Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024
First of all we got locked out of our bathroom. The door handle was broken. Then i decided to shower at like midnight but no hot water. Then the police raided the hotel!!!!
The breakfastwas waffles/cereal and juice
The only really good thing abt the place was tht it smell really good.....
Commentaires de Gestion de l’hôtel
18 mai 2024 par Manager, Gestion de l’hôtel
Hello Charles,We are sorry to hear about your experience, and we take all feedback seriously. Please feel free to reach out to our management team to further discuss your stay. We appreciate your comments and will use them to improve our services in the future.
par un voyageur
2 out of 10 stars
Publié le 20 févr. 2024 sur HotelsI think we were Catfished by the hotel. Pictures were great… hotel was not! Rooms are not clean. Heater/ air conditioner in first room not working. They were kind and moved us to a new room. First room… stains on bedding, stains on floor, walls, etc. Bathroom barely clean. Second room was slightly better. Chain broken on door. Could not lock security lock. Breakfast 0 out of 10 stars. Orange juice was water. Apple juice was water. No yogurt. No fruit. Empty shelves were food should be. Silverware empty. Coffee barely passed for coffee. Not a lot of room to sit. Large gallon of milk to share. Frozen bag of fruit to share? SO much room for improvement!!
Commentaires de Gestion de l’hôtel
18 mai 2024 par Manager, Gestion de l’hôtel
Hello Bethany,We appreciate your detailed feedback and regret to learn about your experience at our hotel. We take cleanliness and maintenance seriously and will address your concerns with our team. Your comments regarding breakfast will also be shared for improvement. We value your input and will use it to enhance our services for all future guests.
par un voyageur
Disappointing stay
Publié le 19 févr. 2024 sur HotelsVery disappointed in this hotel. We didn’t have enough towels and only two of us. Breakfast was a joke. Out of coffee and milk. Juice machine did not work. Had to ask for plates and napkins. They had two kinds of cereal. Neither were very kid friendly. Also had waffles, bread (just white) and a few yogurts. Tables and floor in breakfast room not clean. They did have a cheap rate as we booked on-line. That truly was the only plus.
Commentaires de Gestion de l’hôtel
18 mai 2024 par Manager, Gestion de l’hôtel
Hello Elaine,We appreciate your feedback and apologize for the inconvenience experienced during your stay. Your comments have been noted and will be shared with the relevant teams for improvement. We strive to provide a comfortable experience for all our guests and regret that we fell short on this occasion. Should you have any further concerns, please don't hesitate to contact our management team directly.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Clean, staff was vey nice. Bed was comfortable
Breakfast was bad. No milk for cereal, no hot water for oatmeal. No liquid creamer for coffee. Do better.
Commentaires de Gestion de l’hôtel
19 mai 2024 par Manager, Gestion de l’hôtel
Hello DeAnn,We appreciate your feedback regarding your recent stay. It's wonderful to hear you found our staff friendly and enjoyed our comfortable beds. We will make sure to share your comments regarding breakfast with our team for further review and improvement. Thank you for bringing this to our attention.
par un voyageur
Stay
Publié le 17 févr. 2024 sur HotelsThe stay was ok, but I found a roach in my room. I told the front desk when I was checking out all he said was I’m sorry, but I didn’t get no accommodation. I was very discreet when telling him b/c I didn’t want the guest staying there to know.
Commentaires de Gestion de l’hôtel
18 mai 2024 par Manager, Gestion de l’hôtel
Hello Kabao,We appreciate your feedback and apologize for any inconvenience. Our team takes cleanliness seriously and will address this issue. Please reach out to our management team directly for further assistance regarding your experience.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mai 2024 par Manager, Gestion de l’hôtel
Hello Juan,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another memorable stay.
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mai 2024 par Manager, Gestion de l’hôtel
Hello James,We are thrilled to hear you had a wonderful experience with us! We look forward to welcoming you back soon for another exceptional stay.
par un voyageur
Above basic.
Publié le 11 févr. 2024 sur HotelsSolid choice for an overnight stay. They meet all the essentials. Price is friendly.
Commentaires de Gestion de l’hôtel
19 mai 2024 par Manager, Gestion de l’hôtel
Hello Stewart,We're delighted you found our hotel to be a solid choice for your overnight stay. We strive to meet all the essentials for our guests, and we appreciate your positive feedback on our friendly pricing. Your satisfaction is important to us, and we hope to welcome you back in the future.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
It was cheap so theres that. Rooms were small. You cpuld hear everything from the rooms next to you. Breakfast was below average. But it was cheap with my rewards from expedia
Commentaires de Gestion de l’hôtel
18 mai 2024 par Manager, Gestion de l’hôtel
Hello Michael,We appreciate your feedback on your recent stay. Rest assured we strive to provide value and comfort to all our guests. Your comments will help us improve our services for future visitors. We hope you will choose to stay with us again for an opportunity to exceed your expectations.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
I originally booked for 2 nights in this hotel and I'm still waiting for the refund on my second night as I didn't stay. The lobby was clean/nice and front desk wasn't overly friendly but professional. I arrived after 3pm and was promptly put into a room that was still being cleaned. Housekeeping was nice though. The room was just ok. Screen on the window was broken, lock was barely hanging onto the door frame but usable. The shoeer took forever to get hot, but did eventually. But the reason I wasn't going to stay a second night? Within less than 24 hrs of being there, I found 4 roaches in my bathroom. Additionally, I went for breakfast around 9:30am on a Sunday and was told it was closed already after being told breakfast went until 10am. When I asked for a refund, they offered for me to move to another room but at this point, I simply wasn't comfortable with that.
Commentaires de Gestion de l’hôtel
18 mai 2024 par Manager, Gestion de l’hôtel
Hello Ashley,We regret to hear about your experience and appreciate you sharing your feedback with us. It's great to hear that you found the lobby clean and the front desk professional. We have shared your comments with the relevant departments for further review. Thank you for your understanding, and we hope to have the opportunity to welcome you again in the future.
