Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2022 par The Front Desk Team, Gestion de l’hôtel
Dear Julie, thank you for the awesome review! We appreciate your feedback and look forward to seeing you again soon :)
par un voyageur
Publié le 5 juin 2024
Did check in online stated we’d arrive around 6 pm didn’t get the text that our room was ready till 7:30pm once we arrived at hotel one staff member at desk took 35 minutes to get through the line to get room keys. So basically we were settled in our room at 8:30pm. Never did the staff member at the desk call for a managers help. Will never stay in this hotel chain again if I can help it
Commentaires de Gestion de l’hôtel
5 juin 2024 par Rebecca Wilson, Gestion de l’hôtel
Thank you so much for your feedback. We apologize that your check-in was not a smooth process and we will strive to do better in the future and train our staff to ask for help for a quicker check-in.
par un voyageur
Publié le 28 mai 2024
Commentaires de Gestion de l’hôtel
29 mai 2024 par Rebecca Wilson, Gestion de l’hôtel
Thank you so much for your feedback! We are glad you enjoyed your stay and we hope to see you back soon!
par un voyageur
Publié le 8 avr. 2024
Enjoyed the stay. Food good
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Joshua Mull - General Manager, Gestion de l’hôtel
Thank you for staying with us, we hope to see you again soon!
par un voyageur
Publié le 18 mars 2024 sur Expedia
The property was very clean, and breakfast was plus.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Joshua M. - General Manager, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 15 mars 2024 sur Expedia
We stay here every time we travel through. Our fur baby is always welcome and we enjoy a meal at the Cracker Barrel that is connected to the parking lot. They have done a lot of upgrades and the place is looking great. The free breakfast is enjoyable and the parking lot feels safe for walking our dog at night. This stay's bed was a bit firm, but I don't remember having an issue with this during past stays. We will continue to stay here every time we are passing through.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Joshua M. - General Manager, Gestion de l’hôtel
Thank you for your return business, hope to see you again next time you're in the Lexington area.
par un voyageur
Publié le 12 mars 2024 sur Expedia
The staff was friendly and the rate was excellent. Pool had a hot tub that was clean and warm. Room had a king size bed with softer pillows. Breakfast was good and plenty. Would stay there again!
Commentaires de Gestion de l’hôtel
13 mars 2024 par Joshua Mull, Gestion de l’hôtel
Thank you for giving us feedback on your recent stay with us, we hope to see you in the near future
par un voyageur
Publié le 12 mars 2024 sur Expedia
No complaints
Commentaires de Gestion de l’hôtel
13 mars 2024 par Joshua Mull, Gestion de l’hôtel
Thank you for taking the time to give us feedback on your recent stay with us, we hope to see you again soon!
par un voyageur
Publié le 12 mars 2024 sur Expedia
Your staff was an amazing and responsive. We discovered stink bugs in our room on the bed spread and curtains. They gave us a different room.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Joshua Mull, Gestion de l’hôtel
Thank you for taking the time to let us know about your recent stay with us. It is by guest feedback that we are able to better our service. I hope is that the next time you are in the Lexington area you will give us another shot to make things right.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Joshua Mull - General Manager, Gestion de l’hôtel
Thank you for staying with us, we hope to see you again soon!
