Ratings based on 589 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 20, 2024
I feel like I was catfished! The room looked a lot nicer in the pictures. This property is very, outdated and in need of repairs. I’ll start with the pro’s. The room was very spacious; it was a two-story room with a sofa bed downstairs and a king bed upstairs, with a kitchen area, and 1.5 bathrooms. The bed was comfortable but there were stains on the sheets, although they smelled clean, so I don’t think they were dirty, just permanently stained. The hotel staff at check-in was kind and friendly. Parking wasn’t terrible, and the view from our room was kind of nice. The shower was horrible. The shower head was tiny and very low. It was okay for me, (I’m 5’3”) but my 6’ 1” husband has to crouch in the shower. The shower floor was squeaky and felt very unstable. I was afraid to shower be side I felt like I was going to fall through the shower floor!! The televisions are extremely small so we didn’t even bother watching them. A set of lights did work and kept flickering on and off, so we had to keep the lights off once the sun set. I honestly don’t think I would stay here again.
Comment from Hotel Management
May 21, 2024 by Yeraldi Rojas , Hotel Management
Thank you for taking the time to give us your feedback. This allows us to improve our service and closely monitor any areas we need improvement.
by A traveller
Posted Mar. 26, 2024
Comment from Hotel Management
Apr. 15, 2024 by Sandra Bolanos , Hotel Management
Thank you for taking the time to write a review, we appreciate your feedback.
by A traveller
Posted Feb. 23, 2024 on Expedia
This was a great property. The room was very spacious and comfortable. Really comfortable beds too. Cleanliness was great. I also really enjoyed the outdoor spaces which were aesthetically pleasing.
Comment from Hotel Management
Feb. 23, 2024 by Sandra Bolanos, Hotel Management
Thank you for your positive feedback! It's wonderful to hear that you had a great experience at our property. We're thrilled that you found the room spacious, comfortable, and clean, and that you enjoyed the comfortable beds. We take pride in maintaining high standards of cleanliness and providing aesthetically pleasing outdoor spaces for our guests to enjoy. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!
by A traveller
Posted Feb. 23, 2024 on Expedia
Muy silencioso and conveniente
Comment from Hotel Management
Feb. 23, 2024 by Sandra Bolanos, Hotel Management
Nos alegra saber que disfrutaste de la tranquilidad y conveniencia de nuestro establecimiento. La paz y la comodidad son aspectos clave para una estancia agradable. ¡Esperamos poder recibirte de nuevo pronto para otra experiencia maravillosa!
by A traveller
Posted Feb. 21, 2024 on Expedia
Good property, also enjoyed Motown show
Comment from Hotel Management
Feb. 23, 2024 by Sandra Bolanos, Hotel Management
I'm glad to hear that you enjoyed the property! Motown shows are always such a fantastic experience, filled with timeless music and energy. It sounds like you had a memorable time.
by A traveller
Posted Feb. 21, 2024 on Expedia
Had a great stay I will definitely be back
Great staff , room was cozy & clean !!!
Comment from Hotel Management
Feb. 23, 2024 by Sandra Bolanos, Hotel Management
That's wonderful to hear! It's always a pleasure when a stay exceeds expectations. A cozy and clean room, along with great staff, can truly make a difference. Looking forward to welcoming you back on your next visit!
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Sandra Bolanos, Hotel Management
Thank you for taking the time to write a review, we appreciate your feedback.
by A traveller
Posted Feb. 19, 2024 on Expedia
it was great
Comment from Hotel Management
Feb. 19, 2024 by Yeraldi Rojas , Hotel Management
Thank you for your feedback, we appreciate your feedback.We hope to welcome you back soon.
by A traveller
Decent for the price
Posted Feb. 19, 2024 on HotelsThe room was surprisingly spacious and appeared pretty clean. Only thing we noticed about the room’s cleanliness was a moldy/mildew type smell but that was about it. The worst thing about the room was the shower pressure was non existent! You had to hold the moveable shower head at certain positions just to get it to flow a very little bit. Plus the hot water wasn’t that hot and didn’t last long. Besides that it was a good room and hotel.
Comment from Hotel Management
Feb. 23, 2024 by Sandra Bolanos, Hotel Management
Thank you for sharing your feedback. It's great to hear that you found the room spacious and relatively clean. However, I'm sorry to learn about the issues with the shower pressure and hot water. Your comments are valuable for the hotel's improvement, and I'll make sure to pass them along. Despite these inconveniences, I'm glad you still had a positive overall experience at the hotel.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Sandra Bolanos, Hotel Management
Thank you for taking the time to write a review, we appreciate your feedback.
