Ratings based on 66 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A very pleasant stay
Posted Apr. 16, 2020 on HotelsThe hotel is located about 1 kilometer from the city center of Leuven in a quiet suburb. The room was stylishly decorated, clean and spacious. There is a bar and restaurant with a large terrace and they do offer breakfast as well. I found the staff to be very helpful and friendly. Overall I was very pleased with my stay and I would definitely stay here again.
Comment from Hotel Management
Apr. 21, 2020 by Boardhouse team, Hotel Management
Thank your! We hope to welcome you again soon!
Regards,
by A traveller
Great stay
Posted Nov. 11, 2019 on HotelsQuiet, very nice rooms for a great price
Comment from Hotel Management
Nov. 12, 2019 by Igor Sleuwaegen - Manager, Hotel Management
We appreciate your positive feedback and hope to welcome you back again in the future.
Kind regards,
by A traveller
Posted Nov. 7, 2019 on Hotels
It is a nice hotel. The rooms are large and comfortable. The location is also quite convenient if you're planning to visit the KUL university (which is usually my case), but it is a bit far from the center.
Comment from Hotel Management
Nov. 8, 2019 by Igor Sleuwaegen - Manager, Hotel Management
Thanks for your kind feedback.
We hope to welcome you back at our hotel in the future.
Kind regards
by A traveller
Posted Oct. 14, 2019 on Hotels
Comment from Hotel Management
Oct. 14, 2019 by Igor Sleuwaegen - Manager, Hotel Management
Thanks for your review.
by A traveller
Posted Sep. 12, 2019 on Expedia
Good location, spacious rooms, clean, very good breakfast.
Comment from Hotel Management
Sep. 14, 2019 by Igor Sleuwaegen - Manager, Hotel Management
Thanks for your kind and positive feedback.
We hope to welcome you back in the future.
Kind regards
by A traveller
Great little hotel
Posted Jun. 8, 2019 on HotelsI have stayed here many times but never left a review. It’s a great hotel and offers both rooms in main building and at the studio type apartments. Easy and free parking. More a residential area but 20mins walk to the town centre. Staff here are great and they offer bikes and even lights for nighttime. Breakfast is average for a hotel with something for everyone. Supermarket near by if you want to prepare your own in the apartments. Would stay here again.
Comment from Hotel Management
Jun. 11, 2019 by Igor Sleuwaegen, Hotel Management
Thanks for staying with us.
We really appreciate your kind and positive feedback
by A traveller
Posted Feb. 19, 2019 on Expedia
Large rooms and friendly service coupled with
Good location
Make this a fine place for leuven
Comment from Hotel Management
Feb. 20, 2019 by Els, Hotel Management
Thanks for your positive review.
by William
Some good, some bad
Posted Jul. 26, 2017 on HotelsThis is a mixed review and a possible caution for others. The hotel is nice, rooms large and comfortable. However, we seemed to be treated like second class which came up in a discussion with the front desk. We had 3 service issues - TV not working, I complained 3 times before it was replaced, I indicated the safe would not functioned as directed, I had to bring the topic up twice before being heard and our room was not cleaned on the second day. When I brought this topic up to the front desk - I was told that they were confused and that because we had only paid 70 Euro per night (thru Hotel.com) and there normal rate was in excess of 100 Euro that they had decided to treat us like weekly clients who get no room service. It did feel like we were being treated like second class. The big apology would be that they would clean our room tomorrow. Not much of an apology if you ask me. Top management obviously isnt communicating with the front line as to rates they are advertising rooms. The other issue is parking. They advertise free parking which is true with the following caveat. There 8-10 space parking lot is also used by their restaurant which is full every night. If you arrive back at the hotel between 6-9 pm, you will have to try and find a spot on the street which is very difficult. Beyond these issues, the hotel room was very nice. Note there is not an elevator
Comment from Hotel Management
Aug. 5, 2017
We are truly sorry that you had mixed feelings about your stay and that you felt like being treated as second class.
We can guarantee you that we treat all of our guests as first class, even guests that pay the week, month rate or any other promotional rate.
As regards to the TV, we first tried to figure out whether it was a configuration issue or a problem with the Telenet CI card. It turned out there was a technical issue which we could not fix ourselves so we had to bring it in for repair and arrange a replacement TV.
We fully agree with you that this problem should have been tackled much quicker as well as the issue with the safe which was being looked at immediately.
Please accept our since apologies for any mixed feelings and any inconveniences caused to you during your stay at our hotel.
by A traveller
Posted Apr. 21, 2017 on Hotels
Huge jaccuzzi was an unexpected bonus on the top floor. Two flights up and quite a corridor but no offer of help with suitcase wasn't great, otherwise the staff were very polite and helpful. Very spacious light room; no doors to wardrobes would look messy during a longer stay though. Skylight over the bed is a head hazard first thing in the morning. Excellent breakfast in a well-designed modern conservatory. (Unsecured) free wi-fi connected automatically and was strong enough to stream movies. Very good bar restaurant next door is a real plus.
by Ellen
Hotel Boardhouse
Posted Mar. 17, 2017 on HotelsStayed before and will stay again. Friendly, helpful and welcoming
