants were delightfully noisy at night around camp - but didn't see them until final day. The 30 min day walk by stagnant pools of water - we all got bitten to death by mosquitoes through clothing -despite spray and one person wearing anti-mosquito clothing and we saw no living creatures. If it wasn't for the 3rd and 4th boat trip, I'd give a low rating for experience - but the orangutans, elephants and crocs made it incredibly special. And then you love everything else - the company, being on the water, etc.
by A traveller
Posted Mar. 30, 2023 on Expedia
by A traveller from London
Posted Dec. 31, 2018 on Expedia
The lodge organised your transport from sandakan or Sepilok and takes approx 2-3 hrs. Included in the price is a boat trip in the afternoon, your dinner on night of arrival, dawn boat trip and two short morning and night walks through the jungle and breakfast. You then leave at 8:20am they drop you off at Sepilok or Sandakan. We stayed 2 nights & all meals included. But the itinerary simply repeats itself. We did 4 boat trips. Really knowledgeable and helpful staff,really good value for all it includes and absolutely lovely people. No orangutans or elephants for us, but you can’t tell wild animals when to turn up! Loved our time there!
by A traveller from San Antonio TX
Posted Sep. 20, 2018 on Expedia
Super cool resort on stilts with pleasant cabins designed to blend into the natural environment... with a/c, mosquito nets, and hot water shower. The resort picks you up in Sandakan and brings you back... I recommend the 3D/2N package which includes meals.
Comment from Hotel Management
Sep. 27, 2018 by Borneo, Hotel Management
Dear Luis,
Thank you for your compliment, we are happy to know you are enjoy our place. Looking forward to see you again.
Regards
Borneo
by A traveller
Rent the binoculars it’s worth it
Posted Jun. 17, 2018 on HotelsGreat place to see all sorts of animals whilst on the river
The treks are well worn trails, where we saw lonely a few animals.
The accommodation was really clean and comfortable
Only annoying point was related to our transfer. We requested to go to Semporna so they assured us they would drop us at the morning bus. When we arrived to the area they contacted the bus company and found out there was no bus in the morning. If they had checked before we could have made other arrangements however instead we had to go all the way back to sandakan.
Comment from Hotel Management
Jun. 22, 2018 by BORNEO, Hotel Management
Dear John,
Warmest Greetings from Borneo Natural Sukau Bilit Resort!
First of all, thank you for choosing us for your stay in Borneo. We highly value your feedback regarding our associates and service delivery. It is wonderful that you had an enjoyable stay with us.
However, please accept our sincere apologize for the inconvenience caused that you have outlined. We will definitely look into it and analyze what went wrong.
We normally drop our guest at Sukau Junction to take bus to Semporna and we did not expect that the morning bus is not available due to Eid Mubarak Ceremony on that day.
We have taken good note on the issues that you have kindly highlighted in your review and will take appropriate action accordingly.
I do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time.
Kind regards,
BNBSR
Recommended
for Everyoneby A traveller from Perth Australia
Fantastic concept with a couple of rough edges
Posted Feb. 13, 2018 on ExpediaReally lovely room but found we had to ask to get beds remade or room serviced.
All meals supplied but pretty basic.
All of this more than made up for by the wonderful friendly guides and river excursions morning and evening. What these guys could spot from hundreds of metres whilst zooming along at high speed had to be seen to be believed. Absolutely amazing, as was the variety of bird and wildlife. Don't miss it.
Recommended
for Everyoneby A traveller from UK
Staff and tours are fantastic!
Posted Jul. 22, 2017 on ExpediaThank you so much for our stay at your resort. A special thank you to Kiko and Apok! Apok was a knowledgable and enthusiastic guide who educated both my girlfriend and I with his wealth of knowledge. We did all the activities with him and we're never left disappointed, he was always quick to spot and identify all the wildlife is tourists failed to spot. We couldn't thank him enough on the day and nights river cruises, the day and night jungle walks and of course a special thank you for the tour of your village (which is worth a visit). Kiko, your enthusiasm and energy is incredible. We loved the evening of music and dance. Never change! If you're looking for clean accomodation that is both affordable and has all the charms of the jungle, then book here. We spent four days and three nights here and loved it!!!
Recommended
for Everyoneby A traveller
every meal n river cruise is included.
Posted Oct. 27, 2016 on Expedia
Pros: love the river cruises, right next to the river. all meals are included. free shuttle bus service
Cons: remote from city. no television or wifi. food is so so. house is too small
Location: river cruise. right next to river
by A traveller from shinagawaku
Posted Nov. 7, 2023 on Expedia
ボルネオの自然を楽しむならここが一番良いです。朝と夕のボートクルージングは最高です。スタッフも皆さんとてもやさしいです。
by A traveller from Santiago, Chile
Posted Jan. 12, 2020 on Expedia
No hacen servicio de limpieza en las habitaciones, consultamos por un tour para ver los Orangutanes y nos ofrecieron realizarlo ellos, nuestra sorpresa fue al llegar ya que cobraron mas de 6 veces el valor de la entrada por cada uno de los 5.
Comment from Hotel Management
Jan. 13, 2020 by Jane, Hotel Management
Dear Anomymous,
Warmest greetings from Borneo Natural Sukau Bilit Resort!
Thank you for letting us knows about your recent staying with us. First of all please accept our sincere apologies for the frustration you experienced on your recent stay at our resort.
We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities.
As refer to the issue you kind highlighted here, it is about the price for Sepilok Orang Utan Center. Why we charge the price higher than the entrance fee? it is because, the price that we charge is a tour package rate which included the land transfer, English speaking tour guide and the entrance fee. We believe that our resort staff already explain to you this before you agree to make a payment.
Thank you once again for filling out a review. We appreciate your honest feedback. We will relay it to the team.
Kind regards,
BNSBR (Y)
