Ratings based on 978 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Hard working staff at front desk who clearly multi tasks brilliantly. All our bags were delivered to the rooms prior to our check in. Convenient bag hold system for guests staying at the start and end of a multi day hike.
Convenient walking distance to the shops, restaurants and sightseeing. We will be back.
by A traveller
Posted Feb. 9, 2024 on Expedia
Very quaint and interesting hotel in a good location. However, it is very noisy as it is located on the corner of two busy roads. No double glazing so take your ear plugs. Shower cubicle miniscule but plenty of hot water.
by A traveller
Posted Feb. 6, 2024 on Wotif
Great staff and a lovely room. Clean and very comfortable in a great location close to town.
by A traveller
Posted Feb. 3, 2024 on Hotels
by A traveller
Posted Jan. 17, 2024 on Wotif
The small room felt oppressive with so much dark decor in a room with one small window.Furnishings were opulent but too dour for such a small place.
No streaming service, and very little television reception. After travelling all day one wishes to unwind, not necessarily contemplate busy artworks, in a blue room.
Overall it seemed ungenerous; I had to go looking for the soap, and other necessities, under the sink away from view, (one small piece for two to share, no shower wash).
Fussy, but unwelcoming.
by A traveller
Posted Dec. 29, 2023 on Hotels
Comment from Hotel Management
Dec. 31, 2023 by The Art Team, Hotel Management
Thanks Josephine. We're glad you enjoyed your stay with us!
by A traveller
Posted Dec. 14, 2023 on Wotif
Access to Reception after 6pm is tortuous...it took >30 mins to get checked in as no one was physically present
by A traveller
Posted Dec. 11, 2023 on Hotels
by A traveller
Posted Nov. 30, 2023 on Wotif
They did not accept my booking from your website, asked me to pay again for the room again but this time pay much more, it was after hours checking due to flight cancelled ,they kept me for more than 2 hours until 11 pm behind the closed door, I did not have any choice, I did pay again. Why you did not answer my complaint , don’t you have any responsibility for your customer?!
Comment from Hotel Management
Nov. 30, 2023 by Art Hotel Management, Hotel Management
Hi Stephen & Shadi,We do sincerely apologize that this was your experience. We are following up this complaint with our night service team. This is unacceptable and not at all a reflection on how we endeavor to conduct business. We will be in touch with you further in relation rectifying this matter.Kind regardsArt Hotel Management
by A traveller
Posted Nov. 14, 2023 on Wotif
