Ratings based on 86 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Expedia
Ok overall
Comment from Hotel Management
Feb. 14, 2024 by Brand Experience Team, Hotel Management
Hi Ricardo,Thank you for the perfect rating!Lilith#Team6
by A traveller
Will not return
Posted Feb. 4, 2024 on HotelsStayed here for an expo we were doing in West Palm. Hotel is dirty, run down and appears to be in a questionable area of town. The towel rack was broken. The phone wasn’t functional. Our neighbors in the rooms around us were semi-permanent “residents”. There was a room a few doors down that was boarded up with plywood and another on the second floor with yellow tape around it. Beds were extremely hard and too big for the small room. German cockroach infestation so we’ll have to be careful with our belongings when we get home not to transfer them. No amenities at all besides tiny bars of soap. Police had some young people being arrested on the first night when we returned. Felt like an unsafe environment.
Comment from Hotel Management
Feb. 14, 2024 by Brand Experience Team, Hotel Management
Hi Richard,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Nancy Y., Hotel Management
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A traveller
Posted Jan. 28, 2024 on Expedia
Pillows are low
Mattress was uncomfortable spring squeeze my bold. There was no microwave no kettle nothing to make some tea .
Comment from Hotel Management
Feb. 6, 2024 by Brand Experience Team, Hotel Management
Hi Cedric, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A traveller
Posted Jan. 26, 2024 on Expedia
Mold infested property. Serious health hazard. Visible mold in bathrooms, floors warped from water damage. Staff told me they would refund me bc of the mold problem and my unwillingness to stay in such conditions, then they didn't.
Comment from Hotel Management
Feb. 6, 2024 by Brand Experience Team, Hotel Management
Hi Kayla,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Brand Experience Team, Hotel Management
Hi Mike,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A traveller
Posted Jan. 19, 2024
by A traveller
Posted Jan. 18, 2024
Comment from Hotel Management
Mar. 21, 2024 by Nicole J., Hotel Management
Thank you for your review. Have a great day!
by A traveller
Posted Jan. 15, 2024 on Expedia
