All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 40 out of 352 reviews
10 - Excellent
40
Rating 8 - Good. 151 out of 352 reviews
8 - Good
151
Rating 6 - Okay. 92 out of 352 reviews
6 - Okay
92
Rating 4 - Poor. 42 out of 352 reviews
4 - Poor
42
Rating 2 - Terrible. 27 out of 352 reviews
2 - Terrible
27
6.8/10
Cleanliness
7.6/10
Staff & service
6.8/10
Amenities
6.2/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Good
Richard
Travelled with partner
Jun 22, 2025
Liked: Cleanliness
Great place to stay for Porter del Carmen old town and harbour. Accommodation is great value for money as a whilst the food in the restaurant was limited choice, it was fairly good for all inclusive buffet.
We enjoyed our stay here but was mainly a base for us.
Be warned that the property is on s hill with lots of steps so if you have mobility issues then this isn't the property for you. Otherwise give it a go, it's good value for money and plenty of bars and restaurants within a few minutes walk.
The main resort strip is about 15 minute walk.
Richard
Stayed 3 nights in Jun 2025
8/10 Good
louise
Travelled with family, Travelled with group
May 19, 2025
Liked: Cleanliness
Great staff and good value for the price we paid. Room dated but clean, dining options limited for all
Inclusive guests.
louise
Stayed 4 nights in May 2025
6/10 Okay
Debbie
Travelled with family
Apr 15, 2025
Liked: Cleanliness
Nice hotel, staff pleasant
Debbie
Stayed 8 nights in Apr 2025
8/10 Good
Andrea
Travelled with family
Mar 31, 2025
Liked: Room comfort
Family holiday
All great.Only one thing I contacted property before I got there that my sister will stay with me for 4 nights and days and they charged me for a whole week…Even I have paid for entire apartment before hand…A bit not nice…
Andrea
Stayed 7 nights in Mar 2025
10/10 Excellent
Patryk
Mar 29, 2025
Liked: Cleanliness, room comfort
Patryk
Stayed 4 nights in Mar 2025
8/10 Good
Verified traveller
Mar 28, 2025
Liked: Cleanliness
Verified traveller
Stayed 5 nights in Mar 2025
6/10 Okay
T
Travelled with group
Mar 23, 2025
Liked: Cleanliness, room comfort
An OK place
Turned up early, the receptionist advised for us to have lunch, then he found us and said room ready. Two hours early. Room was a little dated, but clean. There are many steps.
Food was basic, some was good. Others were cold, advised but nothing done about it. Cold next day. There was a microwave to heat it up though. So many of the dishes were full of bell peppers. No need for so many. Staff were very helpful and friendly.
I would stay there again but not all inclusive.
T
Stayed 7 nights in Mar 2025
8/10 Good
Barry, Liverpool
Mar 10, 2025
Liked: Cleanliness
Ok but wrong location but guess thats our fault for booking
Barry
Stayed 4 nights in Mar 2025
6/10 Okay
Richard
Travelled with group
Mar 7, 2025
Richard
Stayed 6 nights in Mar 2025
8/10 Good
Noelette
Travelled with group
Mar 5, 2025
Liked: Cleanliness
Fantastic location in the old town with an amazing 180 degree view of the harbour, sea and mountains. The food was great as was most of the staff. Cleanliness was very good. But what let it down was the horrible old furniture, curtains with holes in the blackout curtains. The worst of all was the old uncomfortable, worn out beds. The apartment was like something from the 1980s . The pool was fantastic, but the bar and restaurant badly need to be refurbished. Which is such a pity as the Venue commands the best views in the old town.
Noelette
Stayed 7 nights in Feb 2025
4/10 Poor
Ms Gail
Travelled with family
Feb 22, 2025
Liked: Cleanliness
Disliked: Room comfort
Disgraceful.
Not impressed at all.
Ms Gail
Stayed 7 nights in Feb 2025
10/10 Excellent
Sharon
Travelled with group
Feb 19, 2025
Liked: Cleanliness, room comfort
Sharon
Stayed 5 nights in Feb 2025
4/10 Poor
Jeffrey
Feb 16, 2025
Disliked: Cleanliness
Staff on check in was very helpful. Condition of our room was dirty and alot falling apart. Coukd not fault any staff . Needs a good update
Jeffrey
Stayed 6 nights in Feb 2025
8/10 Good
christopher
Feb 13, 2025
Liked: Cleanliness
christopher
Stayed 8 nights in Feb 2025
6/10 Okay
Verified traveller
Feb 11, 2025
Liked: Cleanliness
Got what we expected having stayed before, EXCEPT the complete lack of concern/effort the hotel put into getting WiFi fixed in our area of the hotel. It was not available from our arrival until 26 days later.
In the most part the staff were brilliant apart from the lack of action getting WiFi fixed.
The hotel was filthy, walls were chipped, beds were dirty, either the filthy swimming pool or the dirty bed sheets gave my 4 year old a sty on his eye for the rest of the holiday,
After the first 10 seconds of walking into our room we were hunting on our phones for somewhere else to stay. Due to limited availability we had no choice but to stay there, now coming home we are unwell and just feel overall dirty. Limited food / all inclusive was NOT all inclusive as it had a time limit and you have to PAY for water.
Not happy at all will be raising a higher complaint. Not value for money. I’d rather sleep in the bins outside the complex.
Amy Louise
Stayed 7 nights in Dec 2024
6/10 Okay
Verified traveller
Dec 13, 2024
Helpful Reception staff
Reception staff were helpful.
Restaurant staff could have been more attentive to understanding potentially harmful allergies and cross-contamination.
Hotel room could do with some updating.
Really enjoyed our stay, though the room was not cleaned and only changed towels once. Staff were lovely...especially Mikel. Met some btilliant people. Get what you pay for ...Fod ok x
Excellent location.
Excellent views
Easy access to old town and short walk to new
The pool is good but loads of missing tiles make it look a bit shabby and could lead to accidental injury.
I go to Aquarious often and will go back.
Andrew
Stayed 11 nights in Sep 2024
8/10 Good
Stuart
Travelled with group
Oct 6, 2024
Liked: Amenities
I've stayed there many times and know exactly what to expect.
Having stayed a few times in lanzarote around PDC and PB this has been the worst accomodation. The shower bairly worked and was mouldy and dirty on all seals. The celing fan was old and coming of the ceiling and felt unsafe to use. Electric points were unusable. The door stuck closed and we is still using keys. The wifi "per room" is actually per device. The ladies toilets never had toilet paper, the towels were dirty. The food was the same every night and basic. A budget hotel yes but the standards wernt even to that.