Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 29, 2024
Altis is in a very convenient area of Lisbon within an easy work to the Barrio Alto and the downtown area. The hotel is first rate; I've been going there for years. Tho only drawback this time was that we had reserved a king size bed and they did not have one available, which they should have saved for us. The breakfast buffet is wonderful!
Comment from Hotel Management
Apr. 29, 2024 by Sofia Carmo | Guest Experience Ambassador, Hotel Management
Dear Mr. Salvador,Thank you for your great review on Expedia and for choosing the Altis Grand Hotel for your stay in Lisbon!We are very pleased to hear that you enjoyed your stay with us and we look forward to welcoming you again with open arms! We will share your kind words with all the staff. It's always very gratifying to know that our genuine hospitality is recognized.Best regardsSofia Carmo Guest Experience Ambassador
by A traveller
Posted Jan. 15, 2024 on Expedia
Excellent city centre family hotel!
Comment from Hotel Management
Jan. 16, 2024 by Sofia Carmo | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for choosing Altis Grand Hotel.We are very pleased to know that your stay with us was memorable.We hope to welcome you back soon for another incredible experience!Best regards,
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Sofia Carmo | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for choosing Altis Grand Hotel.We are very pleased to know that your stay with us was memorable.We hope to welcome you back soon for another incredible experience!Best regards,
by A traveller
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Sofia Carmo | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for your review on Expedia and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,
by A traveller
Posted Jan. 11, 2024 on Expedia
Good location. Good room size. Staff were friendly. Parts of the room little were a little scruffy, scuffs etc. But overall it is a good big hotel in a good location. It's not perfection but is is good value and I would stay there again. It feels a little retro which I like.
Comment from Hotel Management
Jan. 11, 2024 by Pedro Miranda | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for your positive feedback! We appreciate your compliments on our location, room size, and friendly staff. We apologize for any imperfections in the room and appreciate your understanding. We are glad you find value in your stay, and we look forward to welcoming you back to Altis Grand Hotel for another enjoyable experience.Best regards,
by A traveller
Posted Jan. 10, 2024 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by Pedro Miranda | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for your positive feedback! We appreciate your input, and we are always striving to enhance our services at Altis Grand Hotel. We look forward to exceeding your expectations in the future.Best regards,
by A traveller
Posted Jan. 1, 2024 on Expedia
We liked the hotel and the service but the room was a bit small to accommodate 3 adults. Otherwise it was a great stay.
Comment from Hotel Management
Jan. 8, 2024 by Artur Conceição | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for your Excellent review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!Concerning your room's size, we suggest you that you on your next stay with us, may you be so kind to select a Junior Suite or a Exclusive Suite.We are waiting for your next with us!Yours sincerely,Artur Conceição Guest Experience Ambassador
by A traveller from Lisboa
Posted Dec. 26, 2023 on Expedia
Comment from Hotel Management
Dec. 26, 2023 by Artur Conceição | Guest Experience Ambassador, Hotel Management
Dear Mrs. Young Sug Og,Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon,Portugal!We regret that your experience with us, it wasn't at the level that you expected. Nonetheless, we sent you an e-mail for you may inform us what were the reasons that promoted your Expedia's review. We thank you in advance for your answer.Meanwhile, we remain avaialable for any further request or information.Kind regards,Artur Conceição General Manager Assistant
by A traveller
Posted Dec. 24, 2023 on Hotels
Very nice staff, great location and clean hotel.
Comment from Hotel Management
Dec. 26, 2023 by Sofia Carmo | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for your review on Google.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms and smiling faces!Best regards,
by A traveller
Posted Dec. 18, 2023 on Expedia
Great hotel. No complaints at all. Recommend.
Comment from Hotel Management
Mar. 12, 2024 by Beatriz Antunes | Guest Experience Ambassador, Hotel Management
Dear Guest,Thank you for your positive review on Google.com, and for choosing the Altis Grand Hotel during your stay in Lisbon, Portugal.We are pleased to know that you enjoyed your stay with us.We look forward to your next visit with open arms and smiling faces!Carefully,
