Ratings based on 557 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Hotels
Happy with everything
Comment from Hotel Management
Mar. 5, 2024 by Peter B, Hotel Management
Dear Jeremy,Thank you for choosing to stay with us on your visit to Launceston. We are delighted you had a positive experience. Kind Regards,Guest ServicesLaunceston Central Apartment Hotel
by A traveller
Great place to stay
Posted Feb. 23, 2024 on HotelsGreat place. With a lift, it made our visit much easier. My sister has problems with stairs, so we used the entrance at the rear of the building which took us out to the street/ Parking was across the road in the three story carpark and very easy. Mostly free overnight and small hourly charges during the day. Much cheaper than other places. Be aware that a lot of shops/cafes, etc are not open on Sunday in Launceston but we did find a great place for breakfast in Brisbane Street. Great breakfast and offers GF too. Look for the arcades linking Paterson and Brisbane Streets.
Comment from Hotel Management
Feb. 28, 2024 by Peter B, Hotel Management
Dear Marilyn,Receiving a perfect score from you truly makes our day! We're so glad that the lift and the rear entrance provided the necessary convenience for your sister, making your visit much easier. It's great you found the parking straightforward and economical, adding to the ease of your stay.Your tip about the shops and cafes' Sunday hours is valuable for future guests, and discovering a great breakfast spot on Brisbane Street sounds like a delightful find, especially with gluten-free options.We appreciate your insights and are thrilled you had such a positive experience. Looking forward to welcoming you back for another great stay in Launceston.Kind regards,Guest Services, Launceston Central Apartment Hotel
by A traveller
Posted Feb. 18, 2024 on Expedia
The desk staff are very nice and helpful. The property is old and really needs some updates.
The fridge and microwave was good but the dishwasher is terrible. You can't hear the tv when the dishwasher is running. The elevator is really loud and you can hear it groaning away when someone is using it.
Comment from Hotel Management
Feb. 28, 2024 by Peter B, Hotel Management
Dear Robert,Thank you for choosing to stay with us and for sharing your feedback. It's good that you found our front desk staff nice and helpful.Your comments regarding the property, dishwasher, and elevator have been noted and will be used to improve our services. Please accept our apologies for any inconvenience caused. We hope to welcome you back in the future for a more enjoyable stay. Travel safely!Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A traveller
Posted Feb. 5, 2024 on Wotif
Great location. Room very noisy due to fridge that kept cutting in during the night . Exhaust fan in bathroom super noisy.
Staff friendly
Comment from Hotel Management
Feb. 6, 2024 by Peter B, Hotel Management
Dear Margaret,Thank you for sharing your feedback on your stay. We're glad to hear you appreciated our great location and found our staff friendly. However, we apologise for the inconvenience caused by the noisy fridge and exhaust fan in your room. These issues are not in line with our standards for guest comfort, and we will address them promptly to ensure a more peaceful environment for our guests.We hope to have the opportunity to welcome you back and provide you with a more comfortable and quiet experience.Kind regards,Guest Services, Launceston Central Apartment Hotel.
by A traveller
Posted Jan. 23, 2024 on Expedia
We found the shower with hair in it from previous guests, old clothing on the top of a cupboard, and grotty window sills with lots of smoke butts left outside of them. These were our first impressions of this property which was disappointing.
Comment from Hotel Management
Jan. 30, 2024 by PeterB, Hotel Management
Dear Suzie,Thank you for choosing to stay with us and for sharing your feedback. We are truly sorry that your first impressions were not up to our usual standards and it's disappointing to hear about the cleanliness issues you encountered. We take these matters seriously and will address them promptly with our housekeeping team.We hope that despite these issues, you were able to enjoy your time in Launceston. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for a more positive experience.Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A traveller
Posted Dec. 27, 2023 on Wotif
Comment from Hotel Management
Jan. 1, 2024 by Peter B, Hotel Management
Dear Nathan,We hope that you had a wonderful Christmas and we wish you a Happy New Year! Thank you for your fantastic 5-star review. We greatly appreciate your positive feedback and are delighted to hear that you had a pleasant stay at our hotel. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.Kind Regards,Guest ServicesLaunceston Central Apartment Hotel
by A traveller
Posted Nov. 18, 2023 on Wotif
Was a large, fully equipped apartment with laundry, which was great. The beds were clean and comfortable with fresh white linen and towels were soft, fluffy and luxurious. However there was build up of mould in the main shower cubicle in easy to clean areas, the fabric lounge was covered in stains as were the carpet squares, and the air conditioner was spitting out particles/dust. In the twin room, the spare pillow had hair on it, and there was rubbish on the window sill behind the curtain. The apartment had little noise protection from neighbouring units or the nearby clock tower that chimed more than regularly (note they provided earplugs in the lift but i can't sleep with nor would choose to stay somewhere that required you too). While staff were friendly and helped were they could, most of these flaws could have been easy fixed with a decent all-over deep clean.
Comment from Hotel Management
Nov. 20, 2023 by PeterB, Hotel Management
Dear Amanda,We are very sorry to hear that you had a poor stay at our Hotel. We appreciate your honest feedback and we will use it to improve our cleaning standards and procedures. We are glad that you liked our fully equipped apartment and that our staff were friendly and helpful. We apologise for the noise from the neighbouring units and the clock tower. We provide earplugs for our guests who are sensitive to noise, but we understand that they are not a perfect solution. We hope you enjoyed the rest of your time in Launceston and we hope to see you again soon.Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A traveller
Posted Nov. 9, 2023 on Wotif
Disappointed with our studio apartment as it was very dated and not much light entered the room.
Comment from Hotel Management
Nov. 13, 2023 by PeterB, Hotel Management
Dear Maree,Thank you for choosing to stay with us. We appreciate your feedback regarding your recent visit. We apologise for any disappointment you experienced with the dated studio apartment and the lack of light. Your comments have been noted, and we will use them to enhance the guest experience.Travel safely, and we hope to have the opportunity to provide you with an improved experience in the future.Kind regards,Guest ServicesLaunceston Central Apartment Hotel
by A traveller
Posted Jul. 3, 2023 on Wotif
Amazing place to stay. Staff were fantastic and the location was great.
Comment from Hotel Management
Jul. 3, 2023 by Jess, Hotel Management
Thank you for your review Julie. We are glad to hear you enjoyed your stay. We look forward to welcoming you on your next visit.Safe Travels
by A traveller
Posted May 21, 2023 on Lastminute
Comment from Hotel Management
Jun. 13, 2023 by Jess, Hotel Management
Thank you for your review, we are glad you enjoyed your stay.Safe travels and see you next stay :)
