Note fondée sur 144 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
It’s unkempt.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Lorel, we're sorry to hear your recent stay was not up to par with your expectations. We strive to maintain a well-kept, comfortable environment for all our guests. Please know your feedback is essential, and we'll evaluate our standards to make the necessary improvements for future experiences.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Thanks for the outstanding rating, Stephanie!We're delighted your time at Lexington Griffin Gate Marriott Resort & Spa was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par Customer Service, Gestion de l’hôtel
Brad, thank you for your stellar review! The Lexington Griffin Gate Marriott Resort & Spa appreciates your support and is thrilled to know you had a great experience. We look forward to hosting you again in the future.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Thank you for having me and my gf.
We enjoyed our night ⭐️👍
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Daniel, it's delightful to know you enjoyed your night at the Lexington Griffin Gate Marriott Resort & Spa with your special one. We appreciate your recognition and look forward to making more memorable nights for you. Thank you for choosing us.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Beatrice, thank you for the top rating you gave to Lexington Griffin Gate Marriott Resort & Spa. We're thrilled that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
We loved it.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Joshua, it's wonderful to hear how much you enjoyed your stay at Lexington Griffin Gate Marriott Resort & Spa. Our team appreciates your feedback and we hope to welcome you back soon!
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Service, Gestion de l’hôtel
We're delighted to see that you've had a top-rated experience at Lexington Griffin Gate Marriott Resort & Spa. We appreciate you choosing our resort and hope to serve you again in the future. Thank you for your kind rating.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
The spa was excellent
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Customer Service, Gestion de l’hôtel
Michael, it's wonderful to hear that you thoroughly enjoyed the spa experience at Lexington Griffin Gate Marriott Resort & Spa. We impart our heart and soul to provide exceptional treatments and relaxation for our esteemed guests like you. We hope to pamper you again on your next visit.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Customer Service, Gestion de l’hôtel
Macy, thank you for taking the time to rate your stay. We're saddened to hear your experience was less than expected. We do encourage guests to share any concerns they might have during their stay in order to help us improve our services and overall guest experience in real-time. Should you choose to return in the future, we trust we can provide a much more enjoyable experience.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Everything was good about the stay except one thing. On Saturday night after returning from the Kentucky basketball game we get to our floor that had an extremely strong smell of marijuana. From 11:30pm to 1:00am they were kids running up and down the hallway and banging on doors. We had to call the front desk twice asking if they could get them to stop. When leaving on Sunday we had open candy wrappers and soda cans laying on the ground outside our door.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Harry, it's wonderful to know you had an overall satisfactory experience at Lexington Griffin Gate Marriott Resort & Spa. We sincerely regret the disturbances you experienced during your stay. Steps will be taken to ensure our colleagues enforce quiet hours more carefully. Additionally, maintaining cleanliness in our common areas is essential and we apologize for the issues you encountered. Actions will be implemented to ensure this is better managed in the future. We look forward to providing you with an even more enjoyable stay next time.
