Ratings based on 944 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 24, 2024 on Expedia
Good: Located in Cenang, location is walkable to the main street or cheap Grab ride away from everything. Refurbished cascade pool, great staff, large rooms which are clean and refurbished. Off peak season low prices as compared to other properties. We stayed during Chinese new year when the price was same as Westin. Great for kids, new kids club plus animal farm. Spa is new reasonably priced and exceptional service
Bad : Food is crap sorry there are no other words to describe it. The main pool will be nice once refurbished (planned between July2024 to Dec 2024) in current state I was concerned either myself or my kid will step on a broken tile and cut ourselves. Again we tried all three food outlets the lobby, Pelangi and spice, offerings are expensive and worst I have tried in an 5star property.
If you skip the food I will be repeat customer for food I will go to nextdoor Casa Del Mar(walking) for dinner or lunch and smiling buffalo for breakfast(7 ringgit grab ride).
Dec to April is dry seasons we had brown water coming out of tap but were assured it was already treated, so stuck to bottled water and no one got sick so it was indeed treated. 2024 Jan-Feb was exceptionally dry in Langkawi. Property facilities are being renovated and if the main pool is refurbished we might revisit and hope the F&B offering improves. No upgrade or great perks with VIP access (gold) but may be it was peak season with Chinese new year. Gym: add rowing machine and more instruments
Comment from Hotel Management
Feb. 28, 2024 by praba, Hotel Management
Dear Mr Sameer,Thank you for sharing your feedback with us. While we understand that generally you were happy with your stay, the food is not to your liking. We will share your comments to our Food & Beverage manager along with the head chef to improvise based on your feedback shared. We thank you for your continuous support and look forward in welcoming you back to Pelangi.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by praba, Hotel Management
Dear Mr Brian,Thank you for sharing your rating with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.
by A traveller
Posted Feb. 10, 2024 on Expedia
Everything was amazing! I’ll definitely come back!
Comment from Hotel Management
Feb. 12, 2024 by Praba, Hotel Management
Dear Ms Katerina,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
by A traveller
Great upgraded facilities
Posted Feb. 4, 2024 on HotelsThi is the third time I’ve stayed here in ten years and the refurbishment has made a great difference. I’m really hoping the main pool is also ungraded as it really needs it. The cascade pool was great but the other pool has shade which is great for kids. It just felt dirty and run down. I didn’t receive my gold rewards discounts on dining unfortunately
Comment from Hotel Management
Feb. 6, 2024 by Praba, Hotel Management
Dear Ms StaceyThank you for sharing your feedback with us. We are happy to hear that you enjoyed our newly refurbished room and pool. The kids pool near lobby is scheduled as well for renovation after Chinese New Year and we hope on you next visit you will be able to enjoy it as well. We sincerely apologize the oversight on your meal discount. Please rest assured that we will have the amendment done and credit the differences to your card.Kind regards
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Praba, Hotel Management
Dear Mr Alan,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. We look forward in welcoming you back to Pelangi.Kind regards
by A traveller
Birthday holiday
Posted Feb. 3, 2024 on HotelsThe staff were so friendly and we were greeted with drinks and a very easy check in
As I was celebrating a big birthday the hotel upgraded us to a sea view room.
The stay totally made the birthday holiday special. Thank you
Comment from Hotel Management
Feb. 6, 2024 by Praba, Hotel Management
Dear Mr Anish,Thank you for sharing your feedback with us. We are happy to hear that we have made your stay memorable. We look forward in welcoming you back to Pelangi.Kind regards
by A traveller
Posted Feb. 3, 2024 on Expedia
Had a garden triple suite. Massive space, really comfortable and private with views of pond, pool and children's farm, small terrace balcony with shade. Really high ceiling with air-conditioning and fan. Short walk to cascade pool. 30 to 40 mins max drive to places of interest on the island. Weather consistently idyllic. Would love to stay here again. Staff are incredible too. Buggy rides available as its quite a big resort.
Comment from Hotel Management
Feb. 6, 2024 by Praba, Hotel Management
Dear Ms KaraThank you for sharing your feedback with us. we are happy to hear that you enjoyed your stay with us on our newly refurbished rooms and the surroundings. We look forward in welcoming you back to Pelangi.
by A traveller
Posted Jan. 31, 2024 on Expedia
Lovely property recently re-furnished some issues around new pool with people slipping ,but being addressed. Third time at this hotel gets better on every visit.
Comment from Hotel Management
Feb. 2, 2024 by Praba, Hotel Management
Dear Mr James,Thank you for sharing you feedback with us. We are happy to hear that you enjoyed our newly refurbished rooms and facilities. Please rest assured that the slipping matter has been addressed and rectified. Nevertheless, guest are reminded on safety measure to adhere while at swimming pool to avoid any unwanted incidents. We look forward in welcoming you back to Pelangi.Kind regards
by A traveller
Posted Jan. 29, 2024 on Expedia
Good experience
Comment from Hotel Management
Jan. 31, 2024 by Praba, Hotel Management
Dear Mr Aman,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
by A traveller
Posted Jan. 29, 2024 on Expedia
Excellent place to stay.
Comment from Hotel Management
Jan. 31, 2024 by Praba, Hotel Management
Dear Mr Hui,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
