Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Aweful laundry service with only 50% refund
Publié le 26 févr. 2024 sur HotelsGreat place to relax, swim a little and enjoy decent spa.
However, please refrain to use the laundry service of you have clothes requiring special attention (e.g. Dry cleaning only).
We used the laundry service to wash our hand-tailored Kurta's, some western dresses, and a T-Shirt.
They completely destroyed the Kurtas, shrunk them to the point of no use, AND recoloured all the clothes from White to Green with dark green stains.
All because they put all the clothes into the same washing machine with zero regard to our note specifying there were dry-clean pieces in a different laundry bag.
Result was only a 50% refund of the value of the brand new clothes "because they understood it was their fault".
Commentaires de Gestion de l’hôtel
23 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian,At the outset let us thank you for patronizing our resort during your recent visit to Kerala. We humbly accept your feedback with all honesty. As we have no in house laundry, we usually sends it outside. It was the mistake of the outsourced laundry, however we take the responsibility. As a contractual practice, they paid only 50% of the claim, and we had to accept it.We understand the value of our guest happiness and will certainly take utmost care in this area.We are happy that you enjoyed the stay otherwise.Once again thank you for your feedback and hope to see you again.Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Convenient to pool and view of the lake. Food was average and needs improvement but staff was very good.
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Taracad, It's lovely to hear that you appreciated the convenience and scenic lake views at our establishment. We also take pride in our staff who are committed to providing excellent service. Your feedback regarding the food has been noted. Continuous improvement is a key focus for us, and we aim to provide an exceptional dining experience for all our guests. Rest assured that your comments will be taken into consideration as we strive to enhance our menu offerings and overall culinary experience. Should you have any suggestions or specific areas you feel we could improve on, please do not hesitate to let us know. We look forward to the opportunity to elevate your dining experience during your next visit. Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Excellent service and staff . Outstanding food .. want to call out staff -
Hari - manager at hotel
Alok - staff at hotel
Maneesh - manager at desk
These 3 were outstanding in service and others were as well
par un voyageur
Publié le 21 déc. 2023 sur Hotels
par un voyageur
Publié le 20 oct. 2023 sur Hotels
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Very calm and quiet hotel. The pool is lovely and the spa treatments were excellent. The staff was also very friendly and helpful.
Commentaires de Gestion de l’hôtel
26 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Katrina, Thank you for taking the time to share your positive experience at our hotel. We are pleased to hear that you found our hotel to be calm and quiet and that you enjoyed our pool and spa facilities. We always strive to make our guests feel welcomed and relaxed so knowing our staff contributed to this means a lot. We hope to have the opportunity to welcome you back in the future for another great stay.Warm regards,Team Rhythm Kumarakom
par un voyageur
Publié le 25 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Kishore, Thank you for taking the time to rate us. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Warm regards,Team Rhythm Kumarakom
par un voyageur
Publié le 24 sept. 2023 sur Expedia
Great place for a quiet get-away!
Commentaires de Gestion de l’hôtel
25 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Anina, Thank you for your positive review! We're glad to hear you enjoyed the peaceful ambiance of our place. We strive to create a serene environment for our guests and your words reassure us that we are on the right track. Looking forward to welcoming you again soon on your next getaway. Warm regards,Team Rhythm Kumarakom
par un voyageur
Publié le 4 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Bala, Thank you for taking the time to rate us. We appreciate your feedback and hope that you had a positive experience.Warm regards,Team Rhythm Kumarakom
