Ratings based on 486 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
We booked this hotel for a weekend away with our kids. They posted about a big nice and clean pool and hot tub and when we arrived no one informed us that the pool and hot tub were drained and not in use. The area around the hotel was noisy, lots of sirens and loud cars and loud music the entire night late into the next morning. Doors slamming constantly a night long. Breakfast offerings were not great, very limited and expensive! Housekeeping was pounding on our door at 8am, 10:30am, and again at 11:15 am and check out is not until 12 so we were hanging out in the room before our planned activities at 12:00pm. I will not stay at this location again.
Comment from Hotel Management
Feb. 26, 2024 by Marci J , Hotel Management
Kristin, thankyiou for sharing your feedback. We deeply regret that your experience fell short of expectations. We're sorry for the inconvenience regarding the pool, noise disturbances, breakfast options, and housekeeping timing. Your feedback is invaluable, and we'll address these issues with our team to enhance our services. We hope you'll give us another opportunity to make it better in the future.
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Marci J, Hotel Management
Dean, thank you kindly for rating your stay with us. We hope we can welcome you back again soon. It would be our honor to serve you again.
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Marci J, Hotel Management
Lorinda, thank you so much for choosing to stay with us and for rating your experience. We hope we can welcome you back again soon.
by A traveller
Posted Feb. 4, 2024 on Expedia
The property is probably the nicest in the Haymarket area, but is starting to show some wear & age.. Mattresses & pillows need to be replaced. Basic amenities including coffee cups which are plastic could be improved. Overall - quiet & attentive service.
Comment from Hotel Management
Feb. 16, 2024 by Marci J, Hotel Management
You are so kind, Alan. Thank you for letting others know what to expect here at our hotel. We'll share this with the team as we care so much about the guest experience. We hope we can serve you again soon.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Marci J, Hotel Management
Gina, thank you kindly for rating your stay with us and for recommending our hotel to others. We can't thank you enough. We hope we get the opportunity to host you again in the near future.
by A traveller from Curtis
Posted Jan. 22, 2024 on Expedia
Very nice atmosphere
Comment from Hotel Management
Jan. 27, 2024 by Marci J, Hotel Management
Stacie, thanks for letting us know you enjoyed staying with us. Thank you for recommending our hotel as well. We hope we can welcome you back again soon.
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by Marci J, Hotel Management
Mathew, thank you so much for choosing to stay with us and for recommending our hotel to others. We hope we can welcome you back again soon.
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by Marci J, Hotel Management
Joanie, thank you so much for sharing your rating and for allowing us to serve you. We hope we can welcome you back again soon.
by A traveller
Posted Dec. 3, 2023 on Expedia
Comment from Hotel Management
Dec. 13, 2023 by Marci J, Hotel Management
Doug, thank you kindly for sharing your rating and for recommending our hotel to others. We hope we get the pleasure of welcoming you back again soon.
by A traveller
Posted Dec. 3, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by Marci J, Hotel Management
Carl, thanks for rating your stay with us. We're sorry to see it wasn't better. Can you kindly give us some additional feedback so we can see where we fell short? We hope to hear from you!
