Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 avr. 2024
Everything was excellent, except for the parking garage. Not easy to get to and from the hotel.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Yvonne,Thank you for staying with us and for taking a moment to let us know about your experience. We are glad your visit was great overall; however, we apologize for any inconvenience with our parking garage. It was an honor having you as our guest, and we hope to see you again soon!Sincerely,Hilton Management Team
par un voyageur
Publié le 7 mars 2024
par un voyageur
Publié le 20 févr. 2024 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Hotels
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Very nice!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Andrew,Thank you for your kind words! Your satisfaction is our top priority, and we look forward to welcoming you back to Hilton Lexington/Downtown for another five-star visit.Sincerely,Hilton Management Team
par un voyageur
Publié le 16 févr. 2024 sur Expedia
The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Kathleen,Thank you so much for the feedback. We're sorry to hear about the experience you described with the elevators. This is far from the experience we want our guests to have. Our maintenance team will be sure to look into your comments further and make improvements for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Hilton Management Team
par un voyageur
Publié le 15 févr. 2024 sur Expedia
par un voyageur
Publié le 14 févr. 2024 sur Expedia
We had a great stay. Friendly, easy check in. Room was clean and quiet. Walkable to lots of downtown eateries and bars.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Crystal,It is wonderful to know that you had an excellent experience with us. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we hope you took full advantage of our convenient location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hilton Management Team
par un voyageur
Publié le 14 févr. 2024 sur Expedia
The hotel was nice. Bathroom a little rough. Looks like it had been updated but had some water damage maybe, and sink drained slow. Room was nice and clean and smelt fresh. we had a great view. Kids and myself enjoyed the pool. Nice warm water. We would stay again.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Stacy,Thank you for taking the time to share your experience with us. We're thrilled you had an enjoyable overall visit, and we appreciate you mentioning our impeccable accommodations and sparkling pool. Your feedback about the bathrooms will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to your return!Sincerely,Hilton Management Team
par un voyageur
Publié le 13 févr. 2024
Worth the money
Commentaires de Gestion de l’hôtel
14 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Clariza,Thank you for choosing Hilton Lexington/Downtown! We're glad you appreciated our affordable rates and that your overall stay was pleasant. The next time you're in the area, please come see us again.Sincerely,Hilton Management Team
